Boston Medical Center (BMC)
Position Summary
Designs, develops, supports, and maintains the organization's systems infrastructure, including the implementation and design of hardware and software. Makes updates to system related installation documentation. Performs end‑user support. Proactively researches and locates necessary tools and processes to identify troublesome trends as they develop. Ensures a stable performance environment for the enterprise systems. Participates and leads various moderate to complex IT projects intended to continually improve and upgrade the enterprise servers.
Department Tech Support
Essential Responsibilities / Duties Experience in mission‑critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross‑group dependencies or relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
Build and configure Windows‑based servers.
Support digital transformation efforts.
Configure backup and monitoring on all servers as needed.
Understand the Microsoft security patch cycle and apply patches to servers as needed.
Support Microsoft Office 365.
Work independently with little to no daily supervision; be a team player and open to ideas and learning.
Modify storage, memory, and network settings as appropriate.
Monitor server performance.
Troubleshoot performance, access, and other administrative issues with users.
Communicate effectively across the organization.
Participate in Change Control process.
Participate in regular on‑call rotation.
Create and post documentation.
Provide 3rd‑level end‑user support.
Education Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.
Certifications, Licenses, Registrations
Microsoft Certifications: MCSE highly desirable.
AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable.
Experience Minimum of 4‑7 years of related experience.
Knowledge And Skills
Strong customer service and communication skills.
Good judgment and analytical skills.
Strong follow‑up and organizational skills.
Hardware: Dell servers, Windows 2016/2019/2022, Microsoft AD/Azure AD, Microsoft O365, Microsoft Exchange, Microsoft Defender, Microsoft ADFS, Mimecast, PowerShell scripting, Microsoft Certificate Authority, Microsoft DHCP/DNS, Microsoft System Center, Automation Support.
Virtualization: VMware, AWS, etc.
Compensation Range $83,000.00 – $120,500.00
This range offers an estimate based on the minimum job qualifications. Our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, certifications/license(s), and direct alignment with position requirements, as well as business/organizational needs, internal equity, and market competitiveness. BMCHS also offers generous total compensation that includes medical, dental, vision, pharmacy benefits, discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.
Equal Opportunity Employer Equal Opportunity Employer/Disabled/Veterans.
Fraud Prevention Notice According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Hospitals and Health Care
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Department Tech Support
Essential Responsibilities / Duties Experience in mission‑critical enterprise server environments performing network engineering (hardware and software), and designing, planning, and implementing servers and infrastructure using the latest technology. Thorough understanding of distributed systems architecture and comprehensive knowledge of multiple technical disciplines. Excellent technical knowledge and aptitude in the areas of networks, network topologies, network file servers, applicable software, and troubleshooting techniques. Ability to solve enterprise server issues and to manage the performance and capacity of a LAN/WAN environment. Ability to adapt to rapidly changing technology and apply it to business needs. Understanding of the enterprise business and business processes; knowledge of business unit functions and cross‑group dependencies or relationships. Ability to anticipate user requirements and identify and resolve complex problems with minimal supervision; assess internal and external communication practices, anticipate future network requirements, and research and analyze emerging technologies.
Build and configure Windows‑based servers.
Support digital transformation efforts.
Configure backup and monitoring on all servers as needed.
Understand the Microsoft security patch cycle and apply patches to servers as needed.
Support Microsoft Office 365.
Work independently with little to no daily supervision; be a team player and open to ideas and learning.
Modify storage, memory, and network settings as appropriate.
Monitor server performance.
Troubleshoot performance, access, and other administrative issues with users.
Communicate effectively across the organization.
Participate in Change Control process.
Participate in regular on‑call rotation.
Create and post documentation.
Provide 3rd‑level end‑user support.
Education Bachelor’s degree in Computer Science, Engineering, or related discipline; equivalent experience acceptable.
Certifications, Licenses, Registrations
Microsoft Certifications: MCSE highly desirable.
AWS Certifications: Cloud Practitioner, Associate or Professional level Architect highly desirable.
Experience Minimum of 4‑7 years of related experience.
Knowledge And Skills
Strong customer service and communication skills.
Good judgment and analytical skills.
Strong follow‑up and organizational skills.
Hardware: Dell servers, Windows 2016/2019/2022, Microsoft AD/Azure AD, Microsoft O365, Microsoft Exchange, Microsoft Defender, Microsoft ADFS, Mimecast, PowerShell scripting, Microsoft Certificate Authority, Microsoft DHCP/DNS, Microsoft System Center, Automation Support.
Virtualization: VMware, AWS, etc.
Compensation Range $83,000.00 – $120,500.00
This range offers an estimate based on the minimum job qualifications. Our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, certifications/license(s), and direct alignment with position requirements, as well as business/organizational needs, internal equity, and market competitiveness. BMCHS also offers generous total compensation that includes medical, dental, vision, pharmacy benefits, discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well‑being.
Equal Opportunity Employer Equal Opportunity Employer/Disabled/Veterans.
Fraud Prevention Notice According to the FTC, there has been a rise in employment offer scams. Our current job openings are listed on our website and applications are received only through our website. We do not ask or require downloads of any applications, or “apps.” Job offers are not extended over text messages or social media platforms. We do not ask individuals to purchase equipment for or prior to employment.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Information Technology
Industry Hospitals and Health Care
#J-18808-Ljbffr