Lead Customer Service Spe Job at MasTec Advanced Technologies in Miami

Overview

MasTec Utility Services delivers critical infrastructure construction and engineering services for power delivery, gas, and water customers, specializing in overhead and underground electric distribution, gas distribution construction, and turnkey solutions for water, sewer, and civil infrastructure projects. Backed by decades of experience and a deep commitment to core values, MUS provides safe, innovative, and environmentally responsible services that deliver extraordinary value to clients.

MasTec Utility Services is a purpose‑driven company. Our core values guide our strategy, performance, and culture, creating an environment where team members can make an impact, grow, and thrive. We are inclusive and welcoming, empowering teams with abundant training, tools, and opportunities to pursue their curiosity and ambitions. Everyone has an equal chance to advance and is supported, respected, and challenged to be their best.

MasTec Utility Services is a proud subsidiary of MasTec (NYSE: MTZ), a Fortune 500 Company and part of the MasTec Power Delivery segment. MUS is certified as a minority‑controlled company by the National Minority Suppliers Development Council (NMSDC).

Job Summary

The Lead Customer Service Specialist manages a team of 10–20 Customer Service Specialists in completing daily tasks related to customer communication and easement acquisition. They must understand engineering plans, interpret job details, and produce the performance of the team while collaborating with personnel from other departments and external customers.

Responsibilities

• Oversee the functions and all work associated with the Customer Service aspect of the project and the assigned team.
• Ensure all documents (easements, JBs, etc.) are obtained and completed accurately.
• Handle customer escalations.
• Participate in customer (FPL) update meetings.
• Track employee hours and submit in a timely manner.
• Report work completed (contract units) for each employee.
• Train new hires to learn the project and best practices.
• Assign new jobs and manage workload among the team.
• Maintain ongoing communication with the internal team, FPL, and property owners throughout all stages of the project.

Qualifications

Minimum

• High School Diploma or equivalent combination of related education and experience.
• Associate’s Degree.
• Minimum of two (2) years of customer service experience, preferably in a construction or project environment.

Preferred Qualifications

• Expert ability to project a professional image and provide excellent customer service.
• Expert ability to establish and maintain credibility and interpersonal relationships with a diverse group of individuals.
• Expert ability in organizational and planning skills, attention to detail, and productivity without compromising quality.
• Solid interpersonal and written/oral communication skills with the ability to relate well and cooperate with others to effectively coordinate activities and accomplish goals.
• Solid ability to work under pressure to meet deadlines while managing internal and external customer expectations.

Physical Demands and Work Environment

This job operates in a professional office environment, routinely using standard office equipment such as computers, phones, copiers, and scanners.

The position is primarily sedentary, with some filing or lifting required. The employee must be able to bend, lift, and carry up to 20 pounds.

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties, or responsibilities that are required of the employee. The Company reserves the right to revise or change the job duties as the need arises. Management reserves the right to change the description, duties, or work schedules to accommodate individuals with disabilities.

Benefits

Benefits available include Medical, Dental, Vision, Disability and Life insurance, a 401k plan, and an Employee Stock Purchase plan. MasTec is a publicly traded company (MTZ, NYSE).

Equal Employment Opportunity

The Company’s policy is not to unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. The Company also prohibits harassment of applicants or employees based on any of these protected categories.