Food Gurus Hawaii | F&B Brand Builders
Senior Client Services Manager
Food Gurus Hawaii | F&B Brand Builders, Honolulu, Hawaii, United States, 96814
Est. 2004, Food Gurus is Hawaii's largest F&B marketing specialist providing customized creative, communication, digital and marketing services for brand leaders. Come, learn from and be a part of our dynamic & talented team.
ROLE OVERVIEW The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketing execution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, and external partners.
This role oversees strategic planning, campaign execution, brand management, internal alignment, and community partnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives. The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentum across all marketing initiatives.
KEY DUTIES/RESPONSIBILITIES
Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internal teams, serving as a primary point of contact for assigned accounts
Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions, campaigns, operations, and community initiatives
Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, and post-campaign insights to inform ongoing optimization
Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, and next steps are documented and distributed
Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility, accountability, and alignment across teams
Assist in the development and execution of integrated marketing strategies and campaigns across creative, digital, media, PR, in-store, and community channels
Facilitate the development of effective, on-brand campaigns through strategic planning, creative development, production coordination, trafficking, measurement, and optimization
Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget, and operationally ready
Support brand management and guardianship, ensuring consistency with brand standards
Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flagging variances or risks as they arise
Own and maintain key account documentation, including status reports, marketing calendars and shared asset libraries
Coordinate and manage operational marketing needs, including menu content updates, POP materials, promotional items, collateral production, and distribution
Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations, supporting Local Store Marketing (LSM) efforts
Represent assigned brands professionally at meetings, events, shoots, media opportunities, or community activations as requested
Assist with new client presentations, onboarding, and agency initiatives as needed
Generate post-meeting recaps and action items for clients and internal teams
Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativity
REQUIREMENTS
Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurant or retail marketing
Strong interpersonal and communication skills
Experience collaborating with cross-functional teams in the development of successful campaigns
The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives, and business needs
The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better
Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict
An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all things creative
Ability to commute to and from the office for client meetings, events, and as needed.
Job Type: Full-time
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Business Development and Sales
Industries: Advertising Services
Location:
Honolulu, HI
Salary: $77,000.00-$104,000.00
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ROLE OVERVIEW The Client Services Manager is responsible for owning and managing the day-to-day strategic, operational, and marketing execution for assigned client accounts, serving as the primary liaison between the client, internal agency teams, and external partners.
This role oversees strategic planning, campaign execution, brand management, internal alignment, and community partnerships, ensuring all marketing initiatives are executed efficiently, on brand, and aligned with business objectives. The Sr. Client Services Manager plays a critical leadership role in maintaining visibility, accountability, and momentum across all marketing initiatives.
KEY DUTIES/RESPONSIBILITIES
Develop and maintain strong, trusted relationships with day-to-day brand partners and cross-functional internal teams, serving as a primary point of contact for assigned accounts
Own and manage assigned account marketing activity calendars, ensuring alignment across strategy, promotions, campaigns, operations, and community initiatives
Lead strategic planning support and campaign analysis, including performance tracking, KPI reporting, and post-campaign insights to inform ongoing optimization
Prepare meeting agendas, lead client meetings as required, and ensure clear communication, follow-ups, and next steps are documented and distributed
Report on client Work In Progress (WIPs) at internal production and operations meetings, ensuring visibility, accountability, and alignment across teams
Assist in the development and execution of integrated marketing strategies and campaigns across creative, digital, media, PR, in-store, and community channels
Facilitate the development of effective, on-brand campaigns through strategic planning, creative development, production coordination, trafficking, measurement, and optimization
Collaborate closely with Creative, Digital and Operations to ensure initiatives are delivered on time, on budget, and operationally ready
Support brand management and guardianship, ensuring consistency with brand standards
Monitor and assist with marketing budget tracking, billing coordination, and financial reporting, flagging variances or risks as they arise
Own and maintain key account documentation, including status reports, marketing calendars and shared asset libraries
Coordinate and manage operational marketing needs, including menu content updates, POP materials, promotional items, collateral production, and distribution
Assist with community partnerships, sponsorships, local events, fundraising initiatives, and brand activations, supporting Local Store Marketing (LSM) efforts
Represent assigned brands professionally at meetings, events, shoots, media opportunities, or community activations as requested
Assist with new client presentations, onboarding, and agency initiatives as needed
Generate post-meeting recaps and action items for clients and internal teams
Champion and contribute to a culture of collaboration, accountability, inclusion, growth, and creativity
REQUIREMENTS
Minimum of 7-10 years of experience in client relationship management or marketing experience in restaurant or retail marketing
Strong interpersonal and communication skills
Experience collaborating with cross-functional teams in the development of successful campaigns
The ability to develop trusted relationships with clients built on a shared understanding of their goals, objectives, and business needs
The optimism to think bigger, the curiosity to dig deeper, and the passion for doing better
Determination, courage, and ingenuity in the face of obstacles, deadlines, ambiguity, and healthy conflict
An infatuation with great food experience, customer service, a love of brands, and a lifelong affair with all things creative
Ability to commute to and from the office for client meetings, events, and as needed.
Job Type: Full-time
Seniority Level: Mid-Senior level
Employment Type: Full-time
Job Function: Business Development and Sales
Industries: Advertising Services
Location:
Honolulu, HI
Salary: $77,000.00-$104,000.00
#J-18808-Ljbffr