Krispy Kreme
General Manager
at
Krispy Kreme
Since its founding in 1937, Krispy Kreme’s focus has remained the same—making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light shows consumers when doughnuts are being made so they can stop in and enjoy them hot, right off the line.
Role Overview As a General Manager, YOU are the leader of all things doughnuts at our retail location! You will be responsible for all store operations, including overseeing production, sales, and human resources. As the shop leader, you develop a staff of professional employees, strive for maximum revenue, and ensure customer and employee satisfaction. The General Manager also maintains a thorough understanding of production and a high level of quality products. We expect leaders with a commitment to teamwork, a customer‑focused mindset, and a love of doughnuts.
Responsibilities
You serve as a role model for customer‑first behaviors according to company standards.
Build a team of customer‑focused employees through coaching and performance management.
Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
Ensure all store physical property is in good working condition.
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
Demonstrate safety consciousness and promote store safety.
Maintain a high level of store sanitation and cleanliness.
Understand and implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures.
Coordinate production schedules to meet customer demands and minimize labor hours.
Interface with corporate office personnel in a timely manner as needed.
Qualifications & Requirements
4+ years’ experience in QSR or retail environment in a management capacity required.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays/weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees feel empowered to showcase their originality.
Travel requirement: 0‑10%.
Must be authorized to work in the U.S. without sponsorship.
Physical Demands and Working Conditions
Up to 50 pounds of force occasionally, up to 20 pounds frequently, or up to 10 pounds constantly to move objects.
Exposure to internal and external environmental conditions, fluctuating temperatures, noise levels, and known allergens including nuts.
Adherence to dress code policy applicable to role.
Benefits
Weekly Pay
Career opportunities— we are growing!
Comprehensive benefits (medical, vision, dental insurance)
Employee discount program
401(k) plan
Paid Time Off (PTO)
Company events
Education reimbursement
Adoption assistance
Life insurance
FSA/HSA plans
Pet insurance
Why Krispy Kreme? We focus on loving people, loving communities, and loving the planet. Our global culture is captured by our leadership mix of twelve behaviors that define how we work with one another across the world and give back to our communities. We champion belonging, community service, and environmental stewardship, striving to inspire joy in the communities where we operate.
Equal Opportunity Employer Krispy Kreme is an Equal Opportunity Employer. We believe that originality sweetens our recipe. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, veteran status, religion, gender identity & expression, sexual orientation, or disability. We strive for an inclusive culture that allows each employee to bring their authentic self to work.
About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well‑known sweet‑treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot‑off‑the‑line, melt‑in‑your‑mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing e‑commerce and delivery business with more than 14,000 fresh points of access.
Our purpose is to enhance lives through the joy that is Krispy Kreme. For more information, visit
www.KrispyKreme.com .
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Food and Beverage Services
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at
Krispy Kreme
Since its founding in 1937, Krispy Kreme’s focus has remained the same—making fresh doughnuts using our founder’s original recipe. The brand’s iconic Hot Light shows consumers when doughnuts are being made so they can stop in and enjoy them hot, right off the line.
Role Overview As a General Manager, YOU are the leader of all things doughnuts at our retail location! You will be responsible for all store operations, including overseeing production, sales, and human resources. As the shop leader, you develop a staff of professional employees, strive for maximum revenue, and ensure customer and employee satisfaction. The General Manager also maintains a thorough understanding of production and a high level of quality products. We expect leaders with a commitment to teamwork, a customer‑focused mindset, and a love of doughnuts.
Responsibilities
You serve as a role model for customer‑first behaviors according to company standards.
Build a team of customer‑focused employees through coaching and performance management.
Ensure all products meet Krispy Kreme quality standards and guarantee customer satisfaction.
Ensure all store physical property is in good working condition.
Direct and manage store sales efforts, which may include Hot Light times, retail sales, fundraising and suggestive selling.
Achieve business plan objectives and profitability according to the store operating plan and established financial goals.
Demonstrate safety consciousness and promote store safety.
Maintain a high level of store sanitation and cleanliness.
Understand and implement procedures to maximize efficiencies and control variances in daily production and overall store performance.
Understand the production process and maintain a schedule that guarantees high quality and output while also implementing store quality control procedures.
Coordinate production schedules to meet customer demands and minimize labor hours.
Interface with corporate office personnel in a timely manner as needed.
Qualifications & Requirements
4+ years’ experience in QSR or retail environment in a management capacity required.
Must be at least 21 years of age.
High school diploma or GED.
Ability to work all necessary schedules, including holidays/weekends.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees feel empowered to showcase their originality.
Travel requirement: 0‑10%.
Must be authorized to work in the U.S. without sponsorship.
Physical Demands and Working Conditions
Up to 50 pounds of force occasionally, up to 20 pounds frequently, or up to 10 pounds constantly to move objects.
Exposure to internal and external environmental conditions, fluctuating temperatures, noise levels, and known allergens including nuts.
Adherence to dress code policy applicable to role.
Benefits
Weekly Pay
Career opportunities— we are growing!
Comprehensive benefits (medical, vision, dental insurance)
Employee discount program
401(k) plan
Paid Time Off (PTO)
Company events
Education reimbursement
Adoption assistance
Life insurance
FSA/HSA plans
Pet insurance
Why Krispy Kreme? We focus on loving people, loving communities, and loving the planet. Our global culture is captured by our leadership mix of twelve behaviors that define how we work with one another across the world and give back to our communities. We champion belonging, community service, and environmental stewardship, striving to inspire joy in the communities where we operate.
Equal Opportunity Employer Krispy Kreme is an Equal Opportunity Employer. We believe that originality sweetens our recipe. We value the diverse ingredients of ethnicity, national origin, race, age, sex, gender, intersex, veteran status, religion, gender identity & expression, sexual orientation, or disability. We strive for an inclusive culture that allows each employee to bring their authentic self to work.
About Krispy Kreme Headquartered in Charlotte, N.C., Krispy Kreme is one of the most beloved and well‑known sweet‑treat brands in the world. Our iconic Original Glazed® doughnut is universally recognized for its hot‑off‑the‑line, melt‑in‑your‑mouth experience. Krispy Kreme operates in more than 35 countries through its unique network of fresh doughnut shops, partnerships with leading retailers, and a rapidly growing e‑commerce and delivery business with more than 14,000 fresh points of access.
Our purpose is to enhance lives through the joy that is Krispy Kreme. For more information, visit
www.KrispyKreme.com .
Job Details
Seniority Level: Mid‑Senior level
Employment Type: Full‑time
Job Function: Management and Manufacturing
Industry: Food and Beverage Services
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