Mission Action
Program Manager - SOP
Mission Action
Position Description Under the supervision of the Director of Housing and Shelter Programs, the Program Manager is responsible for the operation and security of the shelter sites and the supervision of shelter guests. The Program Manager supervises all staff, ensures they are working as a team and following strict program procedures. Typically, the Program Manager works 4 shelter shifts per week with additional daytime hours as needed for administrative responsibilities, assisting with program planning and implementation, and planning and attending required meetings.
Essential Duties and Responsibilities
Ensure the safety and security of shelter sites and respond to emergency situations, as needed.
Hire, train, supervise, and evaluate full- and part-time shelter monitors.
Coordinate, plan, and facilitate staff training and meetings.
Schedule staff on a weekly/bi‑weekly basis.
Consistently enforce all shelter policies for staff and program participants.
Assist Director of Housing and Shelter Programs with program planning, implementation, and evaluation.
Make regular reports to management using daily logs, forms, e‑mail, and phone calls; provide pertinent shelter data to the Director for contract and grant reports.
Provide after‑hour on‑call support as needed for urgent shelter matters; cover shifts in emergency situations, as needed.
Submit receipts and complete other pertinent administrative tasks in a timely manner.
Facilitate daily check‑in and check‑out of guests from the shelter.
Conduct nightly intake for new families and participate in regular case review meetings.
Collaborate closely with the Director of Community Services who supervises a team of two Case Managers.
Present problem‑solving options available to new families during the intake process in the Stay‑Over Program.
Coordinate intake scheduling with Case Managers who receive SFUSD referrals.
Maintain a daily log of all referrals for the Stay‑Over Program, including referring entity, family size, contact information, household information, and status updates.
Mediate and de‑escalate conflicts.
Remain awake and alert during assigned shifts and ensure other night staff do the same.
Attend organizational and departmental meetings, trainings, and activities.
Coordinate other shelter operations and perform other duties as assigned.
Maintain a professional attitude and work ethic.
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action.
Participate in ongoing professional development throughout the year.
Cover shifts as needed for last‑minute call‑outs and other emergencies.
Qualifications
At least 2 years of experience providing services to homeless or extremely low‑income adults, the LGBTQ community, day laborers and/or immigrants.
At least 2 years of college or university education in a related field strongly preferred.
At least 2 years of experience training and supervising staff required; program oversight/management experience strongly preferred.
Bilingual fluency in spoken English and Spanish, and the ability to write fluently in at least English, required.
Must be a self‑starter, able to work independently, and be reliable.
Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces.
Knowledge of Microsoft Office programs such as Word, Excel, and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Project Management and Information Technology
Industries Non‑profit Organizations
Location & Salary San Francisco, CA | $118,700.00 – $178,100.00
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Position Description Under the supervision of the Director of Housing and Shelter Programs, the Program Manager is responsible for the operation and security of the shelter sites and the supervision of shelter guests. The Program Manager supervises all staff, ensures they are working as a team and following strict program procedures. Typically, the Program Manager works 4 shelter shifts per week with additional daytime hours as needed for administrative responsibilities, assisting with program planning and implementation, and planning and attending required meetings.
Essential Duties and Responsibilities
Ensure the safety and security of shelter sites and respond to emergency situations, as needed.
Hire, train, supervise, and evaluate full- and part-time shelter monitors.
Coordinate, plan, and facilitate staff training and meetings.
Schedule staff on a weekly/bi‑weekly basis.
Consistently enforce all shelter policies for staff and program participants.
Assist Director of Housing and Shelter Programs with program planning, implementation, and evaluation.
Make regular reports to management using daily logs, forms, e‑mail, and phone calls; provide pertinent shelter data to the Director for contract and grant reports.
Provide after‑hour on‑call support as needed for urgent shelter matters; cover shifts in emergency situations, as needed.
Submit receipts and complete other pertinent administrative tasks in a timely manner.
Facilitate daily check‑in and check‑out of guests from the shelter.
Conduct nightly intake for new families and participate in regular case review meetings.
Collaborate closely with the Director of Community Services who supervises a team of two Case Managers.
Present problem‑solving options available to new families during the intake process in the Stay‑Over Program.
Coordinate intake scheduling with Case Managers who receive SFUSD referrals.
Maintain a daily log of all referrals for the Stay‑Over Program, including referring entity, family size, contact information, household information, and status updates.
Mediate and de‑escalate conflicts.
Remain awake and alert during assigned shifts and ensure other night staff do the same.
Attend organizational and departmental meetings, trainings, and activities.
Coordinate other shelter operations and perform other duties as assigned.
Maintain a professional attitude and work ethic.
Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action.
Participate in ongoing professional development throughout the year.
Cover shifts as needed for last‑minute call‑outs and other emergencies.
Qualifications
At least 2 years of experience providing services to homeless or extremely low‑income adults, the LGBTQ community, day laborers and/or immigrants.
At least 2 years of college or university education in a related field strongly preferred.
At least 2 years of experience training and supervising staff required; program oversight/management experience strongly preferred.
Bilingual fluency in spoken English and Spanish, and the ability to write fluently in at least English, required.
Must be a self‑starter, able to work independently, and be reliable.
Ability to stay awake during any assigned shift, lift approximately 30 pounds, and navigate stairs and narrow workspaces.
Knowledge of Microsoft Office programs such as Word, Excel, and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Project Management and Information Technology
Industries Non‑profit Organizations
Location & Salary San Francisco, CA | $118,700.00 – $178,100.00
#J-18808-Ljbffr