Humana
Director, Business Systems Analysis
Base Pay Range
$156,600.00/yr – $215,400.00/yr The Director, Business Systems Analysis leads the strategic advancement, optimization, and integration of systems and solutions that support healthcare provider operations. This role serves as a key liaison between business stakeholders, IT, and provider operations, driving transformation initiatives that enhance provider experiences and streamline workflows. Key Responsibilities
Execute a multi‑year strategy for provider‑facing systems, aligning with organizational goals and evolving healthcare industry standards. Lead cross‑functional teams (business solution architecture, testing, release management, and production support) to analyze provider needs and translate business objectives into solutions. Oversee the design, selection, and implementation of scalable IT solutions to support provider enablement, ensuring interoperability, data integrity, and regulatory compliance. Evaluate and enhance system performance, measuring benefits achieved and driving continuous improvement initiatives. Partner with executive leadership and provider business leaders to identify opportunities for innovation and operational efficiency. Manage all phases of the system lifecycle—from business solution architecture through deployment, training, and post‑implementation support. Foster innovation by piloting AI/ML applications to automate aspects of provider operations. Cultivate a culture of excellence, accountability, and customer‑centricity within the Provider Systems Enablement team. Required Qualifications
Master’s degree. Minimum 8 years of progressive experience in business systems analysis within a large, complex technical environment. Minimum 5 years in a leadership role overseeing diverse technical platforms (e.g., Data Service Layer, API Management, databases such as Oracle RDBMS, MongoDB) and large‑scale system implementations. Experience with Agile product development tools and methodologies (e.g., Jira, Azure DevOps) including Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM). Direct experience in healthcare technology and provider operations. Proven track record in technical product selection, design, and practical implementation of IT solutions. Curiosity and continuous improvement mindset, staying updated on industry trends and best practices. Exceptional verbal and written communication skills, with demonstrated ability to present to executive leadership and influence senior stakeholders. Experience managing production environments and driving operational excellence. Experience coaching, delegating, and building teams and talent. Results‑oriented with the ability to deliver IT solutions on time and on budget. Preferred Qualifications
Familiarity with cloud platforms (Azure, GCP), data management and architecture, and integration patterns with internal and external applications. Work‑From‑Home Requirements
Minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless or wired connection is required. Satellite, cellular, and microwave connections may be used only if approved by leadership. Associates living and working from home in CA, IL, MT, or SD will receive bi‑weekly payment for internet expense. Humana will provide telephone equipment appropriate to meet the business requirements for the position. Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. Benefits
Medical, dental and vision benefits; 401(k) retirement savings plan; paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave. Short‑term and long‑term disability, life insurance and many other opportunities. Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required. Equal Opportunity Employer
Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. We provide affirmative action and base all employment decisions on valid job requirements.
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$156,600.00/yr – $215,400.00/yr The Director, Business Systems Analysis leads the strategic advancement, optimization, and integration of systems and solutions that support healthcare provider operations. This role serves as a key liaison between business stakeholders, IT, and provider operations, driving transformation initiatives that enhance provider experiences and streamline workflows. Key Responsibilities
Execute a multi‑year strategy for provider‑facing systems, aligning with organizational goals and evolving healthcare industry standards. Lead cross‑functional teams (business solution architecture, testing, release management, and production support) to analyze provider needs and translate business objectives into solutions. Oversee the design, selection, and implementation of scalable IT solutions to support provider enablement, ensuring interoperability, data integrity, and regulatory compliance. Evaluate and enhance system performance, measuring benefits achieved and driving continuous improvement initiatives. Partner with executive leadership and provider business leaders to identify opportunities for innovation and operational efficiency. Manage all phases of the system lifecycle—from business solution architecture through deployment, training, and post‑implementation support. Foster innovation by piloting AI/ML applications to automate aspects of provider operations. Cultivate a culture of excellence, accountability, and customer‑centricity within the Provider Systems Enablement team. Required Qualifications
Master’s degree. Minimum 8 years of progressive experience in business systems analysis within a large, complex technical environment. Minimum 5 years in a leadership role overseeing diverse technical platforms (e.g., Data Service Layer, API Management, databases such as Oracle RDBMS, MongoDB) and large‑scale system implementations. Experience with Agile product development tools and methodologies (e.g., Jira, Azure DevOps) including Scaled Agile Framework (SAFe) and Lean Portfolio Management (LPM). Direct experience in healthcare technology and provider operations. Proven track record in technical product selection, design, and practical implementation of IT solutions. Curiosity and continuous improvement mindset, staying updated on industry trends and best practices. Exceptional verbal and written communication skills, with demonstrated ability to present to executive leadership and influence senior stakeholders. Experience managing production environments and driving operational excellence. Experience coaching, delegating, and building teams and talent. Results‑oriented with the ability to deliver IT solutions on time and on budget. Preferred Qualifications
Familiarity with cloud platforms (Azure, GCP), data management and architecture, and integration patterns with internal and external applications. Work‑From‑Home Requirements
Minimum download speed of 25 Mbps and upload speed of 10 Mbps; wireless or wired connection is required. Satellite, cellular, and microwave connections may be used only if approved by leadership. Associates living and working from home in CA, IL, MT, or SD will receive bi‑weekly payment for internet expense. Humana will provide telephone equipment appropriate to meet the business requirements for the position. Work from a dedicated space without ongoing interruptions to protect member PHI/HIPAA information. Benefits
Medical, dental and vision benefits; 401(k) retirement savings plan; paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave. Short‑term and long‑term disability, life insurance and many other opportunities. Travel: While this is a remote position, occasional travel to Humana’s offices for training or meetings may be required. Equal Opportunity Employer
Humana is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. We provide affirmative action and base all employment decisions on valid job requirements.
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