EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Tallahassee, Florida, us, 32318
ServiceNow – IT Service Management (ITSM), Senior – Tech Consulting – Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Your Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3-5 resources (including offshore consultants, developers and testers).
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and business‑process subject‑matter resources.
Experience with waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s license (U.S.).
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications a plus.
ServiceNow Certified Implementation Specialist – Data Foundations, HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation and benefits package: base salary range $102,500–$187,900 in all U.S. locations. (Detailed ranges for NYC metro, Washington State, California, etc.)
Comprehensive medical, dental, pension, 401(k) and paid time off options.
Hybrid work model – most client‑serving staff work in person 40–60% of the time.
Flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology – Professional Services
EY is an equal employment opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities, including veterans. For assistance, call 1‑800‑EY‑HELP3.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
For those living in California, additional information is available (link removed).
EY | Building a better working world
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
ServiceNow Senior Consultant – IT Service Management (ITSM)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Senior Consultant you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
Your Key Responsibilities
Engage with clients and internal teams to ensure successful project delivery.
Interact with business stakeholders to evaluate business models and processes.
Analyze newly implemented technology solutions to verify they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 3-5 resources (including offshore consultants, developers and testers).
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and ITOM to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and business‑process subject‑matter resources.
Experience with waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
2–4 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Valid driver’s license (U.S.).
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications a plus.
ServiceNow Certified Implementation Specialist – Data Foundations, HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
Competitive compensation and benefits package: base salary range $102,500–$187,900 in all U.S. locations. (Detailed ranges for NYC metro, Washington State, California, etc.)
Comprehensive medical, dental, pension, 401(k) and paid time off options.
Hybrid work model – most client‑serving staff work in person 40–60% of the time.
Flexible vacation policy with EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an ongoing basis.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology – Professional Services
EY is an equal employment opportunity employer. We provide reasonable accommodations for qualified individuals with disabilities, including veterans. For assistance, call 1‑800‑EY‑HELP3.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
For those living in California, additional information is available (link removed).
EY | Building a better working world
#J-18808-Ljbffr