EY
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Loc
EY, Indianapolis, Indiana, us, 46262
ServiceNow Consulting Manager – IT Service Management (ITSM)
Location: Anywhere in Country
In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment. As a ServiceNow Consulting Manager you’ll play a leading role in providing the competitive edge our clients need.
Opportunity You’ll lead ServiceNow Transformation teams, showcase leadership, develop client relationships, and grow consulting & team leadership skills. You will interact with business stakeholders to evaluate models, processes, and operations, gather and analyze requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system architecture solutions.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery (design, configuration/development, testing, deployment).
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement.
What We Offer You
We offer a comprehensive compensation and benefits package.
Join us in our team‑led and leader‑enabled hybrid model.
Under our flexible vacation policy, you’ll decide how much vacation time you need.
Equal Employment Opportunity EY is committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
#J-18808-Ljbffr
In the digital economy, upgrading outdated processes, systems and information is vital – but can be a risky investment. As a ServiceNow Consulting Manager you’ll play a leading role in providing the competitive edge our clients need.
Opportunity You’ll lead ServiceNow Transformation teams, showcase leadership, develop client relationships, and grow consulting & team leadership skills. You will interact with business stakeholders to evaluate models, processes, and operations, gather and analyze requirements, translate them into technical specifications, and collaborate with technical teams to design and deliver system architecture solutions.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes For Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery (design, configuration/development, testing, deployment).
Ability to manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on the connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high quality deliverables and project artifacts.
To Qualify for the Role
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement.
What We Offer You
We offer a comprehensive compensation and benefits package.
Join us in our team‑led and leader‑enabled hybrid model.
Under our flexible vacation policy, you’ll decide how much vacation time you need.
Equal Employment Opportunity EY is committed to providing equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities.
#J-18808-Ljbffr