Diligente Technologies
Executive IT Support (Onsite)
Diligente Technologies, San Francisco, California, United States, 94199
Executive IT Support Analyst – Diligente Technologies
Job Title:
Executive IT Support Analyst
Type:
Contract (18–24 months, with probable extension)
Environment:
Hybrid, Windows‑based enterprise environment
Job Summary:
We are seeking an experienced
Executive IT Support Analyst
to provide high‑touch, white‑glove IT support to executive‑level stakeholders in a fast‑paced, hybrid Windows environment. This onsite contract role requires a seasoned professional who can balance exceptional customer service with strong technical expertise, while supporting critical systems, devices, and business operations. The ideal candidate is confident working independently, collaborating with distributed IT teams, and handling high‑urgency situations with professionalism and discretion.
Key Responsibilities:
Serve as the primary point of contact for executive‑level IT support, delivering outstanding customer service.
Provide hands‑on and remote support for workstations, laptops, virtual machines, mobile devices, and hybrid environments.
Troubleshoot and resolve complex technical issues using strong analytical and diagnostic skills.
Manage day‑to‑day IT operations while responding effectively to critical and time‑sensitive incidents.
Accurately assess, communicate, and prioritize the urgency of issues.
Document issues, resolutions, and best practices for both IT teams and end users.
Collaborate with internal IT teams and external vendors to elevate and resolve issues when needed.
Participate in on‑call support rotations as required.
Basic Qualifications:
10+ years of relevant technical and functional experience in a
hybrid Windows‑based environment .
10+ years supporting Windows workstations and laptops.
10+ years of progressive technical support experience demonstrating career growth.
5+ years in customer‑facing roles with regular exposure to executive‑level users.
Bachelor’s degree in a relevant field required (or equivalent combination of experience and/or certifications).
Preferred Qualifications:
Experience supporting users in the
financial services industry .
Strong troubleshooting and diagnostic skills to quickly restore system availability.
Working knowledge of video conferencing platforms (Webex, Zoom, Microsoft Teams).
Experience with financial applications such as Bloomberg, FactSet, Eze, and Charles River (plus).
Strong familiarity with desktop and endpoint security products.
Solid understanding of
Active Directory administration .
Experience with virtual desktop environments (vSphere, Horizon Client).
Hands‑on support for Lenovo desktops/laptops, Microsoft Surface devices, iPhones, and iPads.
Experience with Microsoft Configuration Manager and Microsoft Endpoint Management.
Experience managing devices using MDM solutions such as
Microsoft Intune .
Experience with MFA technologies (RSA, Microsoft Authenticator).
Functional knowledge of IT infrastructure fundamentals (networking, servers, email, SSO, identity and access, mobile devices).
This role is ideal for a senior IT support professional who excels in executive‑facing environments and thrives in a mission‑critical, Windows‑based hybrid enterprise setting.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Administrative, Information Technology, and Customer Service
Industries Investment Banking and Investment Management
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Executive IT Support Analyst
Type:
Contract (18–24 months, with probable extension)
Environment:
Hybrid, Windows‑based enterprise environment
Job Summary:
We are seeking an experienced
Executive IT Support Analyst
to provide high‑touch, white‑glove IT support to executive‑level stakeholders in a fast‑paced, hybrid Windows environment. This onsite contract role requires a seasoned professional who can balance exceptional customer service with strong technical expertise, while supporting critical systems, devices, and business operations. The ideal candidate is confident working independently, collaborating with distributed IT teams, and handling high‑urgency situations with professionalism and discretion.
Key Responsibilities:
Serve as the primary point of contact for executive‑level IT support, delivering outstanding customer service.
Provide hands‑on and remote support for workstations, laptops, virtual machines, mobile devices, and hybrid environments.
Troubleshoot and resolve complex technical issues using strong analytical and diagnostic skills.
Manage day‑to‑day IT operations while responding effectively to critical and time‑sensitive incidents.
Accurately assess, communicate, and prioritize the urgency of issues.
Document issues, resolutions, and best practices for both IT teams and end users.
Collaborate with internal IT teams and external vendors to elevate and resolve issues when needed.
Participate in on‑call support rotations as required.
Basic Qualifications:
10+ years of relevant technical and functional experience in a
hybrid Windows‑based environment .
10+ years supporting Windows workstations and laptops.
10+ years of progressive technical support experience demonstrating career growth.
5+ years in customer‑facing roles with regular exposure to executive‑level users.
Bachelor’s degree in a relevant field required (or equivalent combination of experience and/or certifications).
Preferred Qualifications:
Experience supporting users in the
financial services industry .
Strong troubleshooting and diagnostic skills to quickly restore system availability.
Working knowledge of video conferencing platforms (Webex, Zoom, Microsoft Teams).
Experience with financial applications such as Bloomberg, FactSet, Eze, and Charles River (plus).
Strong familiarity with desktop and endpoint security products.
Solid understanding of
Active Directory administration .
Experience with virtual desktop environments (vSphere, Horizon Client).
Hands‑on support for Lenovo desktops/laptops, Microsoft Surface devices, iPhones, and iPads.
Experience with Microsoft Configuration Manager and Microsoft Endpoint Management.
Experience managing devices using MDM solutions such as
Microsoft Intune .
Experience with MFA technologies (RSA, Microsoft Authenticator).
Functional knowledge of IT infrastructure fundamentals (networking, servers, email, SSO, identity and access, mobile devices).
This role is ideal for a senior IT support professional who excels in executive‑facing environments and thrives in a mission‑critical, Windows‑based hybrid enterprise setting.
Seniority Level Mid‑Senior level
Employment Type Contract
Job Function Administrative, Information Technology, and Customer Service
Industries Investment Banking and Investment Management
#J-18808-Ljbffr