MasTec Advanced Technologies
Lead Customer Service Specialist
MasTec Advanced Technologies (MasTec Utility Services) is a purpose‑driven subsidiary of MasTec (NYSE: MTZ), a Fortune 500 contract construction company. We build critical power, gas, and water infrastructure, and we are committed to diversity and inclusion at all levels. Job Summary
The Lead Customer Service Specialist manages a team of 10‑20 Customer Service Specialists, overseeing daily tasks related to customer communication and easement acquisition. The role requires interpreting engineering plans, coordinating with internal departments and external customers, and ensuring accurate documentation and reporting. Responsibilities
Oversee all customer service functions and project work for the assigned team. Ensure all documents (easements, JBs, etc.) are obtained and completed accurately. Handle customer escalations. Participate in customer (FPL) update meetings. Track employee hours and submit them in a timely manner. Report work completed (contract units) for each employee. Train new hires on project procedures and best practices. Assign new jobs and manage workload among team members. Maintain ongoing communication with internal teams, FPL, and property owners throughout all stages of the project. Qualifications
High School Diploma or equivalent, or an associate’s degree. Minimum of two (2) years of customer service experience, preferably in construction or a project environment. Preferred Qualifications
Expert ability to project a professional image and provide excellent customer service. Excellent interpersonal and written/oral communication skills. Strong organizational and planning skills with attention to detail. Ability to work under pressure to meet deadlines while managing internal and external customer expectations. Physical Demands and Work Environment
This job operates primarily in a professional office setting and requires standard office equipment (computers, phones, copiers, scanners). The role consists mainly of sedentary work with occasional filing and lifting (up to 20 pounds). The company reserves the right to revise job duties as needed, accommodating employees with disabilities. Benefits
Benefits include medical, dental, vision, disability and life insurance, a 401(k) plan and an Employee Stock Purchase Plan. MasTec is a publicly traded company (NYSE: MTZ). Equal Employment Opportunity
MasTec is an Equal Opportunity Employer. We do not unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. We also prohibit harassment related to these protected categories.
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MasTec Advanced Technologies (MasTec Utility Services) is a purpose‑driven subsidiary of MasTec (NYSE: MTZ), a Fortune 500 contract construction company. We build critical power, gas, and water infrastructure, and we are committed to diversity and inclusion at all levels. Job Summary
The Lead Customer Service Specialist manages a team of 10‑20 Customer Service Specialists, overseeing daily tasks related to customer communication and easement acquisition. The role requires interpreting engineering plans, coordinating with internal departments and external customers, and ensuring accurate documentation and reporting. Responsibilities
Oversee all customer service functions and project work for the assigned team. Ensure all documents (easements, JBs, etc.) are obtained and completed accurately. Handle customer escalations. Participate in customer (FPL) update meetings. Track employee hours and submit them in a timely manner. Report work completed (contract units) for each employee. Train new hires on project procedures and best practices. Assign new jobs and manage workload among team members. Maintain ongoing communication with internal teams, FPL, and property owners throughout all stages of the project. Qualifications
High School Diploma or equivalent, or an associate’s degree. Minimum of two (2) years of customer service experience, preferably in construction or a project environment. Preferred Qualifications
Expert ability to project a professional image and provide excellent customer service. Excellent interpersonal and written/oral communication skills. Strong organizational and planning skills with attention to detail. Ability to work under pressure to meet deadlines while managing internal and external customer expectations. Physical Demands and Work Environment
This job operates primarily in a professional office setting and requires standard office equipment (computers, phones, copiers, scanners). The role consists mainly of sedentary work with occasional filing and lifting (up to 20 pounds). The company reserves the right to revise job duties as needed, accommodating employees with disabilities. Benefits
Benefits include medical, dental, vision, disability and life insurance, a 401(k) plan and an Employee Stock Purchase Plan. MasTec is a publicly traded company (NYSE: MTZ). Equal Employment Opportunity
MasTec is an Equal Opportunity Employer. We do not unlawfully discriminate against any applicant or employee based on race, color, national origin, ethnicity, sex, gender, sexual orientation, religion, marital status, age, disability, genetic information, military or veteran status, or any other basis protected by applicable law and EEOC regulations. We also prohibit harassment related to these protected categories.
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