SupportFinity™ is hiring: Emergency Overnight CSR in Portland

PetVet Care Centers' Cascade Veterinary Referral Center is currently seeking an Emergency Overnight Customer Service Representative (CSR) to join the team.

At PetVet Care Centers, our mission is to improve the lives of animals and people by providing exceptional, compassionate care at every stage of life. We deliver the Ultimate Care Experience—every pet, every client, every time—supported by a Culture of Care that prioritizes our team members as much as our pets and clients.

Benefits of working with us include:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

The Customer Service Representative / Receptionist contributes to a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• 1 year of veterinary experience.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Accurate cash handling and cashiering abilities.
• Strong multitasking skills with attention to detail.
• Flexibility in scheduling, including weekends and holidays.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Preferred Skills (Nice To Have)

• 3 or more years experience preferred in emergency and specialty medicine.

Schedule

• 3 x 12 hour overnight shifts
• Rotating weekends

What We Offer

• Medical, dental, and vision insurance
• Paid parental leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team member pet discounts
• Emotional wellbeing support— including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle—a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

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