westgate resorts
Company Description
The award-winning
Westgate Park City Resort & Spa
lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world‑class skiing and year‑round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description SUMMARY The Resort Operations Director position reports directly to the Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential
Effectively monitor and actively participate in the customer service efforts of the hotel
Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development
Oversees the physical appearance of the property
Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort
Strong understanding of group and transient sales process and forecasting process
Ability to work under pressure and to meet deadlines
Play an active role in the strategic planning, marketing and budgeting processes
Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
Oversee all facets of Resort Operations
Evaluate and develop action plans for monthly and annual financials
Oversee training and development of personnel
Take charge of all emergency situations on property
Act as the resort manager on duty
Provide a professional image at all times through appearance, dress and professional behavior
Work with Concierge VIP Services to ensure owner satisfaction and making the sale
Promote CFI/Westgate Resorts' philosophies throughout the resort to both employees and guests
Other duties as assigned
SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications EDUCATION and/or EXPERIENCE Minimum of a bachelor’s degree (B.A.) from a four‑year college or university; plus one to two years related experience as a department head. Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership and retail management.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients and other employees of the organization.
Additional Information Travel Requirements
10% or less, based on business needs
Supervisory Responsibilities Required to provide direction with Operations department heads. Responsibilities include, but are not limited to, assigning tasks, monitoring performance, conducting evaluations, and fostering a positive and productive work environment.
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401(k) with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Highly discounted Epic Locals Ski Pass, while supplies last.
FREE Ski, Snowboard and Mountain Bike equipment Rentals.
FREE garage parking.
$2.00 in meals in Team Member Breakroom.
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
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Westgate Park City Resort & Spa
lies in the heart of the Canyons Village base at Park City Mountain. Surrounded by world‑class skiing and year‑round mountain adventure, Westgate Park City Resort & Spa provides a dynamic and rewarding work atmosphere. Whether they’re attending local festivals, athletes training and competing at the Utah Olympic Park, or individuals and families seeking a mountain getaway, our guests come from all corners of the globe. Join our team and help us welcome the world to Park City! As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.
Job Description SUMMARY The Resort Operations Director position reports directly to the Resort General Manager and is responsible to maintain resort operations by initiating, coordinating, and enforcing standards, and procedures to obtain optimum efficiency and economy of operations.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Create an atmosphere of positive employee/management relations in which employees are willing and able to maximize their potential
Effectively monitor and actively participate in the customer service efforts of the hotel
Oversee that all employees receive orientation, training and resources necessary to ensure employee effectiveness and continued development
Oversees the physical appearance of the property
Manage demand, forecasting and inventory as it relates to driving revenue opportunity for the resort
Strong understanding of group and transient sales process and forecasting process
Ability to work under pressure and to meet deadlines
Play an active role in the strategic planning, marketing and budgeting processes
Resolve guest complaints. Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
Oversee all facets of Resort Operations
Evaluate and develop action plans for monthly and annual financials
Oversee training and development of personnel
Take charge of all emergency situations on property
Act as the resort manager on duty
Provide a professional image at all times through appearance, dress and professional behavior
Work with Concierge VIP Services to ensure owner satisfaction and making the sale
Promote CFI/Westgate Resorts' philosophies throughout the resort to both employees and guests
Other duties as assigned
SUPERVISORY RESPONSIBILITIES Manages subordinate supervisors who supervise employees. Is responsible for the overall direction, coordination, and evaluation of these supervisors. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Qualifications EDUCATION and/or EXPERIENCE Minimum of a bachelor’s degree (B.A.) from a four‑year college or university; plus one to two years related experience as a department head. Possess operational experience and understanding of engineering, housekeeping, front desk, whole ownership and retail management.
LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one‑on‑one and small group situations to customers, clients and other employees of the organization.
Additional Information Travel Requirements
10% or less, based on business needs
Supervisory Responsibilities Required to provide direction with Operations department heads. Responsibilities include, but are not limited to, assigning tasks, monitoring performance, conducting evaluations, and fostering a positive and productive work environment.
Why Westgate?
Comprehensive health benefits – medical, dental and vision
Paid Time Off (PTO) – vacation, sick, and personal
Paid Holidays
401(k) with generous company match
Get access to your pay as you need it with our Daily Pay benefit
Family benefits including pregnancy, and parental leave and adoption assistance
Wellness Programs
Flexible Spending Accounts
Tuition Assistance
Military Leave
Employee Assistance Program (EAP)
Life, Disability, Accident, Critical Illness & Hospital Insurance
Pet Insurance
Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
Advancement & development opportunities
Community Involvement Programs
Highly discounted Epic Locals Ski Pass, while supplies last.
FREE Ski, Snowboard and Mountain Bike equipment Rentals.
FREE garage parking.
$2.00 in meals in Team Member Breakroom.
Westgate Resorts is an Equal Employment Opportunity employer . All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying.
This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.
#J-18808-Ljbffr