PeopleCaddie
Title:
Desktop Support Technician / Customer Experience (CX) Associate
Location:
Chicago Loop (100% On-site)
Engagement:
Jan 12, 2026 – Jul 10, 2026
Type:
W2 or C2C
Rate:
$45-$52
Base pay range $45.00/hr - $52.00/hr
We are seeking a
Desktop Support Technician / CX Associate
to provide high‑touch, on‑site IT support in a fast‑paced professional services environment. This is an internal enablement role supporting fully billable employees who require near‑100% laptop uptime. The CX Associate is the first on‑site responder and plays a key role in delivering a positive, professional end‑user experience.
Responsibilities
Walk‑up and desk‑side IT support
Troubleshoot Windows 10, Office 365, and SharePoint issues
Laptop hardware repair, imaging, and software installs
End‑to‑end ticket ownership using ServiceNow or Remedy
Support printers, copiers, conference rooms, and video conferencing
Asset tracking and inventory management
Participate in major incident calls and escalation processes
Support internal meetings, events, and conferences
Routine maintenance of IT spaces, equipment, and on‑site inventory
Clear communication, proactive updates, and ownership through resolution
Required Qualifications
1–3 years of desktop or end‑user support experience
Strong Windows and Microsoft Office skills
Ticketing system experience (ServiceNow or Remedy preferred)
Hands‑on laptop hardware troubleshooting
Comfortable supporting executives and billable professionals
Strong communication, organizational, and customer‑service skills
Nice to Have
Large corporate or professional services environment experience
MSP background
iOS and Android support exposure
Not a Fit If You Are
Seeking remote or hybrid work
Coming strictly from call‑center or phone‑only support
Uncomfortable with face‑to‑face user interaction
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting and Business Consulting and Services
Benefits
Medical insurance
Vision insurance
#J-18808-Ljbffr
Desktop Support Technician / Customer Experience (CX) Associate
Location:
Chicago Loop (100% On-site)
Engagement:
Jan 12, 2026 – Jul 10, 2026
Type:
W2 or C2C
Rate:
$45-$52
Base pay range $45.00/hr - $52.00/hr
We are seeking a
Desktop Support Technician / CX Associate
to provide high‑touch, on‑site IT support in a fast‑paced professional services environment. This is an internal enablement role supporting fully billable employees who require near‑100% laptop uptime. The CX Associate is the first on‑site responder and plays a key role in delivering a positive, professional end‑user experience.
Responsibilities
Walk‑up and desk‑side IT support
Troubleshoot Windows 10, Office 365, and SharePoint issues
Laptop hardware repair, imaging, and software installs
End‑to‑end ticket ownership using ServiceNow or Remedy
Support printers, copiers, conference rooms, and video conferencing
Asset tracking and inventory management
Participate in major incident calls and escalation processes
Support internal meetings, events, and conferences
Routine maintenance of IT spaces, equipment, and on‑site inventory
Clear communication, proactive updates, and ownership through resolution
Required Qualifications
1–3 years of desktop or end‑user support experience
Strong Windows and Microsoft Office skills
Ticketing system experience (ServiceNow or Remedy preferred)
Hands‑on laptop hardware troubleshooting
Comfortable supporting executives and billable professionals
Strong communication, organizational, and customer‑service skills
Nice to Have
Large corporate or professional services environment experience
MSP background
iOS and Android support exposure
Not a Fit If You Are
Seeking remote or hybrid work
Coming strictly from call‑center or phone‑only support
Uncomfortable with face‑to‑face user interaction
Seniority Level Associate
Employment Type Contract
Job Function Information Technology
Industries IT Services and IT Consulting and Business Consulting and Services
Benefits
Medical insurance
Vision insurance
#J-18808-Ljbffr