ByteDance
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Responsibilities
About the Team: The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience. Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios. Provide ongoing tier‑2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets. Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency. Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leaving related tasks. Manage Workers Compensation claims. Partner with Legal/ER on high‑risk cases to ensure compliant and consistent handling. Ensure high‑quality service and timely follow‑through on escalated inquiries. Prepare and validate wage information confirmations for state disability, paid family leave claims, workers’ comp cases, or other income replacement programs. Maintain up‑to‑date training materials, guides, and knowledge resources. Qualifications
Bachelor's Degree in Human Resources or related field preferred. Advantageous to have 3+ years' HR related work experience, with hands on experience in Leave of Absence (LOA) and benefits administration in a high‑volume environment. Experience in Workday, ADP, AbsenceOne, or other benefits administration system is highly preferred. Ability to work in a fast‑moving environment, multi‑tasking, and meet deadlines. Expert in Excel and attention to detail. Great communication skills, interpersonal skills and strong organizational skills. About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $72200 - $164000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. Seniority Level
Associate Employment Type
Full-time Job Function
Other Industries
Technology, Information and Internet
#J-18808-Ljbffr
About the Team: The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience. Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios. Provide ongoing tier‑2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets. Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency. Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leaving related tasks. Manage Workers Compensation claims. Partner with Legal/ER on high‑risk cases to ensure compliant and consistent handling. Ensure high‑quality service and timely follow‑through on escalated inquiries. Prepare and validate wage information confirmations for state disability, paid family leave claims, workers’ comp cases, or other income replacement programs. Maintain up‑to‑date training materials, guides, and knowledge resources. Qualifications
Bachelor's Degree in Human Resources or related field preferred. Advantageous to have 3+ years' HR related work experience, with hands on experience in Leave of Absence (LOA) and benefits administration in a high‑volume environment. Experience in Workday, ADP, AbsenceOne, or other benefits administration system is highly preferred. Ability to work in a fast‑moving environment, multi‑tasking, and meet deadlines. Expert in Excel and attention to detail. Great communication skills, interpersonal skills and strong organizational skills. About Us
Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Reasonable Accommodation
ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request Job Information
【For Pay Transparency】Compensation Description (Annually) The base salary range for this position in the selected city is $72200 - $164000 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short‑term and long‑term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure). The Company reserves the right to modify or change these benefits programs at any time, with or without notice. For Los Angeles County (unincorporated) Candidates: Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1. Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2. Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3. Exercising sound judgment. Seniority Level
Associate Employment Type
Full-time Job Function
Other Industries
Technology, Information and Internet
#J-18808-Ljbffr