Westgate Resorts
The award-winning
Westgate Park City Resort & Spa
lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world‑class skiing and year‑round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether guests are attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth across 60+ resorts worldwide.
Job Description SUMMARY The Resort Operations Director reports directly to the Resort General Manager and is responsible for maintaining resort operations by initiating, coordinating, and enforcing standards and procedures to obtain optimum efficiency and economy of operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential.
Effectively monitor and actively participate in the customer service efforts of the hotel.
Ensure that all employees receive orientation, training and resources necessary to ensure effectiveness and continued development.
Oversee the physical appearance of the property.
Manage demand, forecasting and inventory to drive revenue opportunities for the resort.
Apply strong understanding of group and transient sales processes and forecasting.
Work under pressure and meet deadlines.
Play an active role in the strategic planning, marketing and budgeting processes.
Resolve guest complaints and respond quickly to guest requests in a friendly manner, following up to ensure satisfaction.
Oversee all facets of Resort Operations.
Evaluate and develop action plans for monthly and annual financials.
Oversee training and development of personnel.
Take charge of all emergency situations on property.
Act as the resort manager on duty.
Provide a professional image at all times through appearance, dress and professional behavior.
Work with Concierge VIP Services to ensure owner satisfaction and make the sale.
Promote CFI/Westgate Resorts philosophies throughout the resort to both employees and guests.
Complete other duties as assigned.
SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
QUALIFICATIONS EDUCATION and/or EXPERIENCE Minimum of a bachelor’s degree (B.A.) from a four‑year college or university; plus one to two years related experience as a department head. Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership and retail management.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence; and to effectively present information in one‑on‑one and small group situations to customers, clients and other employees of the organization.
Travel Requirements
10% or less, based on business needs
WHY WESTGATE?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick and personal
Paid Holidays
401K with generous company match
Daily Pay benefit – access to pay as you need it
Family benefits including pregnancy, parental leave and adoption assistance
Wellness programs
Flexible spending accounts
Tuition assistance
Military leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for team members (hotels, resorts, restaurants, entertainment, etc.)
Advancement and development opportunities
Community involvement programs
Eastgate Resorts is an Equal Employment Opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Westgate Park City Resort & Spa
lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world‑class skiing and year‑round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether guests are attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences while supporting your career growth across 60+ resorts worldwide.
Job Description SUMMARY The Resort Operations Director reports directly to the Resort General Manager and is responsible for maintaining resort operations by initiating, coordinating, and enforcing standards and procedures to obtain optimum efficiency and economy of operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential.
Effectively monitor and actively participate in the customer service efforts of the hotel.
Ensure that all employees receive orientation, training and resources necessary to ensure effectiveness and continued development.
Oversee the physical appearance of the property.
Manage demand, forecasting and inventory to drive revenue opportunities for the resort.
Apply strong understanding of group and transient sales processes and forecasting.
Work under pressure and meet deadlines.
Play an active role in the strategic planning, marketing and budgeting processes.
Resolve guest complaints and respond quickly to guest requests in a friendly manner, following up to ensure satisfaction.
Oversee all facets of Resort Operations.
Evaluate and develop action plans for monthly and annual financials.
Oversee training and development of personnel.
Take charge of all emergency situations on property.
Act as the resort manager on duty.
Provide a professional image at all times through appearance, dress and professional behavior.
Work with Concierge VIP Services to ensure owner satisfaction and make the sale.
Promote CFI/Westgate Resorts philosophies throughout the resort to both employees and guests.
Complete other duties as assigned.
SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, hiring, training, planning, assigning and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
QUALIFICATIONS EDUCATION and/or EXPERIENCE Minimum of a bachelor’s degree (B.A.) from a four‑year college or university; plus one to two years related experience as a department head. Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership and retail management.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos; to write simple correspondence; and to effectively present information in one‑on‑one and small group situations to customers, clients and other employees of the organization.
Travel Requirements
10% or less, based on business needs
WHY WESTGATE?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick and personal
Paid Holidays
401K with generous company match
Daily Pay benefit – access to pay as you need it
Family benefits including pregnancy, parental leave and adoption assistance
Wellness programs
Flexible spending accounts
Tuition assistance
Military leave
Employee Assistance Program (EAP)
Life, disability, accident, critical illness & hospital insurance
Pet insurance
Exclusive discounts for team members (hotels, resorts, restaurants, entertainment, etc.)
Advancement and development opportunities
Community involvement programs
Eastgate Resorts is an Equal Employment Opportunity employer All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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