Duly Health and Care
Executive Director of Operations - Ambulatory Infusion & Pharmacy Services
Duly Health and Care, Downers Grove, Illinois, United States, 60516
Executive Director of Operations - Ambulatory Infusion & Pharmacy Services
Overview
Full-Time, 40 hours per week.
Monday - Friday; Business hours - may vary when needed.
Location: Based in Downers Grove, IL but will be traveling to our locations frequently
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership. This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic goals.
Operational Leadership
Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio.
Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth.
Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines.
Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence.
Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.
Strategic Growth & Execution
Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion.
Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance.
Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts.
Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives.
Quality, Compliance & Risk Management
Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence.
Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies).
Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks.
Support audits, inspections, and continuous improvement initiatives.
Physician & Partner Collaboration
Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes.
Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways.
Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance.
Financial & Performance Management
Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services.
Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations.
Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed.
Qualifications
Required
Bachelor’s degree or equivalent (8+ years) experience
8-10+ years of progressive healthcare operations leadership experience
Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment.
Strong understanding of infusion therapies & pharmacy services
Proven experience in quality oversight, regulatory compliance, and risk management.
Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders.
Ability to travel frequently within the metro area
Preferred
Masters Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree
Pharmacist or Nursing license, active and in good standing
Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology.
Proven experience managing multi-site operations
Experience within a private equity-backed healthcare organization or other performance-driven environment.
Familiarity with multi-specialty physician practice models and care integration.
Experience supporting de novo site development, service line expansion, or M&A integration.
Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage
Clinical licensure, while not required, may be considered in compensation determination.
Compensation: The compensation for this role includes a base pay range of $156,000-234,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
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Full-Time, 40 hours per week.
Monday - Friday; Business hours - may vary when needed.
Location: Based in Downers Grove, IL but will be traveling to our locations frequently
Comprehensive medical, dental, and vision benefits that include healthcare navigation assistance.
Access to a mental health benefit at no cost.
Employer provided life and disability insurance.
$5,250 Tuition Reimbursement per year.
Immediate 401(k) match.
A culture committed to community engagement and social impact.
Up to 12 weeks parental leave at 100% pay and a financial benefit for adoption and surrogacy for non-physician team members once eligibility requirements are met.
Responsibilities
The Executive Director of Operations is a senior leadership role, responsible for the operational, strategic, and financial performance of the organization’s Ambulatory Infusion Centers, Specialty Pharmacy, and Retail Pharmacy services. This key position will lead day-to-day operations, build and execute growth strategies, ensure high standards of quality and compliance, and foster strong collaboration with prescribing physicians, business partners, and executive leadership. This position plays a critical role in scaling services, particularly for infusion services with a strong emphasis on IVIG expansion, as well as optimizing performance, and aligning clinical operations with the organization’s strategic goals.
Operational Leadership
Provide executive oversight of all ambulatory infusion, specialty pharmacy, and retail pharmacy operations across the portfolio.
Lead an organization of 130+ employees in 7 Chicago metro locations, and structure for continued growth.
Ensure efficient, scalable, and patient-centered operations across multiple sites and service lines.
Develop and implement standardized operating procedures, workflows, and performance metrics to drive consistency and operational excellence.
Mentor operational leaders, managers, and interdisciplinary teams to achieve performance goals.
Strategic Growth & Execution
Develop and execute a comprehensive growth strategy for infusion services, with a primary focus on IVIG program expansion.
Identify opportunities to expand service offerings, improve patient access, increase capacity utilization, and enhance financial performance.
Partner with executive leadership and private equity stakeholders to support strategic initiatives, acquisitions, and integration efforts.
Use data, analytics, and market insights to guide decision-making and measure progress against growth objectives.
Quality, Compliance & Risk Management
Oversee quality of care across infusion and pharmacy operations, ensuring patient safety and clinical excellence.
Ensure full compliance with all applicable federal, state, and local regulations, accreditation standards, and payer requirements (e.g., pharmacy, infusion, and healthcare regulatory bodies).
Collaborate with compliance, legal, and clinical leadership to proactively identify and mitigate operational and regulatory risks.
Support audits, inspections, and continuous improvement initiatives.
Physician & Partner Collaboration
Build strong, collaborative relationships with prescribing physicians across the multi-specialty practice to support alignment, growth, and high-quality patient outcomes.
Serve as a key operational partner to clinical leaders, ensuring infusion and pharmacy services are integrated seamlessly into patient care pathways.
Collaborate with external business partners, vendors, payers, and specialty distributors to optimize service delivery and financial performance.
Financial & Performance Management
Collaborate with the finance team in budgeting, forecasting, and cost management for infusion and pharmacy services.
Drive revenue growth, margin improvement, and operational efficiency in alignment with organizational expectations.
Monitor KPIs, financial results, and operational dashboards; implement corrective actions as needed.
Qualifications
Required
Bachelor’s degree or equivalent (8+ years) experience
8-10+ years of progressive healthcare operations leadership experience
Demonstrated success leading healthcare operations and scaling services in a growth-oriented environment.
Strong understanding of infusion therapies & pharmacy services
Proven experience in quality oversight, regulatory compliance, and risk management.
Strong executive presence with the ability to influence physicians, senior leaders, and external stakeholders.
Ability to travel frequently within the metro area
Preferred
Masters Degree, preferably in Healthcare Administration, Business Administration, or advanced clinical degree
Pharmacist or Nursing license, active and in good standing
Significant exposure to ambulatory infusion and/or specialty pharmacy, with emphasis on IVIG, biologics, and oncology.
Proven experience managing multi-site operations
Experience within a private equity-backed healthcare organization or other performance-driven environment.
Familiarity with multi-specialty physician practice models and care integration.
Experience supporting de novo site development, service line expansion, or M&A integration.
Knowledge of payer delivery models for Value Based Care, capitated contracts, and Medicare Advantage
Clinical licensure, while not required, may be considered in compensation determination.
Compensation: The compensation for this role includes a base pay range of $156,000-234,000, with the actual pay determined by factors such as skills, experience, education, certifications, geographic location, and internal equity. Additional compensation may be available through shift differentials, bonuses, and other incentives. Base pay is only a portion of the total rewards package.
#J-18808-Ljbffr