PrePass
Customer Success Manager, SMB
PrePass® is North America’s most trusted weigh station bypass and toll management platform. We’re transforming how the transportation industry operates—creating solutions that keep trucks moving safely, efficiently, and compliantly.
PrePass® enables commercial vehicles with seamless toll management, weigh station bypass, and safety solutions to keep rolling on highways and interstates across the nation.
About the Role As a Customer Success Manager for SMB, you’ll own the growth and retention of a defined customer portfolio. Your focus will be on building strong relationships, driving adoption, and identifying opportunities to expand accounts while proactively reducing churn. You’ll serve as a trusted advisor, ensuring customer satisfaction, managing escalations, and consistently delivering on revenue goals.
Essential Responsibilities Customer Growth & Retention
Drive revenue growth by promoting adoption of PrePass’s industry‑leading solutions, including ByPass and Tolling.
Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities.
Consult with customers on best practices to maximize ROI and improve operational efficiency.
Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends.
Customer Advocacy & Account Management
Safeguard monthly recurring revenue by serving as a strong advocate for customer needs and priorities.
Act as a trusted advisor and escalation point to ensure high levels of customer satisfaction and retention.
Build and maintain strong, long‑term relationships with SMB owners and executive‑level stakeholders.
Cross‑Functional Collaboration & Reporting
Collaborate with internal teams—including Support, Billing, and other stakeholders—to ensure seamless customer experiences.
Maintain accurate, timely, and detailed records of customer interactions and activities within PrePass’s CRM and related tools.
Qualifications
4+ years of experience in a B2B SaaS Customer Success role.
Bachelor’s degree or equivalent business experience.
Strong customer‑centric mindset with excellent written and verbal communication skills.
Ability to develop and articulate compelling value propositions.
Solid business acumen and executive presence, with comfort engaging SMB owners and senior leaders.
Proficiency in Microsoft Office Suite.
Ability to thrive in a fast‑paced environment with strong organizational and multitasking skills.
Exceptional presentation and negotiation capabilities.
Experience in Transportation and Logistics (preferred, not required).
Minimal travel required. Preference for candidates based in Phoenix, Salt Lake City, or Chicago; remote flexibility available.
Benefits
Robust benefit package that includes medical, dental, and vision that starts on the date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company‑funded “lifestyle account” upon hire for well‑being (e.g., ski passes, retreats, gym memberships).
Tuition reimbursement program.
Voluntary benefits, including but not limited to legal and pet discounts.
Employee assistance program (available at no cost).
Company‑sponsored “Culture Team” focused on physical, mental, and professional well‑being.
Community give‑back initiatives.
Culture that focuses on employee development initiatives.
Company‑wide bonus and commission plans.
At PrePass, our mission drives us. We invest in relationships, challenge ourselves to innovate and improve, and win together. Simply put, we live our core values.
Ready to help move the transportation industry forward? Join us and let’s drive progress—together.
#J-18808-Ljbffr
PrePass® enables commercial vehicles with seamless toll management, weigh station bypass, and safety solutions to keep rolling on highways and interstates across the nation.
About the Role As a Customer Success Manager for SMB, you’ll own the growth and retention of a defined customer portfolio. Your focus will be on building strong relationships, driving adoption, and identifying opportunities to expand accounts while proactively reducing churn. You’ll serve as a trusted advisor, ensuring customer satisfaction, managing escalations, and consistently delivering on revenue goals.
Essential Responsibilities Customer Growth & Retention
Drive revenue growth by promoting adoption of PrePass’s industry‑leading solutions, including ByPass and Tolling.
Proactively engage an assigned customer portfolio to communicate value, increase usage, and identify expansion opportunities.
Consult with customers on best practices to maximize ROI and improve operational efficiency.
Execute targeted campaigns to increase awareness of new services, key initiatives, and relevant market trends.
Customer Advocacy & Account Management
Safeguard monthly recurring revenue by serving as a strong advocate for customer needs and priorities.
Act as a trusted advisor and escalation point to ensure high levels of customer satisfaction and retention.
Build and maintain strong, long‑term relationships with SMB owners and executive‑level stakeholders.
Cross‑Functional Collaboration & Reporting
Collaborate with internal teams—including Support, Billing, and other stakeholders—to ensure seamless customer experiences.
Maintain accurate, timely, and detailed records of customer interactions and activities within PrePass’s CRM and related tools.
Qualifications
4+ years of experience in a B2B SaaS Customer Success role.
Bachelor’s degree or equivalent business experience.
Strong customer‑centric mindset with excellent written and verbal communication skills.
Ability to develop and articulate compelling value propositions.
Solid business acumen and executive presence, with comfort engaging SMB owners and senior leaders.
Proficiency in Microsoft Office Suite.
Ability to thrive in a fast‑paced environment with strong organizational and multitasking skills.
Exceptional presentation and negotiation capabilities.
Experience in Transportation and Logistics (preferred, not required).
Minimal travel required. Preference for candidates based in Phoenix, Salt Lake City, or Chicago; remote flexibility available.
Benefits
Robust benefit package that includes medical, dental, and vision that starts on the date of hire.
Paid Time Off, to include vacation, sick, holidays, and floating holidays.
Paid parental leave.
401(k) plan with employer match.
Company‑funded “lifestyle account” upon hire for well‑being (e.g., ski passes, retreats, gym memberships).
Tuition reimbursement program.
Voluntary benefits, including but not limited to legal and pet discounts.
Employee assistance program (available at no cost).
Company‑sponsored “Culture Team” focused on physical, mental, and professional well‑being.
Community give‑back initiatives.
Culture that focuses on employee development initiatives.
Company‑wide bonus and commission plans.
At PrePass, our mission drives us. We invest in relationships, challenge ourselves to innovate and improve, and win together. Simply put, we live our core values.
Ready to help move the transportation industry forward? Join us and let’s drive progress—together.
#J-18808-Ljbffr