ExecutivePlacements.com
Infrastructure Engineer
ExecutivePlacements.com, San Francisco, California, United States, 94199
Join to apply for the
Infrastructure Engineer
role at
ExecutivePlacements.com
This is an on-site role working from our Columbus, Ohio headquarters, with the option to work remotely occasionally.
Responsibilities
Infrastructure Design & Implementation Architect, deploy, andmaintaincloudinfrastructure (AWS/Azure) to support enterprise applications and the Five9 cloud contact center Ensure ultra-reliable, low-latency network connectivity (QoS, SD-WAN, direct peering) for offices, remote agents, and Five9
Manage virtualization (VMware), Windows/Linux servers, Active Directory, DNS, DHCP, storage, and enterprise networking (Cisco/Meraki/Palo Alto) Reliability, Security & Performance Own monitoring, alerting, and incident response — with special focus on Five9 call quality, SIP health, and real-time performance
Enforce security best practices (Zero Trust, endpoint protection, PCI-DSS for call recordings, vulnerability management)
Lead disaster recovery planning and testing, including Five9 failover and geographic redundancy
Five9 Contact Center Infrastructure Support Primary infrastructure owner for Five9: SIP trunks, WebRTC, SBCs, QoS, carrier relationships, and integrations with Salesforce; Troubleshoot voice quality, connectivity, and recording storage issues in real time
End-User Device Ownership (Desktops, Laptops & Tablets) Oversee corporate image creation, software packaging, Intune/MDM policies, refresh schedule for devices, automated deployment for Windows PCs, Macs, and iOS/Android tablets used in the field and call center; Act as final escalation points for complex desktop, laptop, and tablet issues (hardware, OS, application, VPN, Five9 softphone, etc.); Ensure field sales tablets and call-center workstations maintain 100% uptime and rapid recovery from failure
Automation & DevOps Practices Drive infrastructure-as-code (Terraform/Ansible) and automate endpoint provisioning, patch management, and certificate deployment
Collaboration & On-Call Rotation Participate in a shared 24/7 on-call rotation with the rest of the IT/infrastructure team; During on-call shifts, provide Tier-3 support for servers, network, cloud, Five9, and end-user devices (desktops, laptops, and tablets) — including remote diagnosis and resolution for field sales reps and call-center agents outside normal business hours; Respond to critical incidents that impact revenue (call center down, field reps unable to demo, etc.) with urgency
Support & Multi-Role Duties Provide Tier-3 support across the entire stack: servers, network, cloud, Five9, and end-user devices; Manage IT ticketing queue (Jira or Zoho Service Management) and mentor junior team members on escalations
Maintain runbooks, architecture diagrams, Five9 topology, and disaster recovery plans.
Qualifications & Experience
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
7+ years designing and supporting enterprise hybrid infrastructure
5+ years supporting a cloud contact center (Five9 experience strongly preferred)
Expert-level knowledge of VoIP/SIP, QoS, WebRTC, SBCs, and voice troubleshooting
Deep expertise in VMware, Windows Server, Active Directory, enterprise networking, and public cloud (AWS/Azure)
Extensive experience managing corporate endpoints at scale via Intune, Jamf, or similar MDM — including Windows, macOS, iOS, and Android tablets in field-sales environments
Proven ability to troubleshoot and resolve complex desktop/laptop/tablet issues remotely and under pressure
Infrastructure-as-code (Terraform preferred), scripting (PowerShell/Python/Bash), and automation mindset
Current certifications highly desirable: VCIX, CCNP, AWS/Azure Architect, Microsoft Endpoint Manager, Five9 Engineer
Demonstrated experience in 24/7 on-call rotations that include both infrastructure and end-user device support
Exceptional communication skills — able to explain technical issues to call-center supervisors and field sales reps alike
Preferred industry experience: Home services, construction, field sales with tablets, high-volume inbound call centers
Benefits
Highly Competitive Salary & Bonus Opportunities
Paid Time Off (vacation, Holiday, sick time)
Health Benefits (Medical/Dental Coverage Options)
401K Savings Program with Employer Matching
AFLAC Supplemental Insurance
Career Advancement Opportunities
Positive, Collaborative and Result-Oriented Culture
Strong Commitment to Employee Growth & Success
Contests & Fun Culture Initiatives
Beautiful Gahanna, OH area offices
Advanced Technology Tools
Stability of a 36-Year Industry Leader
About Us
Serving homeowners since 1989, Improveit!
Home Remodeling is a leading replacement contracting company headquartered in Columbus, Ohio.
Our markets include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana and Nashville.
We specialize in replacement windows, bathroom remodeling, and kitchen transformations.
Recognized with BBB accreditation and 24 Consumers’ Choice Awards, we’ve completed over 65,000 projects, with nearly one in four from repeat customers.
Our Culture
Our culture thrives on winning and continuous improvement.
We’re seeking leaders who are passionate about developing leaders.
At Improveit, “Improveit” isn’t just a name; it’s an attitude that guides everything we do for our staff, customers, and communities.
What We Value
Curiosity, passion, continuous improvement, and the relentless pursuit of excellence are our core values.
If you’re looking to work for an organization driven to be the best and understand that achieving leadership status requires a stellar mix of people, processes, and technology, then this could be your home. Powered by JazzHR
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Advertising Services
#J-18808-Ljbffr
Infrastructure Engineer
role at
ExecutivePlacements.com
This is an on-site role working from our Columbus, Ohio headquarters, with the option to work remotely occasionally.
