TikTok
Benefits Operation Specialist - HR Operations - San Jose (Third-Party Associate)
TikTok, San Jose, California, United States, 95199
Benefits Operation Specialist – HR Operations – San Jose (Third-Party Associate)
The HR operations team endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and empathy. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and are given the appropriate resources and support needed to be effective and efficient during their careers.
Responsibilities
Manage Leave of Absence (LOA) cases and daily operations, serving as the liaison between employees, the leave and disability vendor, managers, and HRBP on complex scenarios.
Provide ongoing tier‑2 support to employees and businesses throughout the leave journey, managing the LOA email inbox and internal tickets.
Manage leave and disability vendors, including new vendor implementation, billing, monitoring vendor usage, and continually evaluating vendor performance based on SLA.
Conduct periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status.
Manage key leave transition processes and LOA pay‑related tasks, and conduct LOA and disability program filing per federal and state requirements.
Manage Workers Compensation claims.
Manage LOA communication and wiki guides, identify service and process gaps through daily operation, and deliver continuous improvement on employee experience and operation efficiency.
Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave‑related tasks.
Qualifications Minimum Qualifications
2+ years of hands‑on experience in a benefits administration or operations role.
Direct experience managing Leave of Absence (LOA) cases and daily operations.
Experience using HRIS (ex. Workday, Oracle, or SAP) for benefits administration.
Proficiency in Microsoft Excel (VLOOKUPs, pivot tables) for data audits and reporting.
Preferred Qualifications
2+ years of benefits experience, ideally in a fast‑paced, high‑growth environment.
Experience with self‑funded health plans and 401(k) plan administration.
A Certified Benefits Professional (CBP) or similar certification is advantageous.
Important Note:
This job posting is on behalf of a third‑party agency. This is a 12‑month temporary assignment managed by a third‑party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third‑party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third‑party agency in accordance with TikTok’s Applicant Privacy Notice.
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Responsibilities
Manage Leave of Absence (LOA) cases and daily operations, serving as the liaison between employees, the leave and disability vendor, managers, and HRBP on complex scenarios.
Provide ongoing tier‑2 support to employees and businesses throughout the leave journey, managing the LOA email inbox and internal tickets.
Manage leave and disability vendors, including new vendor implementation, billing, monitoring vendor usage, and continually evaluating vendor performance based on SLA.
Conduct periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status.
Manage key leave transition processes and LOA pay‑related tasks, and conduct LOA and disability program filing per federal and state requirements.
Manage Workers Compensation claims.
Manage LOA communication and wiki guides, identify service and process gaps through daily operation, and deliver continuous improvement on employee experience and operation efficiency.
Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave‑related tasks.
Qualifications Minimum Qualifications
2+ years of hands‑on experience in a benefits administration or operations role.
Direct experience managing Leave of Absence (LOA) cases and daily operations.
Experience using HRIS (ex. Workday, Oracle, or SAP) for benefits administration.
Proficiency in Microsoft Excel (VLOOKUPs, pivot tables) for data audits and reporting.
Preferred Qualifications
2+ years of benefits experience, ideally in a fast‑paced, high‑growth environment.
Experience with self‑funded health plans and 401(k) plan administration.
A Certified Benefits Professional (CBP) or similar certification is advantageous.
Important Note:
This job posting is on behalf of a third‑party agency. This is a 12‑month temporary assignment managed by a third‑party agency, who will be your employer. While you may be assigned to work at TikTok, you will not be a TikTok employee. All contractual terms, including payroll and benefits, will be handled by a third‑party agency. By applying, you agree that the information provided in your application may be processed and retained by TikTok for recruitment purposes and shared with a third‑party agency in accordance with TikTok’s Applicant Privacy Notice.
#J-18808-Ljbffr