TD
Overview
Banking Associate - Weymouth, MA
at
TD Work Location:
Weymouth, Massachusetts, États-Unis d'Amérique Hours:
40 Pay Details:
$22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Services bancaires personnels et commerciaux
Job Description
The Banking Associate is a banking professional who delivers TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Responsibilities Performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts and educating customers on all banking products and services
Delivers end-to-end financial guidance: building trust with educational content, providing consultative support, and offering proactive insights and recommendations
Uses TD systems and tools to engage customers, acquire and deepen relationships through advice and guidance
Identifies customer financial needs and promotes products/services or refers to the appropriate team member while ensuring a positive customer experience
Completes everyday banking transactions on teller lines or platforms, educating customers on products and tools or referring to the appropriate expert
Serves customers on teller lines and platforms, handling personal deposit accounts, debit/credit card issues, mobile and online banking
Connects with customers, provides financial advice, and deepens relationships through lead management activities and appointments
Education & Experience High school diploma or GED
1 year experience working with customers in any capacity (volunteering, education, or military experience considered)
Demonstrated Customer Service skills preferred
Ability to work during operating hours, including evenings, weekends and holidays as scheduled
Teller experience preferred
Required to complete Teller training and part 1 of platform training upon hire
Strong organization skills and ability to handle multiple tasks in a fast-paced environment
Excellent communication skills and ability to be concise, clear and consistent
Problem-solving skills and the ability to prioritize work
Ability to work independently and meet deadlines; sound judgment in decision making
Proficient in Microsoft Office
Notary License preferred
Customer Accountabilities Provides legendary customer service while transacting, promoting, educating and referring TD Products
Establishes and nurtures customer relationships with product knowledge and active listening to identify needs
Manages wait times to meet with a Banker by scheduling and rescheduling client meetings
Acts as first point of contact for customer inquiries and resolves issues or sets appointments with experts
Supports the Bank's customer service strategy and TD Code of Conduct
Shareholder Accountabilities Ensures compliance with guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
Processes cash/deposit/withdrawal transactions accurately
Opens/closes accounts, services accounts, updates information, and handles routine requests
Maintains compliance with policies, procedures, controls, and audit/regulatory requirements
Performs customer authentication and acts as Dual Control agent when required
Employee/Team Accountabilities Contributes to a positive work environment and TD culture
Participates in performance and development activities
Acts as a brand champion and collaborates with team members
Seeks opportunities to improve delivery and quality; supports career development
Adapts to change and aligns with TD's Shared Commitments
Mentors newer colleagues when needed
Physical Requirements
Typical office environment with the following considerations: sedentary work, frequent sitting/standing, occasional travel, and varying tasks. The listed responsibilities are not exhaustive.
Who We Are
TD is a global financial institution, committed to Be the Better Bank and enriching the lives of customers, communities, and colleagues. We focus on customer experience and offer career development, mentorship and training programs for growth.
Our Total Rewards Package
Our Total Rewards package includes base salary, incentive opportunities, and benefits supporting health, well-being, retirement, and professional development. Learn more.
Accommodation & Inclusion
TD Bank is an equal opportunity employer. If accommodations are needed to complete the application process, please email USWAPTDO@td.com with your details.
Additional Information
Interview process: We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes by email or phone. TD is committed to a diverse and inclusive workforce.
#J-18808-Ljbffr
Banking Associate - Weymouth, MA
at
TD Work Location:
Weymouth, Massachusetts, États-Unis d'Amérique Hours:
40 Pay Details:
$22.00 - $27.75 USD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. Line Of Business:
Services bancaires personnels et commerciaux
Job Description
The Banking Associate is a banking professional who delivers TD’s Brand promise at a store location. This role is accountable for accurately completing everyday banking transactions and providing advice and educational support on services, products, and tools to help Customers achieve their financial goals.
Responsibilities Performs a wide range of tasks across multiple areas within a Store location, including processing customer transactions, opening new accounts and educating customers on all banking products and services
Delivers end-to-end financial guidance: building trust with educational content, providing consultative support, and offering proactive insights and recommendations
Uses TD systems and tools to engage customers, acquire and deepen relationships through advice and guidance
Identifies customer financial needs and promotes products/services or refers to the appropriate team member while ensuring a positive customer experience
Completes everyday banking transactions on teller lines or platforms, educating customers on products and tools or referring to the appropriate expert
Serves customers on teller lines and platforms, handling personal deposit accounts, debit/credit card issues, mobile and online banking
Connects with customers, provides financial advice, and deepens relationships through lead management activities and appointments
Education & Experience High school diploma or GED
1 year experience working with customers in any capacity (volunteering, education, or military experience considered)
Demonstrated Customer Service skills preferred
Ability to work during operating hours, including evenings, weekends and holidays as scheduled
Teller experience preferred
Required to complete Teller training and part 1 of platform training upon hire
Strong organization skills and ability to handle multiple tasks in a fast-paced environment
Excellent communication skills and ability to be concise, clear and consistent
Problem-solving skills and the ability to prioritize work
Ability to work independently and meet deadlines; sound judgment in decision making
Proficient in Microsoft Office
Notary License preferred
Customer Accountabilities Provides legendary customer service while transacting, promoting, educating and referring TD Products
Establishes and nurtures customer relationships with product knowledge and active listening to identify needs
Manages wait times to meet with a Banker by scheduling and rescheduling client meetings
Acts as first point of contact for customer inquiries and resolves issues or sets appointments with experts
Supports the Bank's customer service strategy and TD Code of Conduct
Shareholder Accountabilities Ensures compliance with guidelines and regulations (e.g., Bank Secrecy Act, Patriot Act) to minimize risk
Processes cash/deposit/withdrawal transactions accurately
Opens/closes accounts, services accounts, updates information, and handles routine requests
Maintains compliance with policies, procedures, controls, and audit/regulatory requirements
Performs customer authentication and acts as Dual Control agent when required
Employee/Team Accountabilities Contributes to a positive work environment and TD culture
Participates in performance and development activities
Acts as a brand champion and collaborates with team members
Seeks opportunities to improve delivery and quality; supports career development
Adapts to change and aligns with TD's Shared Commitments
Mentors newer colleagues when needed
Physical Requirements
Typical office environment with the following considerations: sedentary work, frequent sitting/standing, occasional travel, and varying tasks. The listed responsibilities are not exhaustive.
Who We Are
TD is a global financial institution, committed to Be the Better Bank and enriching the lives of customers, communities, and colleagues. We focus on customer experience and offer career development, mentorship and training programs for growth.
Our Total Rewards Package
Our Total Rewards package includes base salary, incentive opportunities, and benefits supporting health, well-being, retirement, and professional development. Learn more.
Accommodation & Inclusion
TD Bank is an equal opportunity employer. If accommodations are needed to complete the application process, please email USWAPTDO@td.com with your details.
Additional Information
Interview process: We will reach out to candidates of interest to schedule an interview. We strive to communicate outcomes by email or phone. TD is committed to a diverse and inclusive workforce.
#J-18808-Ljbffr