Jobs via Dice
Dice is the leading career destination for tech experts at every stage of their careers. Our client, Source Infotech, is seeking the following.
Desktop Engineer Location: Chicago, IL (Onsite, Local only)
Duration: 6+ months contract
Interview Process: Phone and Video
Minimum Requirements
1–3 years desktop or end-user support
Strong Windows and Microsoft Office
Ticketing system experience
Laptop hardware troubleshooting
Comfortable supporting execs and billable professionals
ServiceNow specifically
Strong knowledge of Windows Operating systems
Strong knowledge of Office products
Knowledge of ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Customer Experience Associate (CX Associate) The goal of the CX Associate is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer’s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Core Responsibilities
Walk-up and desk-side IT support
Windows 10, Office 365, SharePoint troubleshooting
Laptop hardware repair and software installs
Ticket ownership in ServiceNow or Remedy
Printers, copiers, conference rooms, video conferencing
Asset tracking and inventory
Major incident call participation
Internal meeting and event tech support
Routine maintenance of IT spaces and equipment
Clear escalation and user communication
Must-Haves
Calm, customer-first, not a heads-down IT goblin
Nice to Have
ServiceNow specifically
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Hard No’s
Remote-only candidates
Pure help desk, call-center only backgrounds
Zero enterprise or office-based support
Recruiter Notes
This is an internal enablement role, sell stability and visibility
Emphasize onsite presence and real human interaction
Loop location matters, commuting tolerance is real
Cultural fit is just as important as technical basics
GT expects polish, responsiveness, and ownership
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Desktop Engineer jobs in
Chicago, IL .
Compensation: $50,000 - $55,000
Chicago, IL $86,400.00-$98,000.00 2 weeks ago
#J-18808-Ljbffr
Desktop Engineer Location: Chicago, IL (Onsite, Local only)
Duration: 6+ months contract
Interview Process: Phone and Video
Minimum Requirements
1–3 years desktop or end-user support
Strong Windows and Microsoft Office
Ticketing system experience
Laptop hardware troubleshooting
Comfortable supporting execs and billable professionals
ServiceNow specifically
Strong knowledge of Windows Operating systems
Strong knowledge of Office products
Knowledge of ServiceNow ticket systems
Established laptop hardware experience
Understanding of mobile devices calendar and mail support for iOS and Android
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Customer Experience Associate (CX Associate) The goal of the CX Associate is to ensure Grant Thornton employees receive a high level of support in a timely fashion in a fast-paced environment. Grant Thornton employees are fully billable and require near 100% laptop uptime. The CX Associate is the first on-site responder and starts our Customer’s Experience journey. They will provide an enhanced level of hands on and remote support for a specific office or offices. Working in conjunction with our Customer Experience team to ensure 100% uptime and a positive customer experience.
Core Responsibilities
Walk-up and desk-side IT support
Windows 10, Office 365, SharePoint troubleshooting
Laptop hardware repair and software installs
Ticket ownership in ServiceNow or Remedy
Printers, copiers, conference rooms, video conferencing
Asset tracking and inventory
Major incident call participation
Internal meeting and event tech support
Routine maintenance of IT spaces and equipment
Clear escalation and user communication
Must-Haves
Calm, customer-first, not a heads-down IT goblin
Nice to Have
ServiceNow specifically
Large corporate or professional services environment
MSP background
iOS and Android support exposure
Hard No’s
Remote-only candidates
Pure help desk, call-center only backgrounds
Zero enterprise or office-based support
Recruiter Notes
This is an internal enablement role, sell stability and visibility
Emphasize onsite presence and real human interaction
Loop location matters, commuting tolerance is real
Cultural fit is just as important as technical basics
GT expects polish, responsiveness, and ownership
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Software Development
Referrals increase your chances of interviewing at Jobs via Dice by 2x
Get notified about new Desktop Engineer jobs in
Chicago, IL .
Compensation: $50,000 - $55,000
Chicago, IL $86,400.00-$98,000.00 2 weeks ago
#J-18808-Ljbffr