SoFi
Associate Manager, IT Support
Join to apply for the
Associate Manager, IT Support
role at
SoFi .
This range is provided by SoFi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $86,400.00/yr - $162,000.00/yr
About SoFi Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals.
The Role We are looking for an IT Lifecycle Management Manager to join our IT Operations organization and build a world‑class asset and lifecycle management function at SoFi. This leader will own the end‑to‑end lifecycle of our end‑user and infrastructure assets—from planning and procurement through deployment, support, and secure decommissioning—ensuring our employees have the right technology, at the right time, with the right controls.
What you’ll do
Lead and develop a high‑performing team responsible for IT asset and lifecycle management at scale.
Own the end‑to‑end lifecycle for IT assets, from demand planning and procurement through deployment, refresh, and secure end‑of‑life disposition.
Define lifecycle strategy, standards, and roadmaps aligned with IT operations, security, and business needs.
Ensure asset data is accurate, complete, and timely across ITAM/CMDB and integrated systems.
Establish and track operational metrics and drive data‑driven improvements.
Design and govern core lifecycle processes.
Implement strong lifecycle controls in alignment with SOX, SOC2, ISO 27001.
Partner with Cybersecurity, Compliance, and Legal to meet data protection and regulatory obligations.
Drive automation and tooling improvements.
Collaborate cross‑functionally with Helpdesk, Endpoint Engineering, HR, Facilities, Procurement, Finance.
Serve as an owner for audit readiness and internal/external reviews.
What you’ll need
Bachelor’s degree in Information Technology, Information Systems, Engineering, Business, or a related field; equivalent practical experience considered.
5+ years of experience in IT Operations, IT Asset Management, or End‑User Computing, including 2+ years in a people management role.
Demonstrated experience owning or contributing to IT asset lifecycle management programs in a fast‑paced, high‑growth environment.
Strong understanding of ITIL/ITSM practices, IT Asset Management concepts, and endpoint/Mobile Device Management.
Proven ability to design, document, and improve processes with automation and scalability.
Experience with ITSM platforms, ITAM/CMDB tools, MDM platforms.
Excellent leadership and team management skills.
Strong communication and interpersonal skills.
Comfort working with data and metrics.
A hands‑on, ownership mindset.
Nice to have
Experience in a regulated or financial services environment.
Familiarity with compliance and audit frameworks.
Certifications such as ITIL, ITAM.
Exposure to scripting/automation or workflow automation.
Compensation & Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board to apply to our open roles.
#J-18808-Ljbffr
Associate Manager, IT Support
role at
SoFi .
This range is provided by SoFi. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $86,400.00/yr - $162,000.00/yr
About SoFi Shape a brighter financial future with us. Together with our members, we’re changing the way people think about and interact with personal finance. We’re a next‑generation financial services company and national bank using innovative, mobile‑first technology to help our millions of members reach their goals.
The Role We are looking for an IT Lifecycle Management Manager to join our IT Operations organization and build a world‑class asset and lifecycle management function at SoFi. This leader will own the end‑to‑end lifecycle of our end‑user and infrastructure assets—from planning and procurement through deployment, support, and secure decommissioning—ensuring our employees have the right technology, at the right time, with the right controls.
What you’ll do
Lead and develop a high‑performing team responsible for IT asset and lifecycle management at scale.
Own the end‑to‑end lifecycle for IT assets, from demand planning and procurement through deployment, refresh, and secure end‑of‑life disposition.
Define lifecycle strategy, standards, and roadmaps aligned with IT operations, security, and business needs.
Ensure asset data is accurate, complete, and timely across ITAM/CMDB and integrated systems.
Establish and track operational metrics and drive data‑driven improvements.
Design and govern core lifecycle processes.
Implement strong lifecycle controls in alignment with SOX, SOC2, ISO 27001.
Partner with Cybersecurity, Compliance, and Legal to meet data protection and regulatory obligations.
Drive automation and tooling improvements.
Collaborate cross‑functionally with Helpdesk, Endpoint Engineering, HR, Facilities, Procurement, Finance.
Serve as an owner for audit readiness and internal/external reviews.
What you’ll need
Bachelor’s degree in Information Technology, Information Systems, Engineering, Business, or a related field; equivalent practical experience considered.
5+ years of experience in IT Operations, IT Asset Management, or End‑User Computing, including 2+ years in a people management role.
Demonstrated experience owning or contributing to IT asset lifecycle management programs in a fast‑paced, high‑growth environment.
Strong understanding of ITIL/ITSM practices, IT Asset Management concepts, and endpoint/Mobile Device Management.
Proven ability to design, document, and improve processes with automation and scalability.
Experience with ITSM platforms, ITAM/CMDB tools, MDM platforms.
Excellent leadership and team management skills.
Strong communication and interpersonal skills.
Comfort working with data and metrics.
A hands‑on, ownership mindset.
Nice to have
Experience in a regulated or financial services environment.
Familiarity with compliance and audit frameworks.
Certifications such as ITIL, ITAM.
Exposure to scripting/automation or workflow automation.
Compensation & Benefits The base pay range for this role is listed above. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location. To view all of our comprehensive and competitive benefits, visit our
Benefits at SoFi
page!
SoFi provides equal employment opportunities (EEO) to all employees and applicants. The Company hires the best qualified candidate for the job, without regard to protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider qualified applicants with arrest and conviction records.
SoFi is committed to an inclusive culture and offers reasonable accommodations to candidates with disabilities. Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time.
If you are a current employee, do not apply here – please navigate to our Internal Job Board to apply to our open roles.
#J-18808-Ljbffr