Columbia Hospitality
Operations Manager – Smith Tower
Join to apply for the Operations Manager role at Columbia Hospitality.
Base pay range: $83,000 – $87,000 per year.
The Perks
Eligibility of perks is dependent upon job status
Salary Range: $83,000 - $87,000 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits – Medical, Dental, Vision, Disability, 401K
HAS/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Cellphone Allowance
Incentive Eligible
Parking Allowance
Our Commitment to You “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive – and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people‑first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What You’ll Do
Operational Oversight:
Oversee front and back of house service for the bar/restaurant/kitchen, and events to optimize efficiency and service excellence.
Conduct daily walkthroughs of all guest‑facing areas, making real‑time adjustments to ensure seamless workflows, cleanliness, and guest satisfaction.
Assist in oversight of museum and tour operations as needed. When needed, assist in managing the online ticketing system.
Team Leadership & Development:
Oversee interviewing, hiring, onboarding, and performance management for managers, supervisors, and team members across all food and beverage departments, and the guest experience team when needed.
Conduct OMG Check‑ins, alongside departmental managers, for the food & beverage team
Foster a positive, inclusive work environment that encourages teamwork, creativity, and professional growth.
Implement and oversee training programs for service standards, guest engagement, and operational excellence.
Compliance & Standards:
Ensure compliance with all local liquor laws, health and safety regulations, and company policies.
Act as the primary contact for King County Health Inspections and maintain an ‘Excellent’ rating for all F&B operations.
Create and maintain operational SOPs for safety, access, personnel, and other processes in collaboration with supervisors.
Guest Experience & Service Excellence:
Collaborate with management team to enhance guest experience through curated menus, innovative cocktails, and exceptional presentation and service.
Oversee catering and event operational planning and execution, ensuring seamless coordination and communication between all departments.
Inventory & Vendor Relations:
Partner with F&B leadership to manage inventory, ordering, and vendor relationships to maintain optimal stock levels and offerings.
Meet with distributors and suppliers to curate beverage programs, including specialty cocktails and wine lists.
Administrative Duties:
Handle team member scheduling, ensuring adequate coverage and labor cost control based on business needs.
Monitor industry trends to maintain competitive and profitable operation. Assist with managing departmental P&Ls.
Participate in M.O.D. (Manager on Duty) coverage and other duties as assigned by the General Manager.
Timely and accurate preparation of reports, forecasts, and operational documentation.
May require additional job functions as needed based on the business needs of the property and team as requested by Property General Manager plus Seattle Support Center.
The Nitty Gritty
Bachelor’s Degree from four‑year college or university, and 5+ years’ experience in a food and beverage management role at an attraction/tourist attraction, hotel, or similar environment.
Must be highly analytical, able to think creatively, and to understand complex business dynamics.
Working knowledge of all applicable laws, codes, and regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the public.
The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, guests, and the public.
Computer knowledge including Word, Excel, Outlook, Basic knowledge of POS is preferable.
Must be flexible and able to perform multiple tasks and work in stressful situations
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship‑building.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
Working knowledge of applicable liquor laws and regulations.
Necessary State Food Handler’s and Liquor Service License(s).
Able to carry 25 pounds up and down flight of stairs.
Where You’ll Work In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they’ve never seen before. Today, it features an entirely new visitor experience including a ground‑floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails. Smith Tower carries on its legacy of memory‑making through leading tours that provide fascinating insight into the building’s renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open‑air Observatory.
The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award‑winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centres, and distinctive venues. Columbia Hospitality has been consistently recognised as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
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Base pay range: $83,000 – $87,000 per year.
The Perks
Eligibility of perks is dependent upon job status
Salary Range: $83,000 - $87,000 DOE
Get Paid Daily (Make any day payday)
Paid Time off & Holiday Pay (Because Balance Matters)
Benefits – Medical, Dental, Vision, Disability, 401K
HAS/FSA Plans -with employer contribution
Values Based Culture (#OMGLIFE)
Culture Add (Creating Space for Fresh Perspectives)
Referral Bonus (Get Paid to Recruit)
Discounted Lodging, Dining, Spa, Golf, and Retail (Yes, Discounted Travel!)
Employee Assistance Program
“Columbia Cares” Volunteer Opportunities
Committee Participation Opportunities (Fun, Philanthropic, Diversity/Equity/Inclusion)
Task Force Work Opportunities (Grow your career in idyllic locations across the globe)
Online Learning Platform to Help You Grow!
Third Party Perks (Including discounts on Pet Insurance, Rental Cars, Movie and Concert Tickets, Theme Park and Attractions & so much more)
Cellphone Allowance
Incentive Eligible
Parking Allowance
Our Commitment to You “People never forget how you made them feel.” Maya Angelou’s famous statement serves as a rallying cry throughout Columbia Hospitality and fuels our collective drive – and success. Our people are our purpose, and our brand is our people. We seek extraordinary individuals who drive our brand promise of Creating Exceptional Experiences. We are a people‑first organization, ignited from the inside to succeed on the outside. We are a tight‑knit, inclusive, values‑driven team and we trust one another to have each other’s backs. We show up every day with open hearts, an inclusive mindset, and a genuine respect for those around us. We have fun, grow together, and strive to leave a positive lasting impression on everyone we meet.
