Uber
Head of Customer Success - Enterprise Regional
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About The Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split between leading a team focused on optimizing operational health (including operational efficiency, customer experience, and financial health) and enabling and driving revenue growth by supporting upselling and cross‑selling efforts working hand‑to‑hand with Client Partners, Account Management Managers, and Heads of Segment, to analyze merchant performance, identify operational pain points, and develop tailored solutions to merchants. Your role will be a co‑orchestrator of our Enterprise Partnerships, ensuring their ongoing success.
What You’ll Do
Lead a team of Customer Success Managers, ensuring timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to effectively identify and solve potential issues.
Co‑own and manage relationships with key restaurant brands, developing and executing strategies to achieve quarterly and annual growth goals.
Drive revenue growth by identifying upselling and cross‑selling opportunities and expanding product adoption.
Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize performance.
Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations.
Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
Handle big‑picture and detail‑oriented tasks simultaneously, ensuring nothing gets missed while staying strategic.
Partner with cross‑functional teams and represent the customer’s voice throughout internal processes.
Basic Qualifications
Minimum 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
Creative thinker with a passion for problem‑solving and driving innovation.
Ability to thrive in a fast‑paced and constantly evolving environment with a proactive and results‑driven mindset.
Proven track record of driving revenue growth and achieving targets.
Basic proficiency in SQL with ability to refine queries as needed.
Preferred Qualifications
Excellent listening, communication, and relationship‑building abilities; experience managing high‑value relationships and influencing stakeholders.
Proficiency in negotiation, forecasting, and problem‑solving; experience selling into or partnering with large, complex enterprise brands.
Organizational skills to prioritize ongoing processes and projects simultaneously.
Data‑driven decision mentality and strong analytical thinking; ability to translate data into insights and consult on core business objectives.
Track record of building and executing strategic sales/marketing plans (quarterly & annual).
Ability to work cross‑functionally and manage multiple stakeholders.
Speed, resourcefulness, and a go‑getter mentality; comfortable in fast‑paced environments and navigating ambiguity.
Experience with CRM and analytics tools such as Salesforce.
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Compensation Base salary ranges vary by location: USD$136,000 – USD$151,500 per year for Chicago, Dallas, Los Angeles, and Miami; USD$151,000 – USD$168,000 per year for New York and San Francisco. Eligible for Uber’s bonus program, equity award, and benefits. More details at https://www.uber.com/careers/benefits.
Job Details
Seniority level: Director
Employment type: Full‑time
Job function: Other (Internet Market‑place Platforms)
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About The Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split between leading a team focused on optimizing operational health (including operational efficiency, customer experience, and financial health) and enabling and driving revenue growth by supporting upselling and cross‑selling efforts working hand‑to‑hand with Client Partners, Account Management Managers, and Heads of Segment, to analyze merchant performance, identify operational pain points, and develop tailored solutions to merchants. Your role will be a co‑orchestrator of our Enterprise Partnerships, ensuring their ongoing success.
What You’ll Do
Lead a team of Customer Success Managers, ensuring timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to effectively identify and solve potential issues.
Co‑own and manage relationships with key restaurant brands, developing and executing strategies to achieve quarterly and annual growth goals.
Drive revenue growth by identifying upselling and cross‑selling opportunities and expanding product adoption.
Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize performance.
Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations.
Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
Handle big‑picture and detail‑oriented tasks simultaneously, ensuring nothing gets missed while staying strategic.
Partner with cross‑functional teams and represent the customer’s voice throughout internal processes.
Basic Qualifications
Minimum 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising or retail media company).
Bachelor’s degree in Economics, Finance, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
Creative thinker with a passion for problem‑solving and driving innovation.
Ability to thrive in a fast‑paced and constantly evolving environment with a proactive and results‑driven mindset.
Proven track record of driving revenue growth and achieving targets.
Basic proficiency in SQL with ability to refine queries as needed.
Preferred Qualifications
Excellent listening, communication, and relationship‑building abilities; experience managing high‑value relationships and influencing stakeholders.
Proficiency in negotiation, forecasting, and problem‑solving; experience selling into or partnering with large, complex enterprise brands.
Organizational skills to prioritize ongoing processes and projects simultaneously.
Data‑driven decision mentality and strong analytical thinking; ability to translate data into insights and consult on core business objectives.
Track record of building and executing strategic sales/marketing plans (quarterly & annual).
Ability to work cross‑functionally and manage multiple stakeholders.
Speed, resourcefulness, and a go‑getter mentality; comfortable in fast‑paced environments and navigating ambiguity.
Experience with CRM and analytics tools such as Salesforce.
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Compensation Base salary ranges vary by location: USD$136,000 – USD$151,500 per year for Chicago, Dallas, Los Angeles, and Miami; USD$151,000 – USD$168,000 per year for New York and San Francisco. Eligible for Uber’s bonus program, equity award, and benefits. More details at https://www.uber.com/careers/benefits.
Job Details
Seniority level: Director
Employment type: Full‑time
Job function: Other (Internet Market‑place Platforms)
#J-18808-Ljbffr