Zoom
Principal AI Architect - Agentic Verticals
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As a Principal AI Architect specializing in Agentic AI, you will design and oversee the development of intelligent agent systems for various industry verticals as part of Zoom AI Companion (AIC). Your architectural vision will directly shape the Zoom user experience through the creation of scalable, robust frameworks and system designs.
You will establish technical standards for implementing novel algorithms that impact workplace efficiency and customer engagement across Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent (ZVA).
About The Team We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of experts is focused on creating the next generation of AI technologies for customer verticals like healthcare, finance, retail/sales, education, etc.
Responsibilities
Designing comprehensive system architectures for vertical Agentic AI applications, establishing technical standards, patterns, and best practices for autonomous agents.
Developing reference architectures and integration frameworks for AI solutions that enhance meeting experiences and enable seamless human‑machine natural interactions within Zoom.
Architecting scalable systems leveraging large language models (LLM) and Agentic AI frameworks for production environments.
Leading cross‑functional technical initiatives to ensure successful integration of Agentic AI solutions into Zoom's ecosystem, balancing innovation with practical implementation requirements.
Providing technical mentorship and architectural guidance to development teams and junior architects.
What We’re Looking For
Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field.
Have 10+ years of experience in machine learning architectures, neural network design, reinforcement learning systems, cognitive frameworks, and multi‑modal AI integration across speech, vision, and language understanding.
Have proficiency in AI‑focused programming languages (Python, C++, Java) with proven experience architecting solutions using modern AI frameworks and libraries (PyTorch, TensorFlow, Hugging Face, LangChain).
Exhibit exceptional system design capabilities for complex AI problems, including the ability to architect scalable agent‑based systems that balance technical constraints with business requirements.
Showcase technical leadership and communication skills with experience translating AI concepts across technical and non‑technical stakeholders and guiding cross‑functional teams through AI implementation challenges.
Compensation Salary Range: $206,600.00 – $451,800.00 (OTE and base salary may vary based on qualifications & experience).
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks and support to help employees maintain their physical, mental, emotional, and financial health, work‑life balance, and community involvement. Click Learn for more information.
About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.
Referrals increase your chances of interviewing at Zoom by 2x.
Position Close Date 12/19/25
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As a Principal AI Architect specializing in Agentic AI, you will design and oversee the development of intelligent agent systems for various industry verticals as part of Zoom AI Companion (AIC). Your architectural vision will directly shape the Zoom user experience through the creation of scalable, robust frameworks and system designs.
You will establish technical standards for implementing novel algorithms that impact workplace efficiency and customer engagement across Zoom Revenue Accelerator (ZRA), Zoom Customer Experience (ZCX), and Zoom Virtual Agent (ZVA).
About The Team We are part of the Zoom AI Vertical Organization, dedicated to enhancing the Zoom user experience in workplace and customer interactions. Our team of experts is focused on creating the next generation of AI technologies for customer verticals like healthcare, finance, retail/sales, education, etc.
Responsibilities
Designing comprehensive system architectures for vertical Agentic AI applications, establishing technical standards, patterns, and best practices for autonomous agents.
Developing reference architectures and integration frameworks for AI solutions that enhance meeting experiences and enable seamless human‑machine natural interactions within Zoom.
Architecting scalable systems leveraging large language models (LLM) and Agentic AI frameworks for production environments.
Leading cross‑functional technical initiatives to ensure successful integration of Agentic AI solutions into Zoom's ecosystem, balancing innovation with practical implementation requirements.
Providing technical mentorship and architectural guidance to development teams and junior architects.
What We’re Looking For
Possess a Bachelor's degree in Computer Science, Artificial Intelligence, Machine Learning, Cognitive Science, or a related field.
Have 10+ years of experience in machine learning architectures, neural network design, reinforcement learning systems, cognitive frameworks, and multi‑modal AI integration across speech, vision, and language understanding.
Have proficiency in AI‑focused programming languages (Python, C++, Java) with proven experience architecting solutions using modern AI frameworks and libraries (PyTorch, TensorFlow, Hugging Face, LangChain).
Exhibit exceptional system design capabilities for complex AI problems, including the ability to architect scalable agent‑based systems that balance technical constraints with business requirements.
Showcase technical leadership and communication skills with experience translating AI concepts across technical and non‑technical stakeholders and guiding cross‑functional teams through AI implementation challenges.
Compensation Salary Range: $206,600.00 – $451,800.00 (OTE and base salary may vary based on qualifications & experience).
Benefits As part of our award‑winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks and support to help employees maintain their physical, mental, emotional, and financial health, work‑life balance, and community involvement. Click Learn for more information.
About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.
Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.
If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability.
Referrals increase your chances of interviewing at Zoom by 2x.
Position Close Date 12/19/25
#J-18808-Ljbffr