FirstService Residential
Front Desk Supervisor
FirstService Residential is seeking an experienced Front Desk Supervisor to oversee all Front Desk staff and ensure exceptional resident and guest service.
Job Overview Oversees all Front Desk staff, operates electronic security control systems, maintains daily logs, and responds to emergency situations. Demonstrates strong communication, customer service, and multitasking skills.
Responsibilities
Oversee and schedule all Front Desk staff for building.
Maintain schedules and timesheets/cards for payroll purposes.
Keep track of activity logs, incident reports for Manager’s review.
Work closely with the Front Desk Coordinator and assist in shift coverage.
Provide training for all new hires assigned to property.
Forward vacation and day off requests to Front Desk Coordinator for approval.
Assist in investigations, tape/log reviews for any unusual incidents.
Help Property Manager with any special requests (administrative work, mailings, etc.).
Demonstrate excellent customer service, communication, and time management skills.
Monitor Emergency Response System.
Greet and direct residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Respond to emergency situations in a timely and efficient manner within hours of notification.
Control access to the building.
Maintain daily log, records, and forms.
Resolve and follow up on all complaints/issues.
Maintain a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follow safety procedures and maintain a safe work environment.
Skills and Qualifications
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30–50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Schedule Tuesday to Saturday 7:00 AM – 3:30 PM
What We Offer As a full‑time non‑exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, paid time off, holidays, and a 401(k) with company match. Occasional travel may be required for training and other company functions.
Compensation $20.00 per hour
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed. It is not comprehensive and management may assign or reassign duties at any time.
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Job Overview Oversees all Front Desk staff, operates electronic security control systems, maintains daily logs, and responds to emergency situations. Demonstrates strong communication, customer service, and multitasking skills.
Responsibilities
Oversee and schedule all Front Desk staff for building.
Maintain schedules and timesheets/cards for payroll purposes.
Keep track of activity logs, incident reports for Manager’s review.
Work closely with the Front Desk Coordinator and assist in shift coverage.
Provide training for all new hires assigned to property.
Forward vacation and day off requests to Front Desk Coordinator for approval.
Assist in investigations, tape/log reviews for any unusual incidents.
Help Property Manager with any special requests (administrative work, mailings, etc.).
Demonstrate excellent customer service, communication, and time management skills.
Monitor Emergency Response System.
Greet and direct residents, guests, and invitees.
Monitors and controls Electronic Security Control Systems.
Respond to emergency situations in a timely and efficient manner within hours of notification.
Control access to the building.
Maintain daily log, records, and forms.
Resolve and follow up on all complaints/issues.
Maintain a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property manager.
Follow safety procedures and maintain a safe work environment.
Skills and Qualifications
High school diploma or equivalency preferred. College level courses in business or hospitality preferred.
Two (2) to three (3) years of business experience preferred.
Command of information system hardware/software is preferred.
Effective written and verbal communication skills.
Multiple language fluency is desirable.
Strong customer service, communication and interpersonal skills required.
Ability to navigate the property/building quickly and easily as required to meet the job functions.
Complete all required forms.
Ability to work extended hours and weekends based on project requirements.
Ability to respond to emergencies and callouts in a timely manner.
Communicate, receive, and exchange ideas and information by means of the spoken and written word.
Physical Requirements
Ability to lift 30–50 lbs.
Work in an upright standing or sitting position for long periods of time.
Handle, finger, grasp and lift objects and packages.
Reach with hands and arms.
Schedule Tuesday to Saturday 7:00 AM – 3:30 PM
What We Offer As a full‑time non‑exempt associate, you will be eligible for comprehensive benefits including multiple medical plans, dental, vision, paid time off, holidays, and a 401(k) with company match. Occasional travel may be required for training and other company functions.
Compensation $20.00 per hour
Disclaimer The above information in this description has been designed to indicate the general nature and level of work performed. It is not comprehensive and management may assign or reassign duties at any time.
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