Kpop Nara
Kpop Nara is looking for a highly organized and proactive Warehouse Manager to oversee our central distribution and online fulfillment center. The role involves managing the entire lifecycle of inventory, from receiving bulk shipments to distributing across all Kpop Nara locations and fulfilling online orders while ensuring accurate inventory and timely shipments.
Key Responsibilities Inventory & Operations Management
Oversee, coordinate and inspect inbound and outbound shipments with the logistics team and vendors.
Design and implement an efficient warehouse layout (slotting) to maximize storage capacity and minimize pick time for high-velocity items.
Lead cycle counts and full physical audits to reconcile warehouse stock with POS and e-commerce systems.
Collaborate with the marketing and ordering team to anticipate peak fulfillment times and events.
Maintain adequate levels of packaging materials—bubble wrap, sleeves, boxes—to support high-volume releases.
Budget & Cost Control
Track and manage labor costs, including regular hours, seasonal staffing, and overtime, balancing speed with cost efficiency.
Track and manage supply spend, research and negotiate with vendors for warehouse supplies, and implement an ordering system to reduce cash ties and storage costs.
Lead initiatives to reduce packaging waste and reuse materials where appropriate.
Strategic Planning
Work closely with the Marketing Team to stay ahead of upcoming artist comebacks, limited-edition drops, or larger merchandise releases.
Anticipate spikes in order volume based on the marketing calendar and proactively adjust staffing, workstation setups, and carrier pickups.
Coordinate with the Ordering Team to prepare for high-volume shipments, providing feedback on packaging quality to improve storage efficiency and reduce shipping costs.
Maintain budgets for labor and supplies.
Manage the daily pick, pack, and ship workflow for both B2C and B2B orders.
Liaise with carriers—USPS, UPS, FedEx—to resolve delivery issues.
Sync with the Data Team to analyze real-time fulfillment data, identify and resolve bottlenecks, and decrease shipping lead times.
Execute in-person deliveries to local stores for urgent restocks, high-priority items, or event-specific merchandise.
Leadership & Safety
Recruit, train, and schedule a team of warehouse associates.
Ensure the facility meets all OSHA safety standards and maintain a clean, organized, and secure working environment.
Customer Service & Order Support
Serve as the primary point of contact for shipping delays, mis-shipments, or inventory discrepancies.
Oversee processing of all returned merchandise.
Handle filing and tracking of insurance claims with carriers for lost or damaged shipments.
Periodically audit packed items for security, aesthetic quality, and proper placement of freebies and bubble wrap.
Handle high-priority or complex customer inquiries requiring technical warehouse knowledge.
Monitor chargebacks and develop screening processes for high risk or fraud orders.
Qualifications
3–5 years in warehouse or logistics management, preferably in specialty retail or e-commerce.
Proficiency in inventory management software and Microsoft Excel.
Excellent communication and interpersonal skills.
Familiarity with K-pop merchandise—albums, lightsticks, photocards—is a major plus.
Ability to lift up to 50 lbs and remain on feet for extended periods.
Proven ability to handle high-pressure periods, such as major group comebacks or holiday rushes.
Paid time off.
Location: Lincolnwood, IL
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
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Key Responsibilities Inventory & Operations Management
Oversee, coordinate and inspect inbound and outbound shipments with the logistics team and vendors.
Design and implement an efficient warehouse layout (slotting) to maximize storage capacity and minimize pick time for high-velocity items.
Lead cycle counts and full physical audits to reconcile warehouse stock with POS and e-commerce systems.
Collaborate with the marketing and ordering team to anticipate peak fulfillment times and events.
Maintain adequate levels of packaging materials—bubble wrap, sleeves, boxes—to support high-volume releases.
Budget & Cost Control
Track and manage labor costs, including regular hours, seasonal staffing, and overtime, balancing speed with cost efficiency.
Track and manage supply spend, research and negotiate with vendors for warehouse supplies, and implement an ordering system to reduce cash ties and storage costs.
Lead initiatives to reduce packaging waste and reuse materials where appropriate.
Strategic Planning
Work closely with the Marketing Team to stay ahead of upcoming artist comebacks, limited-edition drops, or larger merchandise releases.
Anticipate spikes in order volume based on the marketing calendar and proactively adjust staffing, workstation setups, and carrier pickups.
Coordinate with the Ordering Team to prepare for high-volume shipments, providing feedback on packaging quality to improve storage efficiency and reduce shipping costs.
Maintain budgets for labor and supplies.
Manage the daily pick, pack, and ship workflow for both B2C and B2B orders.
Liaise with carriers—USPS, UPS, FedEx—to resolve delivery issues.
Sync with the Data Team to analyze real-time fulfillment data, identify and resolve bottlenecks, and decrease shipping lead times.
Execute in-person deliveries to local stores for urgent restocks, high-priority items, or event-specific merchandise.
Leadership & Safety
Recruit, train, and schedule a team of warehouse associates.
Ensure the facility meets all OSHA safety standards and maintain a clean, organized, and secure working environment.
Customer Service & Order Support
Serve as the primary point of contact for shipping delays, mis-shipments, or inventory discrepancies.
Oversee processing of all returned merchandise.
Handle filing and tracking of insurance claims with carriers for lost or damaged shipments.
Periodically audit packed items for security, aesthetic quality, and proper placement of freebies and bubble wrap.
Handle high-priority or complex customer inquiries requiring technical warehouse knowledge.
Monitor chargebacks and develop screening processes for high risk or fraud orders.
Qualifications
3–5 years in warehouse or logistics management, preferably in specialty retail or e-commerce.
Proficiency in inventory management software and Microsoft Excel.
Excellent communication and interpersonal skills.
Familiarity with K-pop merchandise—albums, lightsticks, photocards—is a major plus.
Ability to lift up to 50 lbs and remain on feet for extended periods.
Proven ability to handle high-pressure periods, such as major group comebacks or holiday rushes.
Paid time off.
Location: Lincolnwood, IL
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management and Manufacturing
Industries: Retail
#J-18808-Ljbffr