Jobs via Dice
Executive IT Support Specialist (Windows heavy)
Jobs via Dice, San Francisco, California, United States, 94199
We are seeking an experienced
Executive IT Support Specialist
to provide high-level technical support to executive staff and trading floor employees in
San Francisco . This hands‑on, on‑site role requires deep expertise in
Windows environments
(not Mac‑heavy) and a passion for delivering white‑glove customer service to senior leadership.
Key Responsibilities
Serve as the primary point of contact for executive‑level end‑user support, ensuring prompt and professional service.
Troubleshoot and resolve complex issues across Windows workstations, laptops, virtual machines, and mobile devices.
Manage daily IT operations, remote support, and documentation of technical issues and resolutions.
Collaborate with internal IT teams and vendors to resolve escalations and maintain service excellence.
Provide on‑call support as needed.
Required Qualifications
10+ years of technical experience supporting Windows‑based systems in a hybrid environment.
Strong background in executive and customer‑facing IT support.
Bachelor’s degree or equivalent experience/certifications.
Excellent troubleshooting, communication, and documentation skills.
Preferred Skills
Experience in the financial industry and familiarity with Bloomberg, Factset, Eze, Charles River.
Proficiency with Webex, Zoom, Microsoft Teams, and Active Directory administration.
Hands‑on experience with Microsoft Intune, Configuration Manager, Endpoint Management, and MFA tools (RSA, MS Authenticator).
Knowledge of virtual desktops (vSphere, Horizon Client), desktop security, and basic network/server administration.
Job details
Location: San Francisco, CA
Salary: $85,000.00–$105,000.00
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
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Executive IT Support Specialist
to provide high-level technical support to executive staff and trading floor employees in
San Francisco . This hands‑on, on‑site role requires deep expertise in
Windows environments
(not Mac‑heavy) and a passion for delivering white‑glove customer service to senior leadership.
Key Responsibilities
Serve as the primary point of contact for executive‑level end‑user support, ensuring prompt and professional service.
Troubleshoot and resolve complex issues across Windows workstations, laptops, virtual machines, and mobile devices.
Manage daily IT operations, remote support, and documentation of technical issues and resolutions.
Collaborate with internal IT teams and vendors to resolve escalations and maintain service excellence.
Provide on‑call support as needed.
Required Qualifications
10+ years of technical experience supporting Windows‑based systems in a hybrid environment.
Strong background in executive and customer‑facing IT support.
Bachelor’s degree or equivalent experience/certifications.
Excellent troubleshooting, communication, and documentation skills.
Preferred Skills
Experience in the financial industry and familiarity with Bloomberg, Factset, Eze, Charles River.
Proficiency with Webex, Zoom, Microsoft Teams, and Active Directory administration.
Hands‑on experience with Microsoft Intune, Configuration Manager, Endpoint Management, and MFA tools (RSA, MS Authenticator).
Knowledge of virtual desktops (vSphere, Horizon Client), desktop security, and basic network/server administration.
Job details
Location: San Francisco, CA
Salary: $85,000.00–$105,000.00
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: Software Development
#J-18808-Ljbffr