VetJobs
Facility Services Coordinator - San Jose, CA
VetJobs, San Jose, California, United States, 95199
Facility Services Coordinator - San Jose, CA
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Facility Services Coordinator - San Jose, CA
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VetJobs
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
BGIS is currently seeking a Facility Services Coordinator to join the team in San Jose, CA. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.
Key Duties and Responsibilities
Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and escape for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
Ensure all internal procedures and external regulations are followed for safety, health and environment.
Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor.
Arrange access to buildings with the business units, vendors, and security to perform the work.
Qualifications
High School Diploma or equivalent. Additional education or Associate’s Degree a plus.
Minimum of 2 years of job-related experience supporting customer quality work.
Experience in a mission-critical environment, such as data centers, hospitals, or electrical power generation facilities preferred.
Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast-paced, large campus environment with ability to apply various client specific business processes to individual service request situations.
Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills.
Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.
Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance, communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Physical Demands & Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a fast-paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
Auto req ID 462018BR
Minimum Education Required High School/GED
Job Category Coordinator
City* San Jose
State* California
Job Code Operations_ Specialist
Affiliate Sponsor BGIS
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
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Facility Services Coordinator - San Jose, CA
role at
VetJobs
Job Description ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.
BGIS is currently seeking a Facility Services Coordinator to join the team in San Jose, CA. BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client-focused environments. Join us to make an impact in a collaborative, innovative workplace.
Key Duties and Responsibilities
Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and escape for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
Ensure all internal procedures and external regulations are followed for safety, health and environment.
Plan, schedule and coordinate short-term and long-term work activities including creation of maps and paths of travel for each building by floor.
Arrange access to buildings with the business units, vendors, and security to perform the work.
Qualifications
High School Diploma or equivalent. Additional education or Associate’s Degree a plus.
Minimum of 2 years of job-related experience supporting customer quality work.
Experience in a mission-critical environment, such as data centers, hospitals, or electrical power generation facilities preferred.
Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast-paced, large campus environment with ability to apply various client specific business processes to individual service request situations.
Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem-solving skills.
Excellent organizational, coordination, and documentation skills with the ability to multi-task and meet deadlines.
Creative, self-starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance, communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Physical Demands & Work Environment To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a fast-paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations. Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
Auto req ID 462018BR
Minimum Education Required High School/GED
Job Category Coordinator
City* San Jose
State* California
Job Code Operations_ Specialist
Affiliate Sponsor BGIS
Seniority level Entry level
Employment type Full-time
Job function Management and Manufacturing
Referrals increase your chances of interviewing at VetJobs by 2x
Sign in to set job alerts for “Facilities Coordinator” roles.
#J-18808-Ljbffr