SAIC
Job Description
SAIC is seeking a Junior TACNET ISEA Network Engineer Associate (Fleet Support) ONSITE in San Diego, CA. This role will support the Tactical Networks (TACNET) Capabilities Based In Service Engineering Agent (CB-ISEA). TACNET CB-ISEA supports the sustainment and modernization of Automated Digital Network System (ADNS), Consolidated Afloat Network and Enterprise Services (CANES), Combined Enterprise Regional Information Exchange System (CENTRIXS), Integration Shipboard Networking System (ISNS), Sensitive Compartmented Information (SCI) Networks, Video Information Exchange System (VIXS), and Wireless Reachback System (WRBS) Programs of Record information systems. The position requires a 24/5 networking monitoring schedule with rotating shifts on weekdays (5 am–12 pm, 1 pm–9 pm, and/or 9 pm–5 am) and occasional on‑call availability, supporting a TACNET Network Engineer on‑deck and remote support, including weekends.
Job Duties
Provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators via distance support (Help Desk/networking monitoring) for PMW160 TACNET CB-ISEA supported networks.
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast‑paced, high‑energy environment.
Respond to requests for technical assistance in person, over the phone, and via e‑mail.
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
Research questions using available information resources such as technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge bases.
Advise customers on appropriate actions toward resolution.
Follow standard help desk procedures.
Log all help desk/networking monitoring interactions in the HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and expedite situations requiring urgent attention.
Track, route, and document problems and requests, producing activity reports and responding to data and metrics calls.
Stay current with system information, changes, and updates.
Work on assignments that are moderately complex in nature.
Interact daily with supervisors, peer groups, and customers.
Provide server break‑fix and remote support for server, network, desktop, and peripheral equipment.
Interface and direct US Navy customers regarding the proper approach to maintaining US Navy Afloat networks and associated network components supporting data, voice, and/or audio communication activities.
Exchange or present factual information to customers as required.
Qualifications
Bachelor’s degree or applicable military experience, or 1 year of related experience with an HS/GED.
Must be a U.S. citizen.
Active Secret Clearance required before commencement.
Security+ certification.
Ability to become IAT 2 certified within 6 months of the higher date (includes a minimum of one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, etc.).
Familiarity with one or more of the following systems: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE‑NET, SCI‑Networks, SUB‑LAN, VIXS, WRBS, CND, and SCIP‑IWF.
Administration experience with Cisco switches and routers or Windows Server.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word, and database software.
Understanding of databases and knowledge‑management tools.
Ability to query and tailor reports from a database.
Willingness to work any 8‑hour shift assigned, including evenings and overnight.
Desired Skills
1+ year of prior IT Helpdesk related work experience in a Windows call center environment.
Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX, or other ticketing systems.
Strong oral and written communication skills.
Customer‑service orientation.
Problem analysis and problem‑solving abilities.
Attention to detail.
Target salary range: $40,001 – $80,000. This estimate represents the typical salary range for this position based on experience and other factors.
#J-18808-Ljbffr
Job Duties
Provide technical assistance and troubleshooting steps to USN Fleet Users/Administrators via distance support (Help Desk/networking monitoring) for PMW160 TACNET CB-ISEA supported networks.
Interface with Active Duty personnel and US Government employees to provide break/fix support to NAVWAR fielded Tactical Networks in a fast‑paced, high‑energy environment.
Respond to requests for technical assistance in person, over the phone, and via e‑mail.
Analyze issues in an Enterprise LAN Shipboard Environment to determine the best course of action for resolution.
Diagnose and resolve basic technical hardware and software issues as well as logistics and administrative questions.
Research questions using available information resources such as technical manuals, operating and administrator guides, fleet advisory messages (FAMs), and internal approved knowledge bases.
Advise customers on appropriate actions toward resolution.
Follow standard help desk procedures.
Log all help desk/networking monitoring interactions in the HELIX ticketing system.
Redirect problems to appropriate resources.
Identify and expedite situations requiring urgent attention.
Track, route, and document problems and requests, producing activity reports and responding to data and metrics calls.
Stay current with system information, changes, and updates.
Work on assignments that are moderately complex in nature.
Interact daily with supervisors, peer groups, and customers.
Provide server break‑fix and remote support for server, network, desktop, and peripheral equipment.
Interface and direct US Navy customers regarding the proper approach to maintaining US Navy Afloat networks and associated network components supporting data, voice, and/or audio communication activities.
Exchange or present factual information to customers as required.
Qualifications
Bachelor’s degree or applicable military experience, or 1 year of related experience with an HS/GED.
Must be a U.S. citizen.
Active Secret Clearance required before commencement.
Security+ certification.
Ability to become IAT 2 certified within 6 months of the higher date (includes a minimum of one additional certification such as CCNA, MCSA, MCSE, Linux+, VCP, etc.).
Familiarity with one or more of the following systems: CANES, ADNS, CENTRIXS, ISNS/ORT, ONE‑NET, SCI‑Networks, SUB‑LAN, VIXS, WRBS, CND, and SCIP‑IWF.
Administration experience with Cisco switches and routers or Windows Server.
Experience with basic networking concepts and protocols.
Experience supporting Microsoft Office and Windows OS in an enterprise environment.
Familiarity with Excel, PowerPoint, Outlook, Word, and database software.
Understanding of databases and knowledge‑management tools.
Ability to query and tailor reports from a database.
Willingness to work any 8‑hour shift assigned, including evenings and overnight.
Desired Skills
1+ year of prior IT Helpdesk related work experience in a Windows call center environment.
Experience with HEAT, TrackIT, Magic, Remedy, Peregrine, HELIX, or other ticketing systems.
Strong oral and written communication skills.
Customer‑service orientation.
Problem analysis and problem‑solving abilities.
Attention to detail.
Target salary range: $40,001 – $80,000. This estimate represents the typical salary range for this position based on experience and other factors.
#J-18808-Ljbffr