Affirm
Senior Director, Operations –
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are actively seeking a highly motivated, results‑oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy and providing comprehensive oversight of all critical operational pillars.
The scope includes customer and merchant servicing, fraud operations, vendor management, strategic workforce management, training programs, quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all activities. The function comprises 10 focus areas with nearly 200 team members and a vendor network of more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization‑wide OKRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate with cross‑functional stakeholders – Engineering & Analytics, Product, Finance, Legal & Compliance – to influence product strategy, reinforce an analytical culture, and develop company‑wide OKRs and budgets.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent in an environment of empowerment and trust.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experience engaging with executives, board members, and regulators.
Ability to consistently develop comprehensive strategy.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Data‑oriented, analytical, and strategic mindset to drive strategy.
Results‑driven, forward‑thinking problem solver.
Thrives in a fast‑paced, innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
Pay & Benefits Pay Grade – U | Equity Grade – 15 Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT): $285,000–$355,000 per year. USA base pay range (other states): $253,000–$323,000 per year.
Affirm is proud to be a remote‑first company. The majority of our roles are remote and can be performed anywhere within the country of employment. Some roles may require occasional work at an assigned office.
Benefits include health care coverage (Affirm covers all premiums for all levels of coverage for you and your dependents), flexible spending wallets, competitive vacation and holiday schedules, and an employee stock purchase plan.
EEO and Accessibility We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking “Submit Application,” you acknowledge that you have read www.affirm.com/privacy/candidate and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
#J-18808-Ljbffr
Affirm Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
We are actively seeking a highly motivated, results‑oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy and providing comprehensive oversight of all critical operational pillars.
The scope includes customer and merchant servicing, fraud operations, vendor management, strategic workforce management, training programs, quality assurance, continuous process improvement, knowledge management systems, and operations risk governance across all activities. The function comprises 10 focus areas with nearly 200 team members and a vendor network of more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization‑wide OKRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate with cross‑functional stakeholders – Engineering & Analytics, Product, Finance, Legal & Compliance – to influence product strategy, reinforce an analytical culture, and develop company‑wide OKRs and budgets.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent in an environment of empowerment and trust.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experience engaging with executives, board members, and regulators.
Ability to consistently develop comprehensive strategy.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Data‑oriented, analytical, and strategic mindset to drive strategy.
Results‑driven, forward‑thinking problem solver.
Thrives in a fast‑paced, innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
Pay & Benefits Pay Grade – U | Equity Grade – 15 Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness, and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT): $285,000–$355,000 per year. USA base pay range (other states): $253,000–$323,000 per year.
Affirm is proud to be a remote‑first company. The majority of our roles are remote and can be performed anywhere within the country of employment. Some roles may require occasional work at an assigned office.
Benefits include health care coverage (Affirm covers all premiums for all levels of coverage for you and your dependents), flexible spending wallets, competitive vacation and holiday schedules, and an employee stock purchase plan.
EEO and Accessibility We believe it’s on us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
By clicking “Submit Application,” you acknowledge that you have read www.affirm.com/privacy/candidate and hereby freely and unambiguously give informed consent to the collection, processing, use, and storage of your personal information as described therein.
#J-18808-Ljbffr