EY
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Loc
EY, Tallahassee, Florida, us, 32318
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – IT Service Management (ITSM)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package with base salary ranging $142,600 to $261,500 in the U.S. and higher specific ranges for certain metros. Total Rewards include medical, dental, pension, 401(k), and paid time off.
Hybrid work model: 40‑60% in‑person for external, client‑serving roles.
Flexible vacation policy with time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Apply Today Are you ready to shape your future with confidence? EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available via a link.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance, please contact EY Talent Shared Services.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – IT Service Management (ITSM)
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role, in which you’ll have opportunities to showcase your ability to not only motivate and develop your team but also establish and maintain new client relationships. You will have an opportunity to grow your consulting and team leadership skills, as well build relationships and obtain experiences that will define your career.
In this role, you will interact with business stakeholders to evaluate business models, processes, and operations. You will gather, understand, and analyze business requirements, translating them into technical specifications. Additionally, you will analyze newly implemented technology solutions to ensure they meet business requirements and collaborate with technical teams to design and deliver system architecture solutions.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide recommendations, and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package with base salary ranging $142,600 to $261,500 in the U.S. and higher specific ranges for certain metros. Total Rewards include medical, dental, pension, 401(k), and paid time off.
Hybrid work model: 40‑60% in‑person for external, client‑serving roles.
Flexible vacation policy with time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
Apply Today Are you ready to shape your future with confidence? EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available via a link.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you have a disability and need assistance, please contact EY Talent Shared Services.
#J-18808-Ljbffr