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Indigo Customer Success Engineer
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Kforce is immediately adding a full‑time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boston, MA. This hybrid role combines deep technical expertise with a customer‑first mindset, helping our partners achieve long‑term satisfaction and business success with Indigo solutions.
Summary As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical service, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value‑added services.
Responsibilities
Onboarding and startup visits to help customers ramp up quickly and confidently
On‑press training and coaching to build operator skills and maximize press capabilities
Leverage state‑of‑the‑art artificial intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support
Requirements
Proven experience in field technical service for commercial printing presses or color copiers
Strong electromechanical problem‑solving skills
Excellent communication and customer relations skills
Proficiency in computer programs used for hardware interfacing
Reliable transportation for on‑site customer visits
If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified at its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
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Indigo Customer Success Engineer
role at
Jobs via Dice
2 days ago Be among the first 25 applicants
Kforce is immediately adding a full‑time Indigo Customer Success Engineer in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boston, MA. This hybrid role combines deep technical expertise with a customer‑first mindset, helping our partners achieve long‑term satisfaction and business success with Indigo solutions.
Summary As an Indigo Customer Success Engineer, your primary responsibility is to deliver expert technical service, including diagnosing and repairing Indigo presses to ensure optimal performance and uptime. You are the frontline technical expert, solving complex issues and maintaining the reliability of our equipment at customer sites. Beyond core service, you play a key role in driving customer success by providing value‑added services.
Responsibilities
Onboarding and startup visits to help customers ramp up quickly and confidently
On‑press training and coaching to build operator skills and maximize press capabilities
Leverage state‑of‑the‑art artificial intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support
Requirements
Proven experience in field technical service for commercial printing presses or color copiers
Strong electromechanical problem‑solving skills
Excellent communication and customer relations skills
Proficiency in computer programs used for hardware interfacing
Reliable transportation for on‑site customer visits
If you are a dedicated professional with a passion for technical service and customer satisfaction, we encourage you to apply.
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion until paid and may be modified at its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI‑generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
#J-18808-Ljbffr