BGIS
Facility Services Coordinator – BGIS
Join to apply for the
Facility Services Coordinator
role at
BGIS
in
San Jose, CA .
BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client‑focused environments. Join us to make an impact in a collaborative, innovative workplace.
Job Description The
Facility Services Coordinator
handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the client scope of work and manages data, schedules meetings, prepares reports and tracks progress with identified key performance indicators.
Key Duties and Responsibilities
Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and elevate for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
Ensure all internal procedures and external regulations are followed for safety, health and environment.
Plan, schedule and coordinate short‑term and long‑term work activities including creation of maps and paths of travel for each building by floor.
Arrange access to buildings with the business units, vendors, and security to perform the work.
Knowledge & Skills
High School Diploma or equivalent. Additional education or Associate’s Degree a plus.
Minimum of 2 years of job‑related experience supporting customer quality work.
Experience in a mission‑critical environment, such as data centers, hospitals, or electrical power generation facilities preferred.
Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast‑paced, large campus environment with ability to apply various client‑specific business processes to individual service request situations.
Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem‑solving skills.
Excellent organizational, coordination, and documentation skills with the ability to multi‑task and meet deadlines.
Creative, self‑starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance, communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Physical Demands and Work Environment
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
Cognitive skills required to work in a fast‑paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
Additional Information Salary range for this exempt position in the US is $24/hr - $26/hr. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.
BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short‑term and long‑term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.
Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.
Visit bgis.com/us/careers to apply and learn more.
Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
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Facility Services Coordinator
role at
BGIS
in
San Jose, CA .
BGIS is a leading provider of integrated facility management, project management, energy & sustainability, and real estate services. With a team of over 7,000 globally, we inspire better business performance by creating optimized, client‑focused environments. Join us to make an impact in a collaborative, innovative workplace.
Job Description The
Facility Services Coordinator
handles daily customer communication, administrative tasks, and work coordination, ensuring smooth delivery of services, acting as a liaison between customers, internal teams, subcontracted vendors and local utilities to maintain positive relationships and meet account goals. The position provides support with tracking work orders, planning and scheduling work activities in alignment with the client scope of work and manages data, schedules meetings, prepares reports and tracks progress with identified key performance indicators.
Key Duties and Responsibilities
Interact daily with clients via phone, email, and meetings to address inquiries, provide updates, and manage expectations.
Contribute to consistent quality and timely delivery of services meeting or exceeding client expectations.
Assist with coordinating planning, tracking progress, and ensuring timely completion of deliverables.
Partner with internal teams leveraging subject matter expertise to ensure customer questions are answered in a timely and quality manner.
Follow standard operating procedures for customer complaint handling and elevate for advanced troubleshooting as needed.
Maintain confidential client account information and other sensitive data. Conduct work in a professional manner.
Contribute to the completion of other key initiatives as assigned.
Determine if calls/work orders meet the established standards and remain compliant according to company policies.
Provide information for tracking scorecards. Maintain reports as requested measuring key performance indicators for accounts.
Evaluate quality of services delivered, identify trends or issues that may impact customer satisfaction, highlight potential internal training opportunities.
Verify appropriate communication tools utilized by team members adhering to company policies and procedures meeting regulatory compliance standards.
Identify and report process improvement opportunities. Share suggestions with business leaders to correct, simplify, and/or enhance work process procedures.
Develop and maintain a thorough knowledge of clients, products, services, policies, and procedures.
Ensure all internal procedures and external regulations are followed for safety, health and environment.
Plan, schedule and coordinate short‑term and long‑term work activities including creation of maps and paths of travel for each building by floor.
Arrange access to buildings with the business units, vendors, and security to perform the work.
Knowledge & Skills
High School Diploma or equivalent. Additional education or Associate’s Degree a plus.
Minimum of 2 years of job‑related experience supporting customer quality work.
Experience in a mission‑critical environment, such as data centers, hospitals, or electrical power generation facilities preferred.
Communications proficiency (both verbal and written) including proper grammar, spelling and punctuation. Clear and effective communication skills.
Strong customer service orientation and demonstrated customer service skills.
Ability to learn new processes, tools, and other relevant information quickly and to apply learning to the job.
Comfortable working in a fast‑paced, large campus environment with ability to apply various client‑specific business processes to individual service request situations.
Skilled in gathering information, accurately assessing issues, and assigning levels of priority. Effective probing and problem‑solving skills.
Excellent organizational, coordination, and documentation skills with the ability to multi‑task and meet deadlines.
Creative, self‑starter with critical thinking skills and ability to work both independently and contribute to the team.
Professional appearance, communication style and disposition.
Proficiency in computer applications including Microsoft Office and strong keyboarding skills.
Physical Demands and Work Environment
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship.
Cognitive skills required to work in a fast‑paced environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to consistently meet client expectations.
Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
Additional Information Salary range for this exempt position in the US is $24/hr - $26/hr. A candidate’s salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location.
BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short‑term and long‑term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus.
Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value.
Visit bgis.com/us/careers to apply and learn more.
Equal Employment Opportunity Statement: The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds.
#J-18808-Ljbffr