Proper Hospitality
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Introducing The Shelborne by Proper, a holistic restoration of Miami’s iconic beachfront landmark. Now open, the hotel has undergone an extensive transformation that honors its storied past while embracing modern luxury. The revitalized property preserves the 1940 Art Deco distinction and authentic charm originally envisioned by celebrated architects Morris Lapidus and Igor Polevitzky. From reimagined interiors to refreshed guest experiences, every detail reflects a seamless blend of heritage and contemporary sophistication.
The Shelborne introduces four vibrant food & beverage destinations to the neighborhood, each suited for warm weather dining, with a signature restaurant, a lobby bar‑lounge, and a curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor‑outdoor cabanas, sundeck terrace, state‑of‑the‑art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor‑outdoor meeting & event space.
Position Overview The Director of Conference Services is responsible for planning, coordinating, and overseeing all aspects of conferences, meetings, and events hosted at the property. This includes working with clients from the initial inquiry through the successful execution of their event, ensuring all details are meticulously organized and client expectations are exceeded. The Director of Conference Services collaborates with internal teams and vendors to ensure seamless execution of all conference services and guarantees that the event’s logistical, operational, and financial aspects are efficiently managed.
Conference & Event Planning & Coordination
Serve as the primary point of contact for conference and meeting clients, guiding them through the planning process and ensuring their needs are met from initial inquiry to post‑event follow‑up
Coordinate the logistics of conferences, meetings, and events, including room setup, catering, audiovisual requirements, transportation, and any special requests
Develop detailed event timelines, floor plans, and schedules, ensuring smooth coordination and execution
Work closely with clients to understand their objectives and customize conference packages and services to fit their needs and budget
Customer Service & Client Relationship Management
Build and maintain strong, positive relationships with conference organizers, ensuring clear and continuous communication throughout the planning process
Provide professional and timely updates to clients regarding the status of their event, addressing questions, requests, and concerns promptly
Proactively anticipate client needs and ensure that expectations are consistently exceeded
Resolve client issues or concerns during the planning or execution phase quickly and professionally to ensure satisfaction
On‑Site Event Management & Execution
Oversee the on‑site execution of conference services, ensuring all details are implemented as planned
Supervise event staff and coordinate with internal teams (housekeeping, catering, A/V, security) to ensure timely and high‑quality service delivery
Ensure proper setup of conference rooms and event spaces, including room configurations, equipment placement, signage, and decor
Serve as the on‑site point of contact for clients and staff, managing any issues that arise and ensuring smooth event operations
Monitor event activities to ensure all timelines are adhered to and that the event flows seamlessly
Coordinate with external vendors (e.g., catering, A/V providers, decorators) to ensure the successful delivery of services for the conference or meeting
Manage vendor contracts, monitor performance, and troubleshoot any vendor‑related issues on the day of the event
Maintain a list of preferred vendors and ensure high‑quality service delivery that aligns with company standards
Budget & Financial Management
Develop and manage event budgets, ensuring that all costs stay within budgetary guidelines while delivering excellent service
Track and manage event expenses, ensuring timely billing and payment processes
Work with clients to ensure event billing is accurate and all financial aspects are properly addressed, including invoicing for additional services or upgrades
Assist the sales team in converting conference leads into confirmed bookings, providing detailed event proposals and accurate quotes
Upsell additional services and amenities, such as enhanced catering options, A/V equipment, and room upgrades to maximize event revenue
Provide support for the sales team by identifying new business opportunities and building relationships with corporate clients
Post‑Event Follow‑Up & Client Satisfaction
Follow up with clients after the event to gather feedback, assess their level of satisfaction, and ensure all expectations were met
Address any post‑event concerns or issues promptly and professionally, ensuring the highest level of client retention
Collect and analyze client feedback to identify areas for improvement and implement necessary changes to improve service quality
Education and/or Experience
Bachelor’s degree in hospitality management, event planning, business administration, or a related field preferred
