Kforce Inc
Indigo Customer Success Engineer
Location:
Boston, MA
Base Pay Range $28.53/hr - $37.35/hr
Job Details
Seniority level: Associate
Employment type: Contract
Job function: Management and Manufacturing
Industries: Computer Hardware Manufacturing
Responsibilities
Onboarding and startup visits to help customers ramp up quickly and confidently.
On-press training and coaching to build operator skills and maximize press capabilities.
Leverage state‑of‑the‑art artificial intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support.
Requirements
Proven experience in field technical service for commercial printing presses or color copiers.
Strong electromechanical problem‑solving skills.
Excellent communication and customer relations skills.
Proficiency in computer programs used for hardware interfacing.
Reliable transportation for onsite customer visits.
Benefits
Comprehensive medical, dental, and vision insurance.
HSA, FSA, 401(k), and life, disability & ADD insurance (eligible employees).
Paid time off for salaried personnel.
Paid sick leave for hourly employees on a Service Contract Act project.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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Boston, MA
Base Pay Range $28.53/hr - $37.35/hr
Job Details
Seniority level: Associate
Employment type: Contract
Job function: Management and Manufacturing
Industries: Computer Hardware Manufacturing
Responsibilities
Onboarding and startup visits to help customers ramp up quickly and confidently.
On-press training and coaching to build operator skills and maximize press capabilities.
Leverage state‑of‑the‑art artificial intelligence and remote diagnostic tools to proactively identify issues, accelerate troubleshooting, and enhance service efficiency, ensuring customers receive fast and effective support.
Requirements
Proven experience in field technical service for commercial printing presses or color copiers.
Strong electromechanical problem‑solving skills.
Excellent communication and customer relations skills.
Proficiency in computer programs used for hardware interfacing.
Reliable transportation for onsite customer visits.
Benefits
Comprehensive medical, dental, and vision insurance.
HSA, FSA, 401(k), and life, disability & ADD insurance (eligible employees).
Paid time off for salaried personnel.
Paid sick leave for hourly employees on a Service Contract Act project.
Equal Opportunity Employer Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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