Affirm
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest.
Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars such as customer and merchant servicing, fraud operations, vendor management, strategic workforce management, training programs, quality assurance, continuous process improvement, knowledge management systems, and operations risk governance. The function includes 10 focus areas with nearly 200 employees and a vendor network of more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization-wide O&KRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that improve efficiency in servicing consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Partner with cross-functional stakeholders including Engineering & Analytics, Product, Finance, Analytics, Legal & Compliance to influence product strategy, roadmaps, OKRs, budget, and regulatory compliance.
Develop a high-performing team by defining talent needs, building diversity, retaining top talent, and fostering an empowered culture.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in complex operational environments.
Experience engaging executives, board members, and regulators.
Demonstrated ability to develop comprehensive strategy consistently.
Led a team of 100+ operational individuals with proven scaling experience.
Morally aligned with our vision and mission.
Extremely data-oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results-driven, forward-thinking, complex problem-solving skills.
Thrives in a fast-paced, innovative environment.
Experience in high-growth, technology-driven companies, especially in financial services or regulated industries.
Pay Grade: U Equity Grade: 15
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000. USA base pay range (all other U.S. states) per year: $253,000 - 323,000.
Affirm is a remote-first company. Most roles are remote; occasionally, an assigned office may be required. The majority can work from any location within the country of employment.
Benefits
Health care coverage – company covers all premiums for all levels of coverage for employee and dependents.
Flexible Spending Wallets – generous stipends for technology, food, lifestyle, and family expenses.
Time off – competitive vacation and holiday schedules.
ESPP – employee stock purchase plan enabling shares at a discount.
We believe in providing an inclusive interview experience for all. We are happy to provide reasonable accommodations to candidates in need of support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read our Global Candidate Privacy Notice and hereby give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level: Director. Employment type: Full-time. Job function: Management and Manufacturing.
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Affirm is actively seeking a highly motivated, results-oriented, and deeply experienced Senior Director of Operations to lead the global Operations team. Reporting directly to the Head of Technical Programs & Operations, this pivotal leadership role includes responsibility for developing and executing our global operations strategy as well as comprehensive oversight of all critical operational pillars such as customer and merchant servicing, fraud operations, vendor management, strategic workforce management, training programs, quality assurance, continuous process improvement, knowledge management systems, and operations risk governance. The function includes 10 focus areas with nearly 200 employees and a vendor network of more than 4,000 agents.
What You’ll Do
Define strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization-wide O&KRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that improve efficiency in servicing consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Partner with cross-functional stakeholders including Engineering & Analytics, Product, Finance, Analytics, Legal & Compliance to influence product strategy, roadmaps, OKRs, budget, and regulatory compliance.
Develop a high-performing team by defining talent needs, building diversity, retaining top talent, and fostering an empowered culture.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in complex operational environments.
Experience engaging executives, board members, and regulators.
Demonstrated ability to develop comprehensive strategy consistently.
Led a team of 100+ operational individuals with proven scaling experience.
Morally aligned with our vision and mission.
Extremely data-oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results-driven, forward-thinking, complex problem-solving skills.
Thrives in a fast-paced, innovative environment.
Experience in high-growth, technology-driven companies, especially in financial services or regulated industries.
Pay Grade: U Equity Grade: 15
Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents). USA base pay range (CA, WA, NY, NJ, CT) per year: $285,000 - 355,000. USA base pay range (all other U.S. states) per year: $253,000 - 323,000.
Affirm is a remote-first company. Most roles are remote; occasionally, an assigned office may be required. The majority can work from any location within the country of employment.
Benefits
Health care coverage – company covers all premiums for all levels of coverage for employee and dependents.
Flexible Spending Wallets – generous stipends for technology, food, lifestyle, and family expenses.
Time off – competitive vacation and holiday schedules.
ESPP – employee stock purchase plan enabling shares at a discount.
We believe in providing an inclusive interview experience for all. We are happy to provide reasonable accommodations to candidates in need of support during the hiring process.
By clicking "Submit Application," you acknowledge that you have read our Global Candidate Privacy Notice and hereby give informed consent to the collection, processing, use, and storage of your personal information as described therein.
Seniority level: Director. Employment type: Full-time. Job function: Management and Manufacturing.
#J-18808-Ljbffr