California Public Utilities Commission
Staff Services Analyst
California Public Utilities Commission, San Francisco, California, United States, 94199
Staff Services Analyst – California Public Utilities Commission
Join to apply for the
Staff Services Analyst
role at
California Public Utilities Commission
Pay Range Base pay range: $3,861.00 - $6,276.00
Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Position Details
Job Code #: JC-502289
Position #(s): 680-163-5157-011, 680-163-5157-009
Working Title: Staff Services Analyst
Classification: STAFF SERVICES ANALYST
Salary: $3,861.00 - $6,276.00
Effective date: July 1, 2025
# of Positions: 2
Work Location: United States
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information The CPUC’s External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results. Our division oversees seven key functions:
Public & Media Relations
Creative Services
Consumer Advocacy
Internal & Executive Communications
Strategic Programs & Partnerships
Local Government & Community Engagement
Public Participation & Engagement
Department Website: http://www.cpuc.ca.gov
Job Description and Duties Under the direction of the Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Staff Services Analyst (SSA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders. The SSA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB. Please find additional information about the job in the Duty Statement.
Special Requirements – Statement of Qualifications (SOQ) Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description, duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be at least 11‑point Arial font, single‑spaced, and no more than two pages.
Describe your experience gathering, analyzing, and presenting data, especially using Excel or other similar software.
Describe your experience planning, organizing, or evaluating a program, project, or assignment.
Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.
For helpful guidance on writing an effective SOQ, please see the Work4CA guide.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date: 12/30/2025.
Applicants must submit the following documents:
State Examination/Employment Application STD Form 678 (or electronic equivalent).
Resume (required).
Statement of Qualifications (SOQ).
Applications may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. If submitting hard copy, include a completed copy of the Application Package listing. Mailing address: Public Utilities Commission, N/A, Attn: Human Resources Division, 505 Van Ness Ave, Room 3008, San Francisco, CA 94102.
Applicant packages may also be dropped off at the same address from Monday to Friday except holidays, 08:00 AM – 05:00 PM.
Applicants requiring reasonable accommodations for the hiring interview process must request accommodations at the time of interview contact. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Government Administration
#J-18808-Ljbffr
Staff Services Analyst
role at
California Public Utilities Commission
Pay Range Base pay range: $3,861.00 - $6,276.00
Effective July 1, 2025, CalHR launched the Personal Leave Program (PLP) 2025 with Pay Differential 386. PLP 2025 temporarily reduces state employee pay in exchange for leave hours to help address budget shortfalls. Salary ranges in this posting exclude the temporary reduction. For details, visit CalHR’s Personnel Leave Program (PLP) page.
Equal Opportunity Employer The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. It is an objective of the State of California to achieve a drug‑free workplace. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.
Position Details
Job Code #: JC-502289
Position #(s): 680-163-5157-011, 680-163-5157-009
Working Title: Staff Services Analyst
Classification: STAFF SERVICES ANALYST
Salary: $3,861.00 - $6,276.00
Effective date: July 1, 2025
# of Positions: 2
Work Location: United States
Telework: Hybrid
Job Type: Permanent, Full Time
Department Information The CPUC’s External Affairs Division is a dynamic team of nearly 100 individuals committed to championing our mission of providing essential utility services for all Californians. As strategic agency partners, we prioritize building trust, fostering engagement, connecting teams, and delivering impactful results. Our division oversees seven key functions:
Public & Media Relations
Creative Services
Consumer Advocacy
Internal & Executive Communications
Strategic Programs & Partnerships
Local Government & Community Engagement
Public Participation & Engagement
Department Website: http://www.cpuc.ca.gov
Job Description and Duties Under the direction of the Staff Services Manager I of the Consumer Affairs Branch (CAB) Consumer Analysis and Programs (CAP) Unit, the Staff Services Analyst (SSA) provides analysis of CAB operations, including quality assurance and case management. The analysis assignments are comprised of creating reports, measuring and improving complaint resolution processes, and providing support to CPUC policymakers and other stakeholders. The SSA regularly prepares data and written analyses, data queries, and studies and works closely with analytical and operational staff within CAB. Please find additional information about the job in the Duty Statement.
Special Requirements – Statement of Qualifications (SOQ) Prepare and submit a response for each question below. The SOQ should provide specific details and examples that clearly demonstrate how your training, experience, and education qualifies you for the position. Refer to the job description, duties, and duty statement to prepare your response. Applicants who do not submit a completed SOQ and writing that exceeds the page limit will not be considered or scored. All information in the SOQ is subject to verification. The SOQ must be at least 11‑point Arial font, single‑spaced, and no more than two pages.
Describe your experience gathering, analyzing, and presenting data, especially using Excel or other similar software.
Describe your experience planning, organizing, or evaluating a program, project, or assignment.
Describe your experience handling multiple assignments with accuracy and your ability to meet deadlines.
For helpful guidance on writing an effective SOQ, please see the Work4CA guide.
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date: 12/30/2025.
Applicants must submit the following documents:
State Examination/Employment Application STD Form 678 (or electronic equivalent).
Resume (required).
Statement of Qualifications (SOQ).
Applications may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. If submitting hard copy, include a completed copy of the Application Package listing. Mailing address: Public Utilities Commission, N/A, Attn: Human Resources Division, 505 Van Ness Ave, Room 3008, San Francisco, CA 94102.
Applicant packages may also be dropped off at the same address from Monday to Friday except holidays, 08:00 AM – 05:00 PM.
Applicants requiring reasonable accommodations for the hiring interview process must request accommodations at the time of interview contact. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Seniority Level Entry level
Employment Type Full-time
Job Function Other
Industries Government Administration
#J-18808-Ljbffr