BoF Careers
Bloomingdale's b-Helpful Supervisor - Stanford
BoF Careers, Palo Alto, California, United States, 94306
Bloomingdale's b-Helpful Supervisor - Stanford
Join to apply for the Bloomingdale's b-Helpful Supervisor - Stanford role at BoF Careers.
Job Overview The Supervisor, bHelpful is a role model in customer‑first behavior by leading colleagues and functions at our b‑Helpful service center. They drive an engaging work experience for the team and an easy, fun shopping experience for customers. They ensure elevation of the customer experience with attentive, efficient, and seamless service for BOPS, Curbside Pickup, Gift Wrap, returns, and general service needs at the main b‑Helpful desk. The Supervisor also manages Cash Office support operations and Same Day Delivery operations with the fulfillment team and delivery provider.
Essential Functions Build Together
Manage the b‑Helpful Center, setting and delivering expectations for service, presentation, process, and customer interactions
Model the expected service standards; coach colleagues to deliver the expected service standards; provide feedback and coaching as needed
Manage Cash Office operations: daily lead of the team responsible for balancing the vault and cash functions, replenishing and balancing registers, performing monthly cash office self‑audit, and partnering with AP to resolve cash shortage issues
Make Things Happen
Deliver BOPS and Curbside on time and with an outstanding experience in line with our Ready‑On‑Time promise
Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdale’s
Customer First, Always
Cross‑train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs
Set and role‑model a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at bHelpful
Dream Big, Be Bold
Develop and elevate the bHelpful colleagues, ensuring bHelpful coverage in line with velocity
Share customer feedback with store leadership and Central organization to improve the customer experience
Lead the evolution of b‑Helpful and elevate the customer experience
Qualifications And Competencies
High School Diploma or equivalent required
1‑2 years direct experience
Skills
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful self‑starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Must satisfy licensing requirements (as required by state or local jurisdiction)
Strong leadership profile
Able to use and navigate multiple technological devices
Ability to work in a fast‑paced environment, handle multiple priorities and learn new procedures
Work Hours
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Regular, dependable attendance and punctuality is required
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
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Job Overview The Supervisor, bHelpful is a role model in customer‑first behavior by leading colleagues and functions at our b‑Helpful service center. They drive an engaging work experience for the team and an easy, fun shopping experience for customers. They ensure elevation of the customer experience with attentive, efficient, and seamless service for BOPS, Curbside Pickup, Gift Wrap, returns, and general service needs at the main b‑Helpful desk. The Supervisor also manages Cash Office support operations and Same Day Delivery operations with the fulfillment team and delivery provider.
Essential Functions Build Together
Manage the b‑Helpful Center, setting and delivering expectations for service, presentation, process, and customer interactions
Model the expected service standards; coach colleagues to deliver the expected service standards; provide feedback and coaching as needed
Manage Cash Office operations: daily lead of the team responsible for balancing the vault and cash functions, replenishing and balancing registers, performing monthly cash office self‑audit, and partnering with AP to resolve cash shortage issues
Make Things Happen
Deliver BOPS and Curbside on time and with an outstanding experience in line with our Ready‑On‑Time promise
Educate the team on Gift Wrap skills and deliver an outstanding product as expected from Bloomingdale’s
Customer First, Always
Cross‑train colleagues for proficiency in all functions with the ability to recognize and respond when flexing between stations is required based on business needs
Set and role‑model a high expectation in delivering the customer experience with attention to detail, all in support of driving up the Net Promoter Service Score at bHelpful
Dream Big, Be Bold
Develop and elevate the bHelpful colleagues, ensuring bHelpful coverage in line with velocity
Share customer feedback with store leadership and Central organization to improve the customer experience
Lead the evolution of b‑Helpful and elevate the customer experience
Qualifications And Competencies
High School Diploma or equivalent required
1‑2 years direct experience
Skills
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers
Resourceful self‑starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
Must satisfy licensing requirements (as required by state or local jurisdiction)
Strong leadership profile
Able to use and navigate multiple technological devices
Ability to work in a fast‑paced environment, handle multiple priorities and learn new procedures
Work Hours
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays
Regular, dependable attendance and punctuality is required
This job description is not all inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. - including Macy's, Bloomingdale's, and Bluemercury - is an equal opportunity employer, committed to a diverse and inclusive work environment.
#J-18808-Ljbffr