Hand & Stone Massage and Facial Spa
Benefits
401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Hand & Stone Massage and Facial Spa is looking for a strong, results‑focused leader. Our ideal candidate has 3‑5 years of leadership experience, proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has passion for building a positive culture. We are looking for someone interested in a long‑term role with tremendous opportunity for professional growth. Prior spa industry experience or membership‑driven sales experience is a plus. Our goal is to provide our valued members and guests with a world‑class experience, and our General Managers are a critical link in ensuring that our clients’ experience in our spa is nothing short of exceptional. Our GM’s set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
As a General Manager, you will
Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients and managing membership sales
Oversee and manage daily operations of the spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Conduct membership education and sales, including setting sales goals and incentives
Promote products and services passionately
Communicate with the service provider team and maximize the appointment book
Find opportunities for grassroots marketing and local community connections
Handle administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering
Role Requirements
Proven passion for communicating with people
Capability to work flexible hours including nights, weekends, and holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business‑related activities
Excellent verbal and written communication skills
A fast learner with a positive attitude
Comfortable in a fast‑paced, high‑volume environment
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family‑owned businesses can’t provide while still maintaining a family‑owned culture that puts people first.
Compensation: $40,000.00 - $55,000.00 per year
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
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401(k)
401(k) matching
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Hand & Stone Massage and Facial Spa is looking for a strong, results‑focused leader. Our ideal candidate has 3‑5 years of leadership experience, proven success driving performance and sales results, is a responsible individual with exceptional communication skills, and has passion for building a positive culture. We are looking for someone interested in a long‑term role with tremendous opportunity for professional growth. Prior spa industry experience or membership‑driven sales experience is a plus. Our goal is to provide our valued members and guests with a world‑class experience, and our General Managers are a critical link in ensuring that our clients’ experience in our spa is nothing short of exceptional. Our GM’s set the tone for the spa, coach and train the team to excellence, drive sales performance, and grow the business.
As a General Manager, you will
Provide an excellent customer experience to all clients through answering phone calls, setting appointments, greeting clients and managing membership sales
Oversee and manage daily operations of the spa
Manage and drive spa sales performance
Recruit, hire, and develop talented spa professionals
Train, monitor, and coach performance
Conduct membership education and sales, including setting sales goals and incentives
Promote products and services passionately
Communicate with the service provider team and maximize the appointment book
Find opportunities for grassroots marketing and local community connections
Handle administrative duties including reporting, P&L analysis, payroll, cash handling, inventory and ordering
Role Requirements
Proven passion for communicating with people
Capability to work flexible hours including nights, weekends, and holidays
Ability to occasionally travel for training sessions, conferences, meetings with clients, or other business‑related activities
Excellent verbal and written communication skills
A fast learner with a positive attitude
Comfortable in a fast‑paced, high‑volume environment
Computer proficiency; knowledge of retail/appointment booking computer systems is a plus
A strong team player with the ability to work independently under minimal supervision
Exceptional organizational skills, including attention to detail and multitasking
Critical thinking skills, including customer conflict resolution
About FGG Spa, LLC FGG Spa, LLC is a growth‑focused franchisee of Hand & Stone Massage and Facial Spa, currently operating more than 60 locations across 8 states. We have locations in New Jersey, Pennsylvania, Delaware, Maryland, Virginia, North Carolina, Tennessee, and Florida. The size of our organization allows us to offer benefits that other family‑owned businesses can’t provide while still maintaining a family‑owned culture that puts people first.
Compensation: $40,000.00 - $55,000.00 per year
We can’t wait to meet you!
I acknowledge that I am applying for employment with an independently owned and operated Hand and Stone franchisee, a separate company and employer from Hand and Stone Franchise Corp. and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees, including and without limitation hiring and termination, benefits, compensation, day‑to‑day activities, and terms or conditions of employment. Hand and Stone Franchise Corp. does not accept, review, or store my application. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand and Stone franchisee.
#J-18808-Ljbffr