Miami Marlins and loanDepot park
Senior Manager, Business Development
Miami Marlins and loanDepot park, Miami, Florida, us, 33222
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Position Summary Mission: “To Champion a winning culture with one goal in mind: Sustainable Success.” We cultivate a culture where we are fierce competitors, bold innovators, unwavering teammates, and forward thinkers. The Senior Manager of Business Development is a full‑time leadership position responsible for driving revenue growth through the oversight, development, and performance management of the Business Development Account Executive team and the Membership Sales (Inside Sales) program. This role serves as a player‑coach and strategic leader, ensuring both teams consistently meet and exceed sales goals while developing a first‑class sales culture and talent pipeline within the organization.
The Senior Manager will be accountable for team performance, sales strategy execution, coaching, recruiting and onboarding for our Membership Sales program, and cross‑departmental collaboration, with a strong emphasis on professional development, accountability, and sustainable revenue growth while reporting directly to the Vice President, Ticket Sales & Service.
Essential Functions Leadership & Team Management
Directly manage and coach Business Development Account Executives and Membership Sales Representatives
Recruit, onboard, train, and develop sales staff with a focus on long‑term career growth
Establish clear expectations, performance benchmarks, and accountability standards for all team members
Conduct regular one‑on‑one meetings, team meetings, call reviews, and performance evaluations
Foster a competitive, positive, and collaborative sales culture aligned with the Miami Marlins’ values
Sales Strategy & Revenue Generation
Help to support sales strategy of all sales Membership campaigns with Vice President.
Lead the execution of sales strategies for both Membership Sales and Business Development teams
Ensure teams consistently meet or exceed individual and departmental revenue goals
Analyze sales data, sales pipelines/funnels and performance metrics to identify trends, opportunities, and areas for improvement for both the department and individual reps
Partner with senior leadership to set sales goals, forecasts, and revenue targets
Coaching & Development
Actively coach sales techniques including B2B and B2C selling, prospecting, cold calling, appointment setting, presentations, and closing for the Membership Sales and Business Development teams as well as the Ticket Sales and Service department
Provide real‑time feedback through call monitoring, Live sales calls, and appointment observations
Develop and implement ongoing training and onboarding programs for new hires and tenured staff
Prepare high‑performing team members for advancement within the organization
Operational Excellence
Oversee daily sales activity standards including outbound calls, leads converted, appointments, and pipeline management
Ensure accurate and consistent CRM usage across all sales teams – Salesforce experience preferred
Collaborate with Marketing, Ticket Operations, Service, Group Sales, and Premium teams to optimize the sales process
Assist in planning and execution of sales events and prospecting events
Qualifications & Requirements
Results‑oriented mindset with a passion for sales, leadership, and talent development
Proven ticket sales leadership and people‑management experience in professional sports
Ability to motivate, coach, and hold a team accountable to performance standards
Strong organizational, time‑management, communication, and analytical skills
Comfortable working traditional MLB office hours plus nights, weekends, and events, and holidays as needed
Strong presentation skills with the ability to coach others on face‑to‑face selling
Proficient in CRM systems and Microsoft Office (ProVenue, Salesforce, Tableau experience a plus)
Suggested Education & Experience Guidelines
Bachelor’s degree from an accredited college or university
Minimum of 2–4 years of successful ticket sales management experience in professional sports
Demonstrated history of meeting or exceeding revenue goals as both an individual sales contributor and manager
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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Position Summary Mission: “To Champion a winning culture with one goal in mind: Sustainable Success.” We cultivate a culture where we are fierce competitors, bold innovators, unwavering teammates, and forward thinkers. The Senior Manager of Business Development is a full‑time leadership position responsible for driving revenue growth through the oversight, development, and performance management of the Business Development Account Executive team and the Membership Sales (Inside Sales) program. This role serves as a player‑coach and strategic leader, ensuring both teams consistently meet and exceed sales goals while developing a first‑class sales culture and talent pipeline within the organization.
The Senior Manager will be accountable for team performance, sales strategy execution, coaching, recruiting and onboarding for our Membership Sales program, and cross‑departmental collaboration, with a strong emphasis on professional development, accountability, and sustainable revenue growth while reporting directly to the Vice President, Ticket Sales & Service.
Essential Functions Leadership & Team Management
Directly manage and coach Business Development Account Executives and Membership Sales Representatives
Recruit, onboard, train, and develop sales staff with a focus on long‑term career growth
Establish clear expectations, performance benchmarks, and accountability standards for all team members
Conduct regular one‑on‑one meetings, team meetings, call reviews, and performance evaluations
Foster a competitive, positive, and collaborative sales culture aligned with the Miami Marlins’ values
Sales Strategy & Revenue Generation
Help to support sales strategy of all sales Membership campaigns with Vice President.
Lead the execution of sales strategies for both Membership Sales and Business Development teams
Ensure teams consistently meet or exceed individual and departmental revenue goals
Analyze sales data, sales pipelines/funnels and performance metrics to identify trends, opportunities, and areas for improvement for both the department and individual reps
Partner with senior leadership to set sales goals, forecasts, and revenue targets
Coaching & Development
Actively coach sales techniques including B2B and B2C selling, prospecting, cold calling, appointment setting, presentations, and closing for the Membership Sales and Business Development teams as well as the Ticket Sales and Service department
Provide real‑time feedback through call monitoring, Live sales calls, and appointment observations
Develop and implement ongoing training and onboarding programs for new hires and tenured staff
Prepare high‑performing team members for advancement within the organization
Operational Excellence
Oversee daily sales activity standards including outbound calls, leads converted, appointments, and pipeline management
Ensure accurate and consistent CRM usage across all sales teams – Salesforce experience preferred
Collaborate with Marketing, Ticket Operations, Service, Group Sales, and Premium teams to optimize the sales process
Assist in planning and execution of sales events and prospecting events
Qualifications & Requirements
Results‑oriented mindset with a passion for sales, leadership, and talent development
Proven ticket sales leadership and people‑management experience in professional sports
Ability to motivate, coach, and hold a team accountable to performance standards
Strong organizational, time‑management, communication, and analytical skills
Comfortable working traditional MLB office hours plus nights, weekends, and events, and holidays as needed
Strong presentation skills with the ability to coach others on face‑to‑face selling
Proficient in CRM systems and Microsoft Office (ProVenue, Salesforce, Tableau experience a plus)
Suggested Education & Experience Guidelines
Bachelor’s degree from an accredited college or university
Minimum of 2–4 years of successful ticket sales management experience in professional sports
Demonstrated history of meeting or exceeding revenue goals as both an individual sales contributor and manager
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
#J-18808-Ljbffr