BD
Clinical Consultant, Solution Deployment
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Job Description Summary The Clinical Consultant is responsible for maintaining customer relationships in assigned accounts, delivering a high level of customer service, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert and utilizes a consultative approach to plan for BD Infusion product implementations. The Clinical Consultant may support the Clinical Educator Consultant in providing education to facilities considering or using BD Infusion products, hardware (device) and software (interoperability and connectivity), from presales throughout the implementation cycle. The role leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.
Overview We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve.
Overall Responsibilities
Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.
Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
Interacts and supports Project Manager to ensure timely and productive implementations.
Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.
Reviews and facilitates customer awareness of common HL7 error codes.
Escalates issues to clinical and technical SME when appropriate.
Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.
Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
Ability to function in a highly regulated industry.
Skills, Duties and Tasks Particular To The Job Clinical Consultant Communication
Facilitation of conference calls and customer meetings for BD Infusion product implementations.
Establish rapport with customers that is conducive to long‑term business relationships.
Provide team support and product information on Infusion products as assigned by manager.
Supports mentoring of team members to ensure product and process competency.
Possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams, and deliver concise and consistent communication.
Guides the review of customer site assessment and facilitates project design and implementation of Infusion products and technologies.
Provides feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.
Technical
Demonstrates knowledge of clinical workflow processes, data set/drug library build, system integration, device settings, and interface validation.
Ability to interact and guide diverse cross‑functional teams to achieve desired outcome.
Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.
Detail oriented and able to coordinate complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.
Install and support BD Infusion hardware and software solutions.
Influences customer acceptance and utilization of BD Infusion products and services.
Qualifications
Bachelor’s degree required or equivalent experience; advanced degree or certification preferred.
4–6 years of experience in related field or equivalent combination of education and experience.
Current active nursing license required.
Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
Home‑based position with travel (75–100% travel, overnight, flexible working hours including nights and weekends).
Must be able to lift a minimum of 40 lb.
Must provide proof of current immunizations and obtain additional immunizations appropriate for facility access (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, Covid‑19).
Must meet vendor credential requirements for assigned customer sites.
Preferred
Acute‑care hospital experience, preferably with nursing informatics or leadership experience; pediatric, NICU, and oncology experience highly desired.
Specific knowledge of BD business a plus.
Benefits
Annual bonus.
Medical coverage.
Health Savings Account.
Flexible Spending Account.
Dental coverage.
Vision coverage.
Hospital Care Insurance.
Critical Illness Insurance.
Accidental Injury Insurance.
Life and AD&D insurance.
Short‑term and long‑term disability coverage.
Long‑term care with life insurance.
Retirement: BD 401(k) Plan, Deferred Compensation and Restoration Plan.
529 College Savings Plan.
Financial counseling via Baxter Credit Union (BCU).
Daily Pay.
College financial aid and application guidance.
Paid time off (PTO) and all required state leaves.
Educational assistance/tuition reimbursement.
MetLife Legal Plan, Group auto and home insurance, pet insurance.
Commuter benefits.
Discounts on products and services.
Academic Achievement Scholarship.
Service Recognition Awards.
Employer matching donation.
Workplace accommodations.
Adoption assistance.
Backup day‑care and eldercare.
Support for neurodivergent adults, children, and caregivers.
Caregiving assistance for elderly and special‑needs individuals.
Employee Assistance Program (EAP).
Paid Parental Leave.
Support for fertility, birthing, postpartum, and age‑related hormonal changes.
Bereavement leave, military leave, personal leave, Family and Medical Leave (FML), Jury and Witness Duty Leave.
Salary $87,500.00 – $144,400.00 USD (annual)
Seniority Level Not applicable
Employment Type Full‑time
Job Function Research, Analyst, and Information Technology
Industries Biotechnology Research, Medical Equipment Manufacturing, and Research Services
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Job Description Summary The Clinical Consultant is responsible for maintaining customer relationships in assigned accounts, delivering a high level of customer service, and demonstrating accountability for their part in the BD Sales Process. This position serves as an IV therapy clinical expert and utilizes a consultative approach to plan for BD Infusion product implementations. The Clinical Consultant may support the Clinical Educator Consultant in providing education to facilities considering or using BD Infusion products, hardware (device) and software (interoperability and connectivity), from presales throughout the implementation cycle. The role leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.