5+ years of experience in conference services, event management, or a similar role within the hospitality industry
Strong experience with conferences, corporate meetings, and large‑scale events
Proficiency in event management software (e.g., Delphi, Cvent) and Microsoft Office Suite (Word, Excel, PowerPoint)
Skills/Specialized Knowledge
Excellent organizational and time‑management skills, with the ability to manage multiple events and priorities simultaneously
Strong communication skills, with the ability to interact effectively with clients, vendors, and internal teams
Strong problem‑solving abilities and the capacity to manage multiple details while maintaining a calm and professional demeanor under pressure
High attention to detail, particularly in the execution of event logistics and maintaining accuracy in event documentation
Ability to work in a fast‑paced, high‑energy environment and adapt quickly to changing client needs
Knowledge of budgeting and financial management within the context of event planning
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
Physical Demands
Ability to stand and walk for extended periods during events
Ability to lift and carry light to moderate items (up to 25 pounds), such as décor, materials, or event supplies
Flexibility to work on evenings, weekends, and holidays as needed, depending on event schedules
Ability to work in a fast‑paced, high‑energy environment and manage multiple tasks and deadlines simultaneously
Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best‑in‑class employer, we’re committed to creating one of the
Best Places to Work
in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the
Pillars of Proper , we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job — it means joining a community that believes in
building beautiful experiences together , for our guests and for one another.
#J-18808-Ljbffr
Introducing The Shelborne by Proper, a holistic restoration of Miami’s iconic beachfront landmark. Now open, the hotel has undergone an extensive transformation that honors its storied past while embracing modern luxury. The revitalized property preserves the 1940 Art Deco distinction and authentic charm originally envisioned by celebrated architects Morris Lapidus and Igor Polevitzky. From reimagined interiors to refreshed guest experiences, every detail reflects a seamless blend of heritage and contemporary sophistication.
The Shelborne introduces four vibrant food & beverage destinations to the neighborhood, each suited for warm weather dining, with a signature restaurant, a lobby bar‑lounge, and a curated cafe. Resort amenities include a spacious pool and lush garden lounge, indoor‑outdoor cabanas, sundeck terrace, state‑of‑the‑art fitness center, dedicated access to a private beach club, and more than 15,000 square feet of indoor‑outdoor meeting & event space.
Position Overview The Director of Conference Services is responsible for planning, coordinating, and overseeing all aspects of conferences, meetings, and events hosted at the property. This includes working with clients from the initial inquiry through the successful execution of their event, ensuring all details are meticulously organized and client expectations are exceeded. The Director of Conference Services collaborates with internal teams and vendors to ensure seamless execution of all conference services and guarantees that the event’s logistical, operational, and financial aspects are efficiently managed.
Conference & Event Planning & Coordination
Serve as the primary point of contact for conference and meeting clients, guiding them through the planning process and ensuring their needs are met from initial inquiry to post‑event follow‑up
Coordinate the logistics of conferences, meetings, and events, including room setup, catering, audiovisual requirements, transportation, and any special requests
Develop detailed event timelines, floor plans, and schedules, ensuring smooth coordination and execution
Work closely with clients to understand their objectives and customize conference packages and services to fit their needs and budget
Customer Service & Client Relationship Management
Build and maintain strong, positive relationships with conference organizers, ensuring clear and continuous communication throughout the planning process
Provide professional and timely updates to clients regarding the status of their event, addressing questions, requests, and concerns promptly
Proactively anticipate client needs and ensure that expectations are consistently exceeded
Resolve client issues or concerns during the planning or execution phase quickly and professionally to ensure satisfaction
On‑Site Event Management & Execution
Oversee the on‑site execution of conference services, ensuring all details are implemented as planned
Supervise event staff and coordinate with internal teams (housekeeping, catering, A/V, security) to ensure timely and high‑quality service delivery
Ensure proper setup of conference rooms and event spaces, including room configurations, equipment placement, signage, and decor
