Affirm
Senior Director, Operations at
Affirm .
What You’ll Do
Define the strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization-wide OKRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate with cross‑functional stakeholders, including Engineering & Analytics, Product, Finance & Analytics, and Legal & Compliance, to influence product strategy, reinforce a data‑driven culture, and drive development of company‑wide OKRs and budget.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent in an environment where the team is empowered and trusted to make decisions, encouraged to try new things, and supported in working together to solve problems.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experienced in engaging with executives, board members, and regulators.
Demonstrated ability to consistently develop a comprehensive strategy.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Extremely data‑oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results‑driven, forward‑thinking mindset with ability to problem‑solve complex issues.
Thrives in a fast‑paced and innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
#J-18808-Ljbffr
Affirm .
What You’ll Do
Define the strategic roadmap, set expectations for the servicing of our products, and incorporate them into business strategy and organization-wide OKRs.
Enable accurate performance monitoring of operations with appropriate alerting and rapid remediation when performance deviates from organizational goals.
Drive business growth by enabling tools and services that allow for more effective and efficient servicing of consumers and merchants.
Provide oversight and continuously optimize operational outcomes to deliver exceptional customer experiences.
Collaborate with cross‑functional stakeholders, including Engineering & Analytics, Product, Finance & Analytics, and Legal & Compliance, to influence product strategy, reinforce a data‑driven culture, and drive development of company‑wide OKRs and budget.
Develop a high‑performing team by defining talent needs, building a diverse team, and retaining top talent in an environment where the team is empowered and trusted to make decisions, encouraged to try new things, and supported in working together to solve problems.
Systematically handle all aspects of servicing and fraud operations for consumers and merchants.
What We Look For
At least 15+ years of customer and merchant servicing, fraud operations, and strategic workforce management experience, preferably at B2B2C companies in a complex operational environment.
Experienced in engaging with executives, board members, and regulators.
Demonstrated ability to consistently develop a comprehensive strategy.
Led a team of 100+ operational individuals with proven experience scaling and building teams.
Morally aligned with our vision and mission.
Extremely data‑oriented and analytical.
Strategic and dynamic mindset to drive strategy.
Results‑driven, forward‑thinking mindset with ability to problem‑solve complex issues.
Thrives in a fast‑paced and innovative environment.
Experience in high‑growth, technology‑driven companies, with financial services or regulated industries preferred.
We believe It’s On Us to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
#J-18808-Ljbffr