Salesforce
Role Description
We are seeking a Lead Researcher to support our API‑led integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the “tried and true” research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users. The ideal candidate will have domain expertise in enterprise‑grade platforms that enable API management, systems integration, data connectivity, and application orchestration across hybrid and multi‑cloud environments. Candidates should also have some experience and understanding of Generative AI and related technologies.
Responsibilities
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross‑functional stakeholders to influence their decision‑making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams
Minimum Requirements
7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research‑ or business‑focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Benefits & Perks
Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World‑class enablement and on‑demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Our hiring decisions are fair and based on merit. Compensation offered is determined by factors such as location, job level, job‑related knowledge, skills, and experience. We offer a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Additional details about compensation, benefits, and equity can be found here: https://www.salesforcebenefits.com/. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we consider qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
#J-18808-Ljbffr
Responsibilities
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross‑functional stakeholders to influence their decision‑making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams
Minimum Requirements
7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research‑ or business‑focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Benefits & Perks
Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World‑class enablement and on‑demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. Our hiring decisions are fair and based on merit. Compensation offered is determined by factors such as location, job level, job‑related knowledge, skills, and experience. We offer a variety of benefits to help you live well, including time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. Additional details about compensation, benefits, and equity can be found here: https://www.salesforcebenefits.com/. Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, we consider qualified applicants with arrest and conviction records. At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions.
#J-18808-Ljbffr