Overview We are the makers of possible. BD is one of the largest global medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities. We believe that the human element, across our global teams, is what allows us to continually evolve.
Overall Responsibilities
Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.
Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
Interacts and supports Project Manager to ensure timely and productive implementations.
Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.
Reviews and facilitates customer awareness of common HL7 error codes.
Escalates issues to clinical and technical SME when appropriate.
Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.
Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
Ability to function in a highly regulated industry.
Skills, Duties and Tasks Particular To The Job Clinical Consultant Communication
Facilitation of conference calls and customer meetings for BD Infusion product implementations.
Establish rapport with customers that is conducive to long‑term business relationships.
Provide team support and product information on Infusion products as assigned by manager.
Supports mentoring of team members to ensure product and process competency.
Possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams, and deliver concise and consistent communication.
Guides the review of customer site assessment and facilitates project design and implementation of Infusion products and technologies.
Provides feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.
Technical
Demonstrates knowledge of clinical workflow processes, data set/drug library build, system integration, device settings, and interface validation.
Ability to interact and guide diverse cross‑functional teams to achieve desired outcome.
Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.
Detail oriented and able to coordinate complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.
Install and support BD Infusion hardware and software solutions.
Influences customer acceptance and utilization of BD Infusion products and services.
Qualifications
Bachelor’s degree required or equivalent experience; advanced degree or certification preferred.
4–6 years of experience in related field or equivalent combination of education and experience.
Current active nursing license required.
Driving requirements dictate that the candidate possess and maintain a valid driver license and be at least 21 years old.
Home‑based position with travel (75–100% travel, overnight, flexible working hours including nights and weekends).
Must be able to lift a minimum of 40 lb.
Must provide proof of current immunizations and obtain additional immunizations appropriate for facility access (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Tetanus/Diphtheria/Pertussis, Covid‑19).
Must meet vendor credential requirements for assigned customer sites.
Preferred
Acute‑care hospital experience, preferably with nursing informatics or leadership experience; pediatric, NICU, and oncology experience highly desired.
Specific knowledge of BD business a plus.
Benefits
Annual bonus.
Medical coverage.
Health Savings Account.
Flexible Spending Account.
Dental coverage.
Vision coverage.
Hospital Care Insurance.
Critical Illness Insurance.
Accidental Injury Insurance.
Life and AD&D insurance.
Short‑term and long‑term disability coverage.
Long‑term care with life insurance.
Retirement: BD 401(k) Plan, Deferred Compensation and Restoration Plan.
529 College Savings Plan.
Financial counseling via Baxter Credit Union (BCU).
Daily Pay.
College financial aid and application guidance.
Paid time off (PTO) and all required state leaves.
Educational assistance/tuition reimbursement.
MetLife Legal Plan, Group auto and home insurance, pet insurance.
Commuter benefits.
Discounts on products and services.
Academic Achievement Scholarship.
Service Recognition Awards.
Employer matching donation.
Workplace accommodations.
Adoption assistance.
Backup day‑care and eldercare.
Support for neurodivergent adults, children, and caregivers.
Caregiving assistance for elderly and special‑needs individuals.
Employee Assistance Program (EAP).
Paid Parental Leave.
Support for fertility, birthing, postpartum, and age‑related hormonal changes.
Bereavement leave, military leave, personal leave, Family and Medical Leave (FML), Jury and Witness Duty Leave.
Salary $87,500.00 – $144,400.00 USD (annual)
Seniority Level Not applicable
Employment Type Full‑time
Job Function Research, Analyst, and Information Technology
Industries Biotechnology Research, Medical Equipment Manufacturing, and Research Services
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