Principal WW GTM Specialist, Amazon Connect, Customer Experience Job at Amazon W

Principal WW GTM Specialist, Amazon Connect, Customer Experience Join to apply for the Principal WW GTM Specialist, Amazon Connect, Customer Experience role at Amazon Web Services (AWS) This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Amazon Connect Go To Market (GTM) team is on a mission to transform support into success—where AI and human agents work side‑by‑side with full context through every customer interaction. Key Job Responsibilities Create the GTM strategy for Amazon Connect's AI‑driven omnichannel solution. Own strategic initiatives that contribute to our global go‑to‑market plan. Measure and report on how owned initiatives impact the business. Work with GTM specialists, sellers, partner teams, and service team to develop scalable sales plays to drive toward growth targets. Determine and iterate on internal and partner‑led routes to market. Work closely with the service team to influence roadmap priorities and help bring new AI features to market. Partner with product managers and sales to identify, replicate, and scale successful sales campaigns for new and existing services. Develop assets and content to enable global sales organization to execute sales playbooks. Work closely with sellers, solutions architects, and partners to understand blockers to growth for the Connect omnichannel solution. Maintain a reporting cadence to the cross‑functional team to elevate issues, address blockers, communicate changes, and iterate on strategy. Basic Qualifications 7+ years of working with Business Application Technologies, including End User Compute (EUC), Supply Chain, Contact Center as a Service, Consumer Data Applications, Encrypted Communications, and/or Communication Developer Services. Experience developing strategies that influence leadership decisions at the organizational level. 7+ years of developing, negotiating, and executing business agreements. 7+ years of professional or military experience. Bachelor's degree. Preferred Qualifications Experience selling to Fortune 1000 or Global 2000 organizations. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr