BD Nogales Norte
The Clinical Consultant is responsible for maintaining customer relationships in assigned accounts, maintaining a high level of customer service, and demonstrating accountability for their part of the BD Sales Process. This position serves as an IV therapy clinical expert and utilizes a consultative approach to plan BD Infusion product implementations. The Clinical Consultant may support the Clinical Educator Consultant in providing education to facilities considering or using BD Infusion products, hardware (device) and software (interoperability and connectivity) from pre‑sales through the implementation cycle. The position leads presentations and discussions with key individuals or groups to address clinical issues and/or concerns, provides assessments, and offers the clinical value of the BD solution.
Overall Responsibilities
Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.
Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
Interacts and supports the Project Manager to ensure timely and productive implementations.
Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.
Reviews and facilitates customer awareness of common HL7 error codes.
Escalates issues to clinical and technical SME when appropriate.
Provides follow‑up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.
Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
Ability to function in a highly regulated industry.
Skills, Duties and Tasks
Facilitation of conference calls and customer meetings for BD Infusion product implementations.
Establish rapport with customers that is conducive to long‑term business relationships.
Provide team support and product information on Infusion products as assigned by manager.
Support mentoring of team members to ensure product and process competency.
Must possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams and deliver concise and consistent communication.
Guide the review of customer site assessment and facilitate project design and implementation of Infusion products and technologies.
Provide feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.
Technical
Demonstrates knowledge of clinical workflow processes.
Ability to interact and guide diverse cross‑functional teams to achieve desired outcome.
Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.
Must be detail oriented and able to coordinate complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.
Install and support BD Infusion hardware and software solutions.
Influences customer acceptance and utilization of BD Infusion products and services.
Expected to act as a customer support resource when necessary.
Qualifications
Current active Nursing Degree.
4‑6 years of experience in a related field or equivalent combination of education and experience.
Valid driver’s license and be at least 21 years old.
Home‑based position with travel (75‑100%), overnight travel; flexible hours, including some nights and weekends; ability to work independently from home office.
Must be able to lift a minimum of 40 lbs; may involve pushing, pulling, stooping, bending, and lifting.
Preferred
Acute care hospital experience required; preferably with nursing informatics or leadership experience; pediatric, NICU, and oncology experience highly desired.
Specific knowledge of BD business a plus.
Upon hire, must provide proof of current immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Diphtheria/Tetanus/Pertussis, Covid‑19).
Must meet vendor credential requirements for assigned customer sites.
At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Salary $87,500.00 - $144,400.00 USD Annual
Location and Employment Primary Work Location: USA, CA - San Diego Bldg A&B
Additional Locations: USA, MO - St. Louis
Employment type:
Full‑time ; Seniority level:
Mid‑Senior level
EEO Statement Becton, Dickinson, and Company is an
Equal Opportunity Employer . We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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Overall Responsibilities
Demonstrates knowledge and understanding of relevant clinical operations, products, services, and competitive background products.
Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
Interacts and supports the Project Manager to ensure timely and productive implementations.
Collaborates with hospital clinicians and EMR vendor to facilitate clinical workflows and participate in the development of policies and procedures.
Reviews and facilitates customer awareness of common HL7 error codes.
Escalates issues to clinical and technical SME when appropriate.
Provides follow‑up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions.
Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.
Ability to function in a highly regulated industry.
Skills, Duties and Tasks
Facilitation of conference calls and customer meetings for BD Infusion product implementations.
Establish rapport with customers that is conducive to long‑term business relationships.
Provide team support and product information on Infusion products as assigned by manager.
Support mentoring of team members to ensure product and process competency.
Must possess leadership skills to manage customer teams, negotiate effectively, gain consensus within teams and deliver concise and consistent communication.
Guide the review of customer site assessment and facilitate project design and implementation of Infusion products and technologies.
Provide feedback to Business Operations and Field Trainers for continuous improvement of implementation methodology, tools, and services.
Technical
Demonstrates knowledge of clinical workflow processes.
Ability to interact and guide diverse cross‑functional teams to achieve desired outcome.
Demonstrates knowledge of established Infusion product implementation methodologies and tools or equivalent industry standards.
Must be detail oriented and able to coordinate complex projects consistent with established company and customer objectives.
Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across hospital systems.
Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations.
Install and support BD Infusion hardware and software solutions.
Influences customer acceptance and utilization of BD Infusion products and services.
Expected to act as a customer support resource when necessary.
Qualifications
Current active Nursing Degree.
4‑6 years of experience in a related field or equivalent combination of education and experience.
Valid driver’s license and be at least 21 years old.
Home‑based position with travel (75‑100%), overnight travel; flexible hours, including some nights and weekends; ability to work independently from home office.
Must be able to lift a minimum of 40 lbs; may involve pushing, pulling, stooping, bending, and lifting.
Preferred
Acute care hospital experience required; preferably with nursing informatics or leadership experience; pediatric, NICU, and oncology experience highly desired.
Specific knowledge of BD business a plus.
Upon hire, must provide proof of current immunizations (Hepatitis B, Influenza, MMR, Varicella, TB/PPD, Diphtheria/Tetanus/Pertussis, Covid‑19).
Must meet vendor credential requirements for assigned customer sites.
At BD, we prioritize on‑site collaboration because we believe it fosters creativity, innovation, and effective problem‑solving, which are essential in the fast‑paced healthcare industry. For most roles, we require a minimum of 4 days of in‑office presence per week to maintain our culture of excellence and ensure smooth operations, while also recognizing the importance of flexibility and work‑life balance. Remote or field‑based positions will have different workplace arrangements indicated in the job posting.
For certain roles at BD, employment is contingent upon the Company’s receipt of sufficient proof that you are fully vaccinated against COVID‑19. In some locations, testing for COVID‑19 may be available and/or required. Consistent with BD’s Workplace Accommodations Policy, requests for accommodation will be considered pursuant to applicable law.
Salary $87,500.00 - $144,400.00 USD Annual
Location and Employment Primary Work Location: USA, CA - San Diego Bldg A&B
Additional Locations: USA, MO - St. Louis
Employment type:
Full‑time ; Seniority level:
Mid‑Senior level
EEO Statement Becton, Dickinson, and Company is an
Equal Opportunity Employer . We evaluate applicants without regard to race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, and other legally protected characteristics.
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