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Charted (formerly SquareWorks)

VP of Customer Experience: Scale, Retention & Expansion

Charted (formerly SquareWorks), Boston, Massachusetts, us, 02298

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A fast-growing B2B SaaS company is seeking a VP of Customer Experience to lead the post-sales organization. This role encompasses customer success, software implementations, and support. With 10+ years of B2B SaaS leadership experience, the candidate should possess deep knowledge of the NetSuite ecosystem and a proven track record in retention and expansion. The company values a collaborative culture, offering competitive compensation and benefits, including unlimited PTO and medical coverage. #J-18808-Ljbffr