Uber
Head of Customer Success - Enterprise Regional
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Head of Customer Success - Enterprise Regional
role at
Uber
About The Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split into leading a team focused on optimizing operational health—combining operational efficiency, customer experience, and financial health—while enabling revenue growth by supporting upselling and cross‑selling efforts in collaboration with Client Partners, Account Management Managers, and Heads of Segment. You will analyze merchant performance, identify operational pain points, develop tailored solutions, and co‑orchestrate our Enterprise Partnerships to ensure ongoing success.
Responsibilities
Lead a team of Customer Success Managers, ensuring timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to effectively identify and solve potential issues.
Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals.
Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption, and communicating the value of our newest products with creativity to differentiate our offering.
Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance.
Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations.
Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
Handle both the big picture and the tiny details: stay organized, timely, and ensure nothing is missed while consistently coming up with new ways to add value to existing partnerships.
Partner with cross‑functional teams and be the voice of the customer to navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, and more.
Basic Qualifications
Minimum 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising, or retail media company).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
Creative thinker with a passion for problem‑solving and innovation.
Ability to thrive in a fast‑paced and constantly evolving environment, with a proactive and results‑driven mindset.
Proven track record of driving revenue growth and achieving targets.
Basic proficiency in SQL, with ability to adjust and refine queries as needed.
Preferred Qualifications
Excellent listening, communication, and relationship‑building abilities; experience managing high‑value relationships and influencing stakeholders, securing buy‑in with senior external partners.
Proficiency in negotiation, forecasting, and problem‑solving; experience selling into or partnering with large, complex enterprise brands and organizations.
Strong organizational skills; ability to prioritize ongoing processes and projects simultaneously.
Data‑driven decision mentality with sound business judgment; ability to translate data into insights and consult on core business objectives.
Track record of building and executing strategic sales/marketing plans (quarterly & annual).
Ability to work cross‑functionally and manage multiple stakeholders.
Resourcefulness and go‑getter mentality; comfortable working in a fast‑paced environment navigating ambiguity.
Experience with CRM and analytics tools (e.g., Salesforce).
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Compensation Base salary ranges (USD) vary by location: Chicago, Dallas, Los Angeles, Miami – $136,000–$151,500; New York and San Francisco – $151,000–$168,000.
Eligible for Uber's bonus program, equity awards, and additional compensation.
Eligible for various benefits. More details can be found at https://www.uber.com/careers/benefits.
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Head of Customer Success - Enterprise Regional
role at
Uber
About The Role As a Manager of Customer Success Management, you will play a critical role in ensuring merchant success. This role is split into leading a team focused on optimizing operational health—combining operational efficiency, customer experience, and financial health—while enabling revenue growth by supporting upselling and cross‑selling efforts in collaboration with Client Partners, Account Management Managers, and Heads of Segment. You will analyze merchant performance, identify operational pain points, develop tailored solutions, and co‑orchestrate our Enterprise Partnerships to ensure ongoing success.
Responsibilities
Lead a team of Customer Success Managers, ensuring timely and accurate monitoring of merchant operational health, driving product adoption, executing on agreed plans, ensuring customer retention and expansion, and guiding them to effectively identify and solve potential issues.
Co‑own and manage relationships with key restaurant brands, developing and executing the strategy to achieve quarterly and annual growth goals.
Drive revenue growth by identifying upselling and cross‑selling opportunities, expanding product adoption, and communicating the value of our newest products with creativity to differentiate our offering.
Analyze performance metrics to identify growth opportunities and present data‑driven recommendations to help partners optimize their performance.
Employ critical thinking and creative problem‑solving skills to navigate relationships and difficult partner conversations.
Build strong relationships with senior stakeholders and key decision‑makers both internally and externally.
Handle both the big picture and the tiny details: stay organized, timely, and ensure nothing is missed while consistently coming up with new ways to add value to existing partnerships.
Partner with cross‑functional teams and be the voice of the customer to navigate internal processes with partners from Product, Marketing, Operations, Legal, Finance, and more.
Basic Qualifications
Minimum 8+ years of relevant experience in strategic sales or account management with Enterprise clients (preferably in a tech, SaaS, advertising, or retail media company).
Bachelor's degree in Economics, Finance, Business Administration, or a related field.
Excellent communication and interpersonal skills, with the ability to collaborate with internal and external stakeholders.
Creative thinker with a passion for problem‑solving and innovation.
Ability to thrive in a fast‑paced and constantly evolving environment, with a proactive and results‑driven mindset.
Proven track record of driving revenue growth and achieving targets.
Basic proficiency in SQL, with ability to adjust and refine queries as needed.
Preferred Qualifications
Excellent listening, communication, and relationship‑building abilities; experience managing high‑value relationships and influencing stakeholders, securing buy‑in with senior external partners.
Proficiency in negotiation, forecasting, and problem‑solving; experience selling into or partnering with large, complex enterprise brands and organizations.
Strong organizational skills; ability to prioritize ongoing processes and projects simultaneously.
Data‑driven decision mentality with sound business judgment; ability to translate data into insights and consult on core business objectives.
Track record of building and executing strategic sales/marketing plans (quarterly & annual).
Ability to work cross‑functionally and manage multiple stakeholders.
Resourcefulness and go‑getter mentality; comfortable working in a fast‑paced environment navigating ambiguity.
Experience with CRM and analytics tools (e.g., Salesforce).
Proficiency in Microsoft Excel, Google Sheets, and reporting tools for data analysis.
Compensation Base salary ranges (USD) vary by location: Chicago, Dallas, Los Angeles, Miami – $136,000–$151,500; New York and San Francisco – $151,000–$168,000.
Eligible for Uber's bonus program, equity awards, and additional compensation.
Eligible for various benefits. More details can be found at https://www.uber.com/careers/benefits.
#J-18808-Ljbffr