Responsibilities
Infrastructure Design & Implementation Architect, deploy, andmaintaincloudinfrastructure (AWS/Azure) to support enterprise applications and the Five9 cloud contact center Ensure ultra-reliable, low-latency network connectivity (QoS, SD-WAN, direct peering) for offices, remote agents, and Five9
Manage virtualization (VMware), Windows/Linux servers, Active Directory, DNS, DHCP, storage, and enterprise networking (Cisco/Meraki/Palo Alto) Reliability, Security & Performance Own monitoring, alerting, and incident response — with special focus on Five9 call quality, SIP health, and real-time performance
Enforce security best practices (Zero Trust, endpoint protection, PCI-DSS for call recordings, vulnerability management)
Lead disaster recovery planning and testing, including Five9 failover and geographic redundancy
Five9 Contact Center Infrastructure Support Primary infrastructure owner for Five9: SIP trunks, WebRTC, SBCs, QoS, carrier relationships, and integrations with Salesforce; Troubleshoot voice quality, connectivity, and recording storage issues in real time
End-User Device Ownership (Desktops, Laptops & Tablets) Oversee corporate image creation, software packaging, Intune/MDM policies, refresh schedule for devices, automated deployment for Windows PCs, Macs, and iOS/Android tablets used in the field and call center; Act as final escalation points for complex desktop, laptop, and tablet issues (hardware, OS, application, VPN, Five9 softphone, etc.); Ensure field sales tablets and call-center workstations maintain 100% uptime and rapid recovery from failure
Automation & DevOps Practices Drive infrastructure-as-code (Terraform/Ansible) and automate endpoint provisioning, patch management, and certificate deployment
Collaboration & On-Call Rotation Participate in a shared 24/7 on-call rotation with the rest of the IT/infrastructure team; During on-call shifts, provide Tier-3 support for servers, network, cloud, Five9, and end-user devices (desktops, laptops, and tablets) — including remote diagnosis and resolution for field sales reps and call-center agents outside normal business hours; Respond to critical incidents that impact revenue (call center down, field reps unable to demo, etc.) with urgency
Support & Multi-Role Duties Provide Tier-3 support across the entire stack: servers, network, cloud, Five9, and end-user devices; Manage IT ticketing queue (Jira or Zoho Service Management) and mentor junior team members on escalations
Maintain runbooks, architecture diagrams, Five9 topology, and disaster recovery plans.
Qualifications & Experience
Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience)
7+ years designing and supporting enterprise hybrid infrastructure
5+ years supporting a cloud contact center (Five9 experience strongly preferred)
Expert-level knowledge of VoIP/SIP, QoS, WebRTC, SBCs, and voice troubleshooting
Deep expertise in VMware, Windows Server, Active Directory, enterprise networking, and public cloud (AWS/Azure)
Extensive experience managing corporate endpoints at scale via Intune, Jamf, or similar MDM — including Windows, macOS, iOS, and Android tablets in field-sales environments
Proven ability to troubleshoot and resolve complex desktop/laptop/tablet issues remotely and under pressure
Infrastructure-as-code (Terraform preferred), scripting (PowerShell/Python/Bash), and automation mindset
Current certifications highly desirable: VCIX, CCNP, AWS/Azure Architect, Microsoft Endpoint Manager, Five9 Engineer
Demonstrated experience in 24/7 on-call rotations that include both infrastructure and end-user device support
Exceptional communication skills — able to explain technical issues to call-center supervisors and field sales reps alike
Preferred industry experience: Home services, construction, field sales with tablets, high-volume inbound call centers
Benefits
Highly Competitive Salary & Bonus Opportunities
Paid Time Off (vacation, Holiday, sick time)
Health Benefits (Medical/Dental Coverage Options)
401K Savings Program with Employer Matching
AFLAC Supplemental Insurance
Career Advancement Opportunities
Positive, Collaborative and Result-Oriented Culture
Strong Commitment to Employee Growth & Success
Contests & Fun Culture Initiatives
Beautiful Gahanna, OH area offices
Advanced Technology Tools
Stability of a 36-Year Industry Leader
About Us
Serving homeowners since 1989, Improveit!
Home Remodeling is a leading replacement contracting company headquartered in Columbus, Ohio.
Our markets include Columbus, Dayton, Cincinnati, Louisville, Lexington, Southern Indiana and Nashville.
We specialize in replacement windows, bathroom remodeling, and kitchen transformations.
Recognized with BBB accreditation and 24 Consumers’ Choice Awards, we’ve completed over 65,000 projects, with nearly one in four from repeat customers.
Our Culture
Our culture thrives on winning and continuous improvement.
We’re seeking leaders who are passionate about developing leaders.
At Improveit, “Improveit” isn’t just a name; it’s an attitude that guides everything we do for our staff, customers, and communities.
What We Value
Curiosity, passion, continuous improvement, and the relentless pursuit of excellence are our core values.
If you’re looking to work for an organization driven to be the best and understand that achieving leadership status requires a stellar mix of people, processes, and technology, then this could be your home. Powered by JazzHR
Seniority level Mid-Senior level
Employment type Full-time
Job function Information Technology
Industries Advertising Services
#J-18808-Ljbffr