What You’ll Do
Operational Oversight:
Oversee front and back of house service for the bar/restaurant/kitchen, and events to optimize efficiency and service excellence.
Conduct daily walkthroughs of all guest‑facing areas, making real‑time adjustments to ensure seamless workflows, cleanliness, and guest satisfaction.
Assist in oversight of museum and tour operations as needed. When needed, assist in managing the online ticketing system.
Team Leadership & Development:
Oversee interviewing, hiring, onboarding, and performance management for managers, supervisors, and team members across all food and beverage departments, and the guest experience team when needed.
Conduct OMG Check‑ins, alongside departmental managers, for the food & beverage team
Foster a positive, inclusive work environment that encourages teamwork, creativity, and professional growth.
Implement and oversee training programs for service standards, guest engagement, and operational excellence.
Compliance & Standards:
Ensure compliance with all local liquor laws, health and safety regulations, and company policies.
Act as the primary contact for King County Health Inspections and maintain an ‘Excellent’ rating for all F&B operations.
Create and maintain operational SOPs for safety, access, personnel, and other processes in collaboration with supervisors.
Guest Experience & Service Excellence:
Collaborate with management team to enhance guest experience through curated menus, innovative cocktails, and exceptional presentation and service.
Oversee catering and event operational planning and execution, ensuring seamless coordination and communication between all departments.
Inventory & Vendor Relations:
Partner with F&B leadership to manage inventory, ordering, and vendor relationships to maintain optimal stock levels and offerings.
Meet with distributors and suppliers to curate beverage programs, including specialty cocktails and wine lists.
Administrative Duties:
Handle team member scheduling, ensuring adequate coverage and labor cost control based on business needs.
Monitor industry trends to maintain competitive and profitable operation. Assist with managing departmental P&Ls.
Participate in M.O.D. (Manager on Duty) coverage and other duties as assigned by the General Manager.
Timely and accurate preparation of reports, forecasts, and operational documentation.
May require additional job functions as needed based on the business needs of the property and team as requested by Property General Manager plus Seattle Support Center.
The Nitty Gritty
Bachelor’s Degree from four‑year college or university, and 5+ years’ experience in a food and beverage management role at an attraction/tourist attraction, hotel, or similar environment.
Must be highly analytical, able to think creatively, and to understand complex business dynamics.
Working knowledge of all applicable laws, codes, and regulations.
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals. Ability to effectively present information and respond to questions from team members, managers, clients, guests, or the public.
The ability to read, write and speak English fluently is required to read, analyze, and interpret regulations. Ability to effectively present information and respond to questions from group of managers, clients, guests, and the public.
Computer knowledge including Word, Excel, Outlook, Basic knowledge of POS is preferable.
Must be flexible and able to perform multiple tasks and work in stressful situations
Strong people management skills, including coaching, motivating, delegating, scheduling, and relationship‑building.
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends, and holidays.
Working knowledge of applicable liquor laws and regulations.
Necessary State Food Handler’s and Liquor Service License(s).
Able to carry 25 pounds up and down flight of stairs.
Where You’ll Work In 1914, Smith Tower became the first skyscraper in Seattle, and the tallest building west of the Mississippi River. More than 100 years later, a new Smith Tower visitor experience has reinvigorated this local icon to the delight of visitors and tenants alike. Visitors can now enjoy Smith Tower like they’ve never seen before. Today, it features an entirely new visitor experience including a ground‑floor gathering place with gifts, souvenirs and treats, observational deck and bar where you can enjoy a locally inspired menu of shareable plates and classic cocktails. Smith Tower carries on its legacy of memory‑making through leading tours that provide fascinating insight into the building’s renowned past and legendary mysteries, hosting private events, and providing breathtaking views from every angle of the open‑air Observatory.
The Fine Print Columbia Hospitality, Inc. is an equal opportunity employer committed to an inclusive environment without regard to age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. We strive for excellence in every position within the company and select the most qualified people who embrace our service philosophy and these values.
Accountability | Creativity | Enthusiasm | Honesty | Inclusion | Respect
Columbia Hospitality is a national management and consulting company with more than 25 years of experience in creating hospitality solutions and delivering exceptional experiences. Our portfolio includes award‑winning hotels and resorts, premier residential communities, restaurants and bars, private and public golf clubs, conference centres, and distinctive venues. Columbia Hospitality has been consistently recognised as one of the Top Companies to Work for in Washington by Seattle Business Magazine and Puget Sound Business Journal for their commitment to creating a fun, dynamic and nurturing work environment for team members.
Seniority Level Mid‑Senior level
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitality
#J-18808-Ljbffr