Serve as the on‑site point of contact for clients and staff, managing any issues that arise and ensuring smooth event operations
Monitor event activities to ensure all timelines are adhered to and that the event flows seamlessly
Coordinate with external vendors (e.g., catering, A/V providers, decorators) to ensure the successful delivery of services for the conference or meeting
Manage vendor contracts, monitor performance, and troubleshoot any vendor‑related issues on the day of the event
Maintain a list of preferred vendors and ensure high‑quality service delivery that aligns with company standards
Budget & Financial Management
Develop and manage event budgets, ensuring that all costs stay within budgetary guidelines while delivering excellent service
Track and manage event expenses, ensuring timely billing and payment processes
Work with clients to ensure event billing is accurate and all financial aspects are properly addressed, including invoicing for additional services or upgrades
Assist the sales team in converting conference leads into confirmed bookings, providing detailed event proposals and accurate quotes
Upsell additional services and amenities, such as enhanced catering options, A/V equipment, and room upgrades to maximize event revenue
Provide support for the sales team by identifying new business opportunities and building relationships with corporate clients
Post‑Event Follow‑Up & Client Satisfaction
Follow up with clients after the event to gather feedback, assess their level of satisfaction, and ensure all expectations were met
Address any post‑event concerns or issues promptly and professionally, ensuring the highest level of client retention
Collect and analyze client feedback to identify areas for improvement and implement necessary changes to improve service quality
Education and/or Experience
Bachelor’s degree in hospitality management, event planning, business administration, or a related field preferred
5+ years of experience in conference services, event management, or a similar role within the hospitality industry
Strong experience with conferences, corporate meetings, and large‑scale events
Proficiency in event management software (e.g., Delphi, Cvent) and Microsoft Office Suite (Word, Excel, PowerPoint)
Skills/Specialized Knowledge
Excellent organizational and time‑management skills, with the ability to manage multiple events and priorities simultaneously
Strong communication skills, with the ability to interact effectively with clients, vendors, and internal teams
Strong problem‑solving abilities and the capacity to manage multiple details while maintaining a calm and professional demeanor under pressure
High attention to detail, particularly in the execution of event logistics and maintaining accuracy in event documentation
Ability to work in a fast‑paced, high‑energy environment and adapt quickly to changing client needs
Knowledge of budgeting and financial management within the context of event planning
Ability to work a flexible schedule, including evenings, weekends, and holidays as needed
Physical Demands
Ability to stand and walk for extended periods during events
Ability to lift and carry light to moderate items (up to 25 pounds), such as décor, materials, or event supplies
Flexibility to work on evenings, weekends, and holidays as needed, depending on event schedules
Ability to work in a fast‑paced, high‑energy environment and manage multiple tasks and deadlines simultaneously
Why Join Proper Hospitality At Proper, we build experiences that move people — and that begins with the team behind them. As a best‑in‑class employer, we’re committed to creating one of the
Best Places to Work
in hospitality by nurturing a culture where creativity, excellence, and humanity thrive together.
Everything we do is grounded in the belief that hospitality is more than a profession - it’s an opportunity to care for others and make lives better. Guided by the
Pillars of Proper , we show up with warmth and authenticity (Care Proper), strive for excellence in everything we do (Achieve Proper), think creatively and resourcefully (Imagine Proper), and take pride in the style and culture that make us who we are (Present Proper).
We believe our people are our greatest strength, and we invest deeply in their wellbeing, growth, and sense of belonging. From comprehensive benefits to meaningful development programs, Proper is designed to help you build a career, and a life, that feels as inspiring as the experiences we create for our guests.
Our Commitment: Building the Best Place to Work Our Best Place to Work initiative is a living commitment — a continuous investment in our people, our culture, and our purpose. We listen, learn, and evolve together to create an environment where everyone feels empowered to imagine boldly, achieve confidently, care deeply, and present themselves authentically.
At Proper, joining the team means more than finding a job — it means joining a community that believes in
building beautiful experiences together , for our guests and for one another.
#J-18808-Ljbffr