AutoNation
Warranty Administrator - Porsche & Bentley Newport Beach
AutoNation, Newport Beach, California, us, 92659
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Warranty Administrator - Porsche & Bentley Newport Beach
role at
AutoNation
Location: Newport Beach, CA | Salary: $105,533.00 - $142,435.67
Responsibilities
Process all warranty claims by the next business day following the RO close date.
Handle and resolve all claim corrections and charge‑backs.
Establish and maintain relationships with the manufacturer's designated warranty representatives.
Review every warranty repair order written for proper completion, accuracy and legibility according to policies and procedures.
Analyze problems, identify trends, and develop strategies for maximizing claim process efficiency.
Flag technicians for the hours earned on the services performed.
Check each repair order against the vehicle's service history to avoid duplicate claims.
Provide a weekly report to the service manager regarding claim status.
Report any fraudulent manipulation of warranty claims.
Provide the parts manager with an updated parts listing on a weekly basis.
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write‑offs.
Assist service consultants in closing all open warranty RO's.
Assist service consultants and technicians with any warranty questions.
Assist with special projects, audits and reports as requested.
Review and manage all aging schedules and reports.
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right‑to‑know, etc.
Attend warranty training courses as needed.
Requirements
High school diploma or the equivalent.
Ability to effectively communicate verbally and in writing.
Ability to confront and resolve difficult customer service situations.
Demonstrated customer service skills.
Ability to read and comprehend written instructions and information.
General knowledge of automotive parts and vehicle mechanical operations.
Two years of experience in an automotive dealership.
Must have technical aptitude displayed by ASE certification or successful completion of a pre‑employment test.
Benefits
Competitive compensation and 401(k) matching.
Health, dental, vision insurance and maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
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Warranty Administrator - Porsche & Bentley Newport Beach
role at
AutoNation
Location: Newport Beach, CA | Salary: $105,533.00 - $142,435.67
Responsibilities
Process all warranty claims by the next business day following the RO close date.
Handle and resolve all claim corrections and charge‑backs.
Establish and maintain relationships with the manufacturer's designated warranty representatives.
Review every warranty repair order written for proper completion, accuracy and legibility according to policies and procedures.
Analyze problems, identify trends, and develop strategies for maximizing claim process efficiency.
Flag technicians for the hours earned on the services performed.
Check each repair order against the vehicle's service history to avoid duplicate claims.
Provide a weekly report to the service manager regarding claim status.
Report any fraudulent manipulation of warranty claims.
Provide the parts manager with an updated parts listing on a weekly basis.
Conduct weekly audits of warranty and schedules, reviewing all old claims, and address any adjustments or write‑offs.
Assist service consultants in closing all open warranty RO's.
Assist service consultants and technicians with any warranty questions.
Assist with special projects, audits and reports as requested.
Review and manage all aging schedules and reports.
Understand and comply with federal, state and local regulations, such as safety requirements, hazardous waste disposal, OSHA right‑to‑know, etc.
Attend warranty training courses as needed.
Requirements
High school diploma or the equivalent.
Ability to effectively communicate verbally and in writing.
Ability to confront and resolve difficult customer service situations.
Demonstrated customer service skills.
Ability to read and comprehend written instructions and information.
General knowledge of automotive parts and vehicle mechanical operations.
Two years of experience in an automotive dealership.
Must have technical aptitude displayed by ASE certification or successful completion of a pre‑employment test.
Benefits
Competitive compensation and 401(k) matching.
Health, dental, vision insurance and maternity benefits.
Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear.
Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers.
Participation in the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide.
AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.
#J-18808-Ljbffr