salesforce.com, inc.
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Role Description We are seeking a Lead Researcher to support our API‑led integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the "tried and true" research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users.
Responsibilities
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross‑functional stakeholders to influence their decision‑making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams
Minimum Requirements Please include a portfolio of 1‑2 research projects with details of your direct contributions with your application.
7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research‑ or business‑focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Benefits & Perks
Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World‑class enablement and on‑demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. … Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Compensation The typical base salary range for this position is $184,000 – $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 – $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword – it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Role Description We are seeking a Lead Researcher to support our API‑led integration and automation platform that enables organizations to connect applications, data, and systems across the enterprise. This researcher will distill complex problems into insights that inform product, design, development, and business decisions; eagerly seek out and triangulate data from diverse sources, leverage new approaches to get at the heart of the issue, and have expertise with the "tried and true" research methods. They will run a combination of both strategic and tactical research in order to learn about and advocate for our users, including Salesforce admins, developers, architects, IT decision makers, and end users.
Responsibilities
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross‑functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Socialize insights with cross‑functional stakeholders to influence their decision‑making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
Work on fast‑paced projects, requiring attention to detail and working within constrained timelines while partnering with geographically distributed teams
Minimum Requirements Please include a portfolio of 1‑2 research projects with details of your direct contributions with your application.
7+ years of experience conducting research in user experience, product design, or technology contexts; with at least 2 years of experience working in a large matrixed organization
Advanced understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of user research tools
Proven track record influencing product direction and strategy with actionable insights
Ability to plan, design, execute and communicate both strategic and tactical research engagements
Ability to structure and lead internal and external workshops and analyze the outcomes to provide insight for stakeholders
Experience working in cross‑functional teams (e.g., customer success, solution architects, design, product management, engineering, marketing)
Excellent project management, communication, storytelling, and presentation skills
University degree in a research‑ or business‑focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Ability to work across a globally distributed team
Bonus: Previous experience in CRM or enterprise business software, process mining, automation, and/or supply chain
Benefits & Perks
Comprehensive benefits package including well‑being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!
World‑class enablement and on‑demand training with Trailhead.com
Exposure to executive thought leaders and regular 1:1 coaching with leadership
Volunteer opportunities and participation in our 1:1:1 model for giving back to the community
For more details, visit https://www.salesforcebenefits.com/
Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non‑discrimination with all employees and applicants for employment. … Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.
Compensation The typical base salary range for this position is $184,000 – $253,000 annually. In select cities within the San Francisco and New York City metropolitan area, the base salary range for this role is $200,800 – $276,100 